new acronyms

[Bani2791]

https://bani-newacr.docs-eri.pages.dev/acronyms-and-definitions/

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Pull request overview

Updates the acronyms/definitions reference in the docs by expanding and formatting common technical acronyms and adding several call-center/telephony terms.

Changes:

• Reformats several acronym expansions to use italic styling for consistency.
• Adds new acronyms relevant to call-center/telephony concepts (PBX, MOH, BPO, MSP, SBC).
• Extends the existing acronym list with additional common networking/web terms.

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Pull request overview

Copilot reviewed 1 out of 1 changed files in this pull request and generated 1 comment.

Suppressed comments (4)

Previously missed (1) — in code that hasn't changed since the last review.

docs/acronyms-and-definitions.md:183

• Several rows in this updated block include extra padding spaces inside table cells (e.g., | **FTP** |) and leading spaces at the start of the Explanation column (e.g., | AI model…). Elsewhere in the same table the convention is |**TERM**|*Definition*|Explanation| with no extra padding, which improves rendering consistency and makes terms easier to search/copy.

This issue also appears in the following locations of the same file:

• line 184
• line 189
• line 204

|**LLM**|*Large Language Model*| AI model trained on large amounts of text to understand, generate, and respond to human language|
| **FTP** | *File Transfer Protocol* | A standard network protocol used to transfer files between a client and a server over a TCP/IP network. Unlike SFTP, FTP does not encrypt data or authentication information, making it less secure for transferring sensitive files|
| **SFTP** | *Secure File Transfer Protocol* | A secure file transfer protocol that uses the SSH protocol to encrypt data and authenticate users, providing secure access to files on a remote server|
| **SSH** | *Secure Shell* | A cryptographic network protocol used to securely access, authenticate, and manage remote systems and services over an encrypted connection|
| **API** | *Application Programming Interface* | A set of rules and methods that allows software applications to communicate with each other |

docs/acronyms-and-definitions.md:188

• More table rows in this block use inconsistent padding (double spaces, and spaces around the term) compared to the surrounding table rows (e.g., earlier entries like |**CLI**|*Calling Line Identification*|...|). Normalizing these rows avoids subtle formatting differences across renderers and keeps the table consistent.

| **SDK** | *Software Development Kit* | A collection of tools, libraries, and documentation that helps developers build applications for a specific platform or service |
| **OIDC** | *OpenID Connect* | An authentication protocol built on OAuth 2.0 that allows applications to verify a user's identity |
| **DDL** | *Data Definition Language* | SQL commands used to create, modify, and delete database structures such as schemas and tables |
| **HTTP** | *Hypertext Transfer Protocol* | A protocol used to transfer information between web clients and servers |
| **CSV** | *Comma-Separated Values* | A text-based format used to store tabular data, with values typically separated by commas |

docs/acronyms-and-definitions.md:193

• The JS row has trailing whitespace and several rows in this block include inconsistent padding around the term/definition cells. Aligning these with the rest of the table improves consistency and avoids stray spaces showing up in some Markdown renderers.

| **ESM** | *ECMAScript Modules* | A JavaScript module system that allows code to be organized and imported between files or packages |
| **CRM** | *Customer Relationship Management* | Systems and processes used to manage customer information and interactions |
| **JS** | *JavaScript* | A programming language commonly used to build interactive web applications and services| | **TS** | *TypeScript* | A programming language based on JavaScript that adds static typing and other development features |
| **npm** | *Node Package Manager* | A package manager used to install, manage, and distribute JavaScript and Node.js packages |

docs/acronyms-and-definitions.md:206

• Minor formatting/grammar: MSP's Explanation cell is missing a leading space after the |, and SBC's explanation reads like a sentence fragment (starts with Device that...). Making these consistent with nearby rows improves readability.

|**BPO** | *Business Process Outsourcing* | Listed as one of the types of organizations that can use the Call Center module|
|**MSP** | *Managed Service Provider* |Listed as one of the organizations that can use the Call Center module|
| **SBC** | *Session Border Controller* | Device that manages and secures VoIP traffic between networks|