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mathioya2000/README.md

Joseph Mwangi

ServiceNow Administrator | Support Analyst | Junior Developer | AI Integration

ServiceNow Certified Application Developer (CAD) with hands-on project experience in platform administration, ITSM support, Flow Designer, Service Catalog, CMDB/CSDM, application development, REST APIs, and AI-powered workflow automation.

Areas of Focus

  • ServiceNow platform administration and user support

  • Incident, Problem, and Change Management

  • Service Catalog and request fulfillment

  • Flow Designer approvals, tasks, and notifications

  • ServiceNow ITSM automation

  • AI-powered incident management

  • CMDB / CSDM intelligence

  • OpenAI integrations

  • FastAPI backend development

  • workflow automation

  • enterprise AI assistants

Featured Projects

ServiceNow AI Incident Auto-Triage & Intelligent Routing

AI-powered incident classification, priority recommendation, intelligent routing, SLA-aware triage, and round-robin technician assignment.

Tech:

ServiceNow, Business Rules, RESTMessageV2, GlideRecord, FastAPI, OpenAI API, Python

Repository:

ServiceNow AI Incident Auto-Triage

ServiceNow AI Incident Copilot

AI assistant for incident summarization, triage support, business impact reasoning, and troubleshooting guidance.

Repository:

https://github.com/mathioya2000/servicenow-ai-incident-copilot

ServiceNow AI CMDB Impact Analyzer

AI-assisted CMDB dependency and impact analysis for operational decision-making.

Repository:

https://github.com/mathioya2000/servicenow-ai-cmdb-impact-analyzer

ServiceNow AI Change Risk Advisor

AI-assisted change risk analysis for smarter change management decisions.

ServiceNow AI Problem RCA Assistant

AI-powered root cause analysis support for recurring incident investigation.

ServiceNow AI Virtual Agent / Employee Support Assistant

AI-powered employee self-service support assistant.

Core Skills

ServiceNow

ITSM

Incident Management

Problem Management

Change Management

CMDB

CSDM

Business Rules

REST APIs

GlideRecord

FastAPI

Python

OpenAI API

Prompt Engineering

AI Workflow Automation

Enterprise Integrations

Currently Building

Enterprise AI automation projects that combine ServiceNow operational workflows with modern AI decision support.

Contact

GitHub: https://github.com/mathioya2000

Pinned Loading

  1. servicenow-enterprise-access-request-managementservicenow-enterprise-access-request-managementPublic

    Enterprise ServiceNow application for automated access requests, multi-level approvals, risk-based security review, provisioning, and fulfillment tracking.

  2. service-catalog-advisorservice-catalog-advisorPublic

    ServiceNow AI Service Catalog Request Advisor that analyzes user requests, matches catalog items, identifies missing details, and provides fulfillment and approval guidance.

    HTML 1

  3. servicenow-ai-incident-auto-triageservicenow-ai-incident-auto-triagePublic

    ServiceNow AI incident auto-triage solution that classifies incidents, recommends priority and assignment groups, supports SLA-aware routing, and automates technician assignment.

    Python 1

  4. servicenow-ai-incident-copilotservicenow-ai-incident-copilotPublic

    ServiceNow AI Incident Copilot that summarizes incidents, analyzes business impact, recommends troubleshooting steps, and helps support analysts make faster triage and resolution decisions.

    Python 1

  5. servicenow-ai-cmdb-impact-analyzerservicenow-ai-cmdb-impact-analyzerPublic

    ServiceNow AI CMDB Impact Analyzer that evaluates configuration item relationships, affected services, outage risk, and business impact to support safer incident and change decisions.

    Python 1

  6. servicenow-ai-change-risk-advisorservicenow-ai-change-risk-advisorPublic

    ServiceNow AI Change Risk Advisor that analyzes change requests, assesses implementation and outage risk, and provides structured guidance for Change Advisory Board decisions.

    Python 1