mava-cli is an open-source command-line tool for managing Mava customer support tickets — built for support teams and developers who prefer terminal workflows over browser tabs.
| Feature | Description |
|---|---|
| 🎫 List & Filter Tickets | View tickets by status, priority, source, assignment, and more |
| 🔍 Full-Text Search | Search messages, customers, and custom attributes |
| 💬 Reply from Terminal | Send public replies and internal notes without opening a browser |
| 👤 Customer Timeline | View all tickets for a specific customer at a glance |
| 👥 Team Management | List members and assign tickets by name (case-insensitive) |
| 📊 JSON + jq Support | Pipe output to jq for scripting and automation |
# macOS / Linux — auto-detect platform
TAG=$(gh release view -R Leechael/mava-cli --json tagName -q .tagName)
gh release download "$TAG" -R Leechael/mava-cli --pattern "mava-cli-*-$(uname -s)-$(uname -m).tar.gz"
tar -xzf mava-cli-*.tar.gz && mv mava-cli /usr/local/bin/Or download manually from the Releases page.
export MAVA_TOKEN="<your-jwt-token>"Get your token from dashboard.mava.app → DevTools → x-auth-token cookie.
mava-cli status
mava-cli list --todo⚡ Done! You're ready to manage tickets from the terminal.
| Command | Description |
|---|---|
mava-cli list | List tickets with filters (status, priority, source, assigned-to, etc.) |
mava-cli list --todo | Show tickets that need a human reply |
mava-cli get <ticket-id> | View ticket details, message timeline, attachments, tags, category, CSAT |
mava-cli reply <ticket-id> [message] | Reply to a ticket (reads from stdin if message omitted) |
mava-cli reply <ticket-id> --internal [message] | Send an internal note |
mava-cli edit <ticket-id> <message-id> [message] | Edit a message (reads from stdin if message omitted) |
mava-cli delete <ticket-id> <message-id> | Delete a message |
mava-cli update-status <ticket-id> <status> | Update status: Open, Pending, Waiting, Resolved, Spam |
mava-cli assign <ticket-id> <agent> | Assign ticket to an agent by name or ID |
mava-cli mark-read <ticket-id> <message-id>... | Mark messages as read |
| Command | Description |
|---|---|
mava-cli integrations | List connected channels (Discord, Telegram, WebChat, Email, etc.) |
mava-cli attributes | List custom attribute definitions (the schema for search --by attributes) |
| Command | Description |
|---|---|
mava-cli search <query> | Search by message content (default), customer name, or custom attributes |
mava-cli list-customer-tickets <customer-id> | List all tickets for a customer |
| Command | Description |
|---|---|
mava-cli status | Check login state and show user, org, and plan info |
mava-cli list-members | List all team members (supports --include-archived, --json) |
- Default: human-readable plain text
--json: parseable JSON output--jq <filter>: apply jq filter to JSON output
# check login state
mava-cli status
# list open tickets
mava-cli list --status Open
# list tickets assigned to you that need reply
mava-cli list --todo
# view a ticket (shows tags, category, CSAT, and attachments if present)
mava-cli get 69a5592c9927182b6142cff2
# search messages by content
mava-cli search "API key"# search by customer name
mava-cli search "hugo" --by customer
# search by custom attributes
mava-cli search "Diamond" --by attributes
# reply to a ticket
mava-cli reply 69a5592c9927182b6142cff2 "Thanks for reaching out!"# reply from stdin (pipe in a file, editor output, etc.)
cat response.md | mava-cli reply 69a5592c9927182b6142cff2
# send internal note
mava-cli reply 69a5592c9927182b6142cff2 --internal "Escalating to eng team"# edit a message
mava-cli edit 69a5592c9927182b6142cff2 <message-id>"Updated content"# edit from stdin
cat revised.md | mava-cli edit 69a5592c9927182b6142cff2 <message-id># delete a message
mava-cli delete 69a5592c9927182b6142cff2 <message-id># list connected integrations
mava-cli integrations
# list custom attribute definitions
mava-cli attributes
# assign ticket (case-insensitive name matching)
mava-cli assign 69a5592c9927182b6142cff2 paco
# update status
mava-cli update-status 69a5592c9927182b6142cff2 Resolved
# mark messages as read
mava-cli mark-read 69a5592c9927182b6142cff2 <message-id><message-id># list all tickets for a customer
mava-cli list-customer-tickets 69c6435b1480f431002df5c7
# list team members
mava-cli list-members
# JSON output with jq
mava-cli list --json --jq '.tickets[0].customer'
mava-cli get 69a5592c9927182b6142cff2 --json --jq '.messages | length'
mava-cli search "hugo" --by customer --json --jq '.[].status'- Fork the repo
- Create a branch:
git checkout -b feature/your-feature - Run tests:
make test - Submit a PR with a clear description of your change
We respond to all PRs within 48 hours.
MIT © Leechael