I run customer-facing technical orgs and ship the tools they run on. Support · SE · CS · TAM · FDE. Day job: Sentry. Before: RapidAPI, Netomi, PubNub, Zendesk.
Start here
The Support Machine — a book and an AI skill. Stop treating support AI like chatbot theater.
Agent Switchboard — 400+ agents. MCP and webMCP, for humans and agents.
Suspect Memories — git bisect for the memory that broke your agent.
Customer success The Support Machine · CALL-E · fcli · Sentry Playground · barnirhired | How I build | Hackathons |
Brain games | Take care of yourself | CS education Ada Revival · Ada Quest · Logo |
🔒 = live and playable, source private.



