Summary
In the Buzz mobile app, an agent's first reply in a thread works, but subsequent in-thread calls to the agent do not reply to the newer message. The agent reply is attached to the original top-level chat post instead.
Steps to reproduce
- In the mobile app, create a channel message and mention an agent.
- Let the agent reply in the resulting thread.
- Add another reply in that same thread and mention/call the agent again.
- Observe where the agent's response is attached.
Actual behavior
The subsequent agent response replies to the first/top-level chat post rather than the latest in-thread message.
Expected behavior
The agent response should use the current in-thread message as its reply target, preserving the conversation's nesting/context.
Impact
Follow-up conversations with agents on mobile lose their correct reply context, making threaded exchanges difficult to follow.
Summary
In the Buzz mobile app, an agent's first reply in a thread works, but subsequent in-thread calls to the agent do not reply to the newer message. The agent reply is attached to the original top-level chat post instead.
Steps to reproduce
Actual behavior
The subsequent agent response replies to the first/top-level chat post rather than the latest in-thread message.
Expected behavior
The agent response should use the current in-thread message as its reply target, preserving the conversation's nesting/context.
Impact
Follow-up conversations with agents on mobile lose their correct reply context, making threaded exchanges difficult to follow.