Paid Team org impaired for a month, owner account suspended, support ticket silent since day 1

[uta2000]

🏷️ Discussion Type

Question

Body

Our organization is on a paid GitHub Team plan. The account that owns it was suspended on July 4, 2026. A reinstatement ticket was opened the same evening (#4535066) and GitHub Support replied once on July 5 asking how the account would be used. That question was answered the same day, along with an offer to remediate anything flagged as soon as access was restored. There has been no response since. The ticket is still open and no duplicate tickets have been filed.

The impact on the rest of us: every issue, pull request, review thread, and comment that member authored is hidden org-wide, which has removed a large part of the visible history of two production projects. We can still push code, but we have lost the review and discussion history we work from, and the organization has no available owner for administration.

Can someone from @github-staff take a look at ticket #4535066?

[ajayxuns]

🏷️ Discussion Type: Question

Body:

Hello @github-staff,

I'm reaching out regarding support ticket #4535066.

Our organization is on a GitHub Team paid plan. The account that owns the organization was suspended on July 4, 2026. A reinstatement request was submitted the same day, and GitHub Support responded on July 5 asking how the account would be used. We replied that same day with the requested information and also confirmed our willingness to address any issues immediately once access is restored.

Since then, we haven't received any further updates, and the ticket remains open.

This suspension is significantly impacting our organization:

• All issues, pull requests, reviews, and comments created by the suspended owner are hidden across the organization.
• A substantial portion of the development and code review history for two production projects is no longer visible.
• While contributors can still push code, we've lost important discussion and review context that our team relies on.
• The organization currently has no accessible owner account, preventing administrative actions.

We understand Support may be handling a high volume of requests, but we'd greatly appreciate it if someone could review or escalate ticket #4535066 or provide an update on its status.

Thank you for your time and assistance.

[v-ember]

Hi @uta2000,

This community is managed by GitHub employees, but it is not a support forum. You have done everything necessary on your end by opening a ticket on our Support page.

This is a public forum, and the community is unable to assist with nor escalate your ticket, but we can assure you it is in the right place. There are an extremely high volume of Support tickets right now, yours will be answered in the order it was received based on the amount of tickets ahead of yours. Please open only one ticket per request.

As no other Community Discussions team members will be able to provide additional help with account related questions I am going to close this discussion. We appreciate your understanding and patience while Support works through your request!

[Prefix]

Hi @uta2000,

This community is managed by GitHub employees, but it is not a support forum. You have done everything necessary on your end by opening a ticket on our Support page.

This is a public forum, and the community is unable to assist with nor escalate your ticket, but we can assure you it is in the right place. There are an extremely high volume of Support tickets right now, yours will be answered in the order it was received based on the amount of tickets ahead of yours. Please open only one ticket per request.

As no other Community Discussions team members will be able to provide additional help with account related questions I am going to close this discussion. We appreciate your understanding and patience while Support works through your request!

what ticket type to fill? I got very same issue today/yesterday and I couldnt find exact ticket type for this issue