Mission Statement
To create a faster, easier to use livehelp/livechat software
Todo (in no particular order)
- Add more detailed information about the user
- Improve front end experiance
- Get rid of alert and replace with form (name, email);
- remove fixed position div, and make a better dragable/closable window that can be manipulated
- Add audible notification of incoming messaage (html5 audio) agent/client
- Add agent authentication
- Add support issues (sales/service/billing, etc) to client form
- make support issues user defineable
- maybe segregate by department (sales/service/billing/ etc.)
- make admin area
- Save chats to db
- If client types before agent opens the window, store it in a db, and load it when the window is opened
- If client has chatted before, load those chat sessions as well (or possibility of getting access to them)
- Logged in agent detection
- Automatically log agents out if they are inactive (redis for agent data maybe)
- Improve ease of integration
- Notification if another agent has answered a client (possibly lock it so other agents can't answer it?)
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Non-opensource plans for a possible premium version
- Real-time Analytics
- Mobile friendly version of the agent section (maybe some kind of touchUI library)
OR
- Mobile app with push notifications
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Non-opensource wishlist for a possible premium version
- Features that olark has that I might like to integrate
- API to send chat logs to and recieve user information from a CRM
- Integration with IM clients