.NET Workflows - Add "CustomerSupport" sample by crickman · Pull Request #2102 · microsoft/agent-framework

Chris (crickman) · 2025-11-11T22:54:51Z

Motivation and Context

"Customer Support" is one of the "hero scenarios" ported from FDL, but it needed certain features from the V2 API exposed.

Description

Added "CustomerSupport.yaml" workflow and sample
Fixed bug when condition doesn't have "else" clause
Ran integration tests:
https://github.com/microsoft/agent-framework/actions/runs/19338781822

Contribution Checklist

The code builds clean without any errors or warnings
The PR follows the Contribution Guidelines
All unit tests pass, and I have added new tests where possible
Is this a breaking change? If yes, add "[BREAKING]" prefix to the title of the PR.

…tive-sample-customersupport

Copilot

Pull Request Overview

This PR adds a new "CustomerSupport" declarative workflow sample demonstrating structured inputs/outputs and human-in-the-loop patterns for a customer support case scenario. The workflow includes multiple agents that handle service requests, ticketing, routing, support, resolution, and escalation.

Key changes:

New CustomerSupport workflow sample with YAML definition and C# implementation
Updates to InputArguments sample to align property names with CustomerSupport patterns
New ConfirmInput workflow demonstrating user input confirmation
Solution file updated to include new CustomerSupport project

Reviewed Changes

Copilot reviewed 5 out of 6 changed files in this pull request and generated 23 comments.

Show a summary per file

File	Description
workflow-samples/CustomerSupport.yaml	Defines the workflow structure with agent invocations, conditional logic, and loop handling for customer support scenarios
dotnet/samples/.../CustomerSupport/Program.cs	Implements the C# sample that creates agents and executes the CustomerSupport workflow
dotnet/samples/.../CustomerSupport/CustomerSupport.csproj	Project configuration for the CustomerSupport sample
dotnet/samples/.../InputArguments/Program.cs	Updates structured output schema to match CustomerSupport patterns (IsResolved, NeedsTicket)
dotnet/samples/.../ConfirmInput/ConfirmInput.yaml	New workflow demonstrating user input confirmation without agents
dotnet/samples/.../ConfirmInput/ConfirmInput.csproj	Project file changes for ConfirmInput sample
dotnet/agent-framework-dotnet.slnx	Adds CustomerSupport project to the solution

…pport/Program.cs Co-authored-by: Copilot <175728472+Copilot@users.noreply.github.com>

…pport/TicketingPlugin.cs Co-authored-by: Copilot <175728472+Copilot@users.noreply.github.com>

…pport/Program.cs Co-authored-by: Copilot <175728472+Copilot@users.noreply.github.com>

…tive-sample-customersupport

https://github.com/microsoft/agent-framework into crickman/workflows-declarative-sample-customersupport

…tive-sample-customersupport

Copilot

Pull Request Overview

Copilot reviewed 15 out of 16 changed files in this pull request and generated 17 comments.

…pport/Program.cs Co-authored-by: Copilot <175728472+Copilot@users.noreply.github.com>

https://github.com/microsoft/agent-framework into crickman/workflows-declarative-sample-customersupport

…tive-sample-customersupport

Copilot

Pull Request Overview

Copilot reviewed 22 out of 23 changed files in this pull request and generated 2 comments.

Copilot

Pull Request Overview

Copilot reviewed 23 out of 24 changed files in this pull request and generated 4 comments.

…tive-sample-customersupport

Copilot

Pull Request Overview

Copilot reviewed 24 out of 24 changed files in this pull request and generated 3 comments.

…pport/Program.cs Co-authored-by: Copilot <175728472+Copilot@users.noreply.github.com>

Copilot

Pull Request Overview

Copilot reviewed 24 out of 24 changed files in this pull request and generated 3 comments.

Copilot · 2025-11-13T18:36:05Z

+ id: log_ticket
+ activity: "Created ticket #{Local.TicketParameters.TicketId}"
+
+ # Determine which team for which route the ticket.


Corrected grammar from "for which route" to "to which to route".
Suggested change
# Determine which team for which route the ticket.
# Determine to which team to route the ticket.

Copilot · 2025-11-13T18:36:05Z

 /// <param name="projectCredentials">The credentials used to authenticate with the Foundry project. This must be a valid instance of <see cref="TokenCredential"/>.</param>
-/// <param name="httpClient">An optional <see cref="HttpClient"/> instance to be used for making HTTP requests. If not provided, a default client will be used.</param>
-public sealed class AzureAgentProvider(Uri projectEndpoint, TokenCredential projectCredentials, HttpClient? httpClient = null) : WorkflowAgentProvider
+public sealed class AzureAgentProvider(Uri projectEndpoint, TokenCredential projectCredentials) : WorkflowAgentProvider


Removing the httpClient parameter from the constructor is a breaking change. Consider keeping the parameter with a default value of null to maintain backward compatibility while also supporting the new property-based approach. The current change would break existing code that passes HttpClient through the constructor.

Copilot · 2025-11-13T18:36:05Z

+ Instructions =
+ """
+ Use your knowledge to work with the user to provide the best possible troubleshooting steps
+ for issues related to Windows operating system. Utilize the "Attempted Resolutions Steps" as


Corrected spelling of 'Resolutions' to 'Resolution'.
Suggested change
for issues related to Windows operating system.Utilizethe"Attempted Resolutions Steps"as
for issues related to Windows operating system.Utilizethe"Attempted Resolution Steps"as

…tive-sample-customersupport

Copilot

Pull Request Overview

Copilot reviewed 24 out of 24 changed files in this pull request and generated no new comments.

Checkpoint
81f8591

Chris (crickman) self-assigned this Nov 11, 2025

CopilotAI review requested due to automatic review settings November 11, 2025 22:54

Chris (crickman) added the samples label Nov 11, 2025

Chris (crickman) added this to Agent Framework Nov 11, 2025

Chris (crickman)had a problem deploying to integration November 11, 2025 22:55 — with GitHub Actions Error

Mark Wallace (markwallace-microsoft) added documentation Usage: [Issues, PRs], Target: documentation in the code base and learn docs .NET Usage: [Issues, PRs], Target: .Net workflows Usage: [Issues, PRs], Target: Workflows labels Nov 11, 2025

Chris (crickman) moved this to In Progress in Agent Framework Nov 11, 2025

Chris (crickman) changed the base branch from main to feature-foundry-agentsNovember 11, 2025 22:55

Copilotstarted reviewing on behalf of Chris (crickman)November 11, 2025 22:55 View session

Merge branch 'feature-foundry-agents' into crickman/workflows-declara…
41713aa
…tive-sample-customersupport

Chris (crickman)had a problem deploying to integration November 11, 2025 22:56 — with GitHub Actions Error

Add reference to AzureAI project
c8019b5

Copilotfinished reviewing on behalf of Chris (crickman)November 11, 2025 22:57

Chris (crickman)had a problem deploying to integration November 11, 2025 22:57 — with GitHub Actions Error

Rollback inadvertent edit
bd0f778

Chris (crickman)had a problem deploying to integration November 11, 2025 23:00 — with GitHub Actions Error

Project cleanup
cb857d7

Chris (crickman)had a problem deploying to integration November 11, 2025 23:02 — with GitHub Actions Error

Merge branch 'feature-foundry-agents' into crickman/workflows-declara…
af0b83a
…tive-sample-customersupport

CopilotAI reviewed Nov 11, 2025
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Update dotnet/samples/GettingStarted/Workflows/Declarative/CustomerSu…
cae0e59
…pport/Program.cs Co-authored-by: Copilot <175728472+Copilot@users.noreply.github.com>

CopilotAI review requested due to automatic review settings November 11, 2025 23:04

Chris (crickman)and others added 10 commits November 12, 2025 19:08

Update dotnet/samples/GettingStarted/Workflows/Declarative/CustomerSu…
c4e4962
…pport/Program.cs Co-authored-by: Copilot <175728472+Copilot@users.noreply.github.com>

Update dotnet/samples/GettingStarted/Workflows/Declarative/CustomerSu…
67073ec
…pport/Program.cs Co-authored-by: Copilot <175728472+Copilot@users.noreply.github.com>

Update dotnet/samples/GettingStarted/Workflows/Declarative/CustomerSu…
6534435
…pport/Program.cs Co-authored-by: Copilot <175728472+Copilot@users.noreply.github.com>

Update dotnet/samples/GettingStarted/Workflows/Declarative/CustomerSu…
ac51f19
…pport/Program.cs Co-authored-by: Copilot <175728472+Copilot@users.noreply.github.com>

Update dotnet/samples/GettingStarted/Workflows/Declarative/CustomerSu…
bd97b4a
…pport/Program.cs Co-authored-by: Copilot <175728472+Copilot@users.noreply.github.com>

Update dotnet/samples/GettingStarted/Workflows/Declarative/CustomerSu…
6013dd2
…pport/TicketingPlugin.cs Co-authored-by: Copilot <175728472+Copilot@users.noreply.github.com>

Update dotnet/samples/GettingStarted/Workflows/Declarative/CustomerSu…
21efbe8
…pport/Program.cs Co-authored-by: Copilot <175728472+Copilot@users.noreply.github.com>

Merge branch 'feature-foundry-agents' into crickman/workflows-declara…
da427e8
…tive-sample-customersupport

Merge branch 'crickman/workflows-declarative-sample-customersupport' of
b1c7729
https://github.com/microsoft/agent-framework into crickman/workflows-declarative-sample-customersupport

Merge branch 'feature-foundry-agents' into crickman/workflows-declara…
af24aa2
…tive-sample-customersupport

CopilotAI reviewed Nov 13, 2025
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Ben Thomas (alliscode) approved these changes Nov 13, 2025
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Chris (crickman)and others added 4 commits November 13, 2025 08:01

Update dotnet/samples/GettingStarted/Workflows/Declarative/CustomerSu…
dcf7184
…pport/Program.cs Co-authored-by: Copilot <175728472+Copilot@users.noreply.github.com>

Fix typos
490d7de

Merge branch 'crickman/workflows-declarative-sample-customersupport' of
6d6ebd6
https://github.com/microsoft/agent-framework into crickman/workflows-declarative-sample-customersupport

Merge branch 'feature-foundry-agents' into crickman/workflows-declara…
31b2d4b
…tive-sample-customersupport

CopilotAI reviewed Nov 13, 2025
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Comment threadworkflow-samples/CustomerSupport.yaml
Comment threadworkflow-samples/CustomerSupport.yaml Outdated

Chris (crickman) added 4 commits November 13, 2025 08:37

Add missing workflow
32392fb

Streamline workflow handling of resolution steps
f6f4866

unique id
63e9b64

Fix assignment
7837a98

CopilotAI reviewed Nov 13, 2025
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Chris (crickman)and others added 2 commits November 13, 2025 09:30

Whitespace + instruction tuning
52a7144

Merge branch 'feature-foundry-agents' into crickman/workflows-declara…
37ed26f
…tive-sample-customersupport

CopilotAI reviewed Nov 13, 2025
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Update dotnet/samples/GettingStarted/Workflows/Declarative/CustomerSu…
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…pport/Program.cs Co-authored-by: Copilot <175728472+Copilot@users.noreply.github.com>

CopilotAI reviewed Nov 13, 2025
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Chris (crickman)and others added 2 commits November 13, 2025 11:06

Instruction tuning
9620816

Merge branch 'feature-foundry-agents' into crickman/workflows-declara…
1086d06
…tive-sample-customersupport

CopilotAI reviewed Nov 13, 2025
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	# Determine which team for which route the ticket.
	# Determine to which team to route the ticket.

	for issues related to Windows operating system.Utilizethe"Attempted Resolutions Steps"as
	for issues related to Windows operating system.Utilizethe"Attempted Resolution Steps"as

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Chris (crickman) commented Nov 11, 2025•
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