sendbird: audit vs current vendor docs (2026-04-16) — vendor discontinued #91

Open
Open
sendbird: audit vs current vendor docs (2026-04-16) — vendor discontinued#91
Labels
enhancementNew feature or requestprovider:sendbird

Description

@productdevbook
productdevbook
opened on Apr 16, 2026

Summary

The underlying "Sendbird AI Chatbot Widget" product our wrapper targets has been discontinued by Sendbird (GitHub repo sendbird/chat-ai-widget archived 2025-07-09, last version 1.9.7; AI Chatbot docs removed from sendbird.com with the notice "The AI chatbot product has been discontinued and is no longer supported") — we should (a) mark ahize/sendbird as legacy/EOL, (b) backfill the richer prop surface that did ship in 1.9.7, and (c) add a sibling ahize/sendbird-desk provider for actual support semantics.

Gaps found

Missing API surface

Config options not exposed

Auth modes

  • configureSession (SessionHandler factory) is the Sendbird-recommended mechanism for rotating/refreshing tokens; our current wrapper only accepts a static sessionToken and triggers a full destroy+load on every identity change, which breaks token refresh semantics — https://github.com/sendbird/chat-ai-widget/blob/develop/README.md

Deprecations in our current code

  • The entire underlying product (@sendbird/chat-ai-widget, loaded from https://aichatbot.sendbird.com/index.js) is EOL. GitHub repo archived 2025-07-09 at v1.9.7 (2025-02-11); Sendbird's public docs state "The AI chatbot product has been discontinued and is no longer supported." Recommend: mark ahize/sendbird as @deprecated in JSDoc, add a runtime console.warn on load(), freeze on 1.9.7, and document "AI Agent" (private beta, gated docs) as the non-drop-in successor — https://github.com/sendbird/chat-ai-widget

Sibling product

  • Yes — build ahize/sendbird-desk as a separate provider. Sendbird Desk (npm install sendbird-desk, requires Chat SDK 4.9.x+) is the actual "customer support widget" product: ticket-per-conversation, agent inbox via Sendbird Dashboard, Ticket.create(), SendBirdDesk.authenticate(USER_ID, ACCESS_TOKEN) dual-auth paired with sb.connect(). It maps cleanly to our unified surface (track() can map to ticket events, identify() to authenticate(), agent messages are first-class) in a way the chat-widget product never did — https://sendbird.com/docs/desk/sdk/v1/javascript/quickstart/create-first-ticket

Intentionally out of scope

  • Low-level Sendbird Chat SDK (@sendbird/chat).
  • @sendbird/uikit-react (generic chat UI components, not a support widget).
  • Sendbird Calls / Sendbird Live SDKs.
  • AI Agent runtime/event API — Sendbird's AI Agent docs are behind a private/gated portal; we cannot audit without vendor access. File a separate issue once access is obtained.
  • Runtime imperative methods (open/close/toggle/sendMessage/setUserName/setUserProfileUrl) and lifecycle events (onMessageReceived/onChannelChanged/onUserConnected/onUserDisconnected) — not documented in the archived v1.9.7 README; our existing CSS-level show()/hide() remains the only public escape hatch.
  • theme, language, hideLauncher, customLauncherSelector, channelUrl, position — listed as candidates in the audit brief but are NOT present in the v1.9.7 README prop table.

Sources

Metadata

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Assignees

No one assigned

    Labels

    enhancementNew feature or requestprovider:sendbird

    Projects

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      Skip to content
      sendbird: audit vs current vendor docs (2026-04-16) — vendor discontinued #91
      Open
      Open
      sendbird: audit vs current vendor docs (2026-04-16) — vendor discontinued#91
      Labels
      enhancementNew feature or requestprovider:sendbird
      Description
      @productdevbook
      productdevbook
      opened on Apr 16, 2026
      Summary
      The underlying "Sendbird AI Chatbot Widget" product our wrapper targets has been discontinued by Sendbird (GitHub repo sendbird/chat-ai-widget archived 2025-07-09, last version 1.9.7; AI Chatbot docs removed from sendbird.com with the notice "The AI chatbot product has been discontinued and is no longer supported") — we should (a) mark ahize/sendbird as legacy/EOL, (b) backfill the richer prop surface that did ship in 1.9.7, and (c) add a sibling ahize/sendbird-desk provider for actual support semantics.
      Gaps found
      Missing API surface
      Config options not exposed
      Auth modes
      • configureSession (SessionHandler factory) is the Sendbird-recommended mechanism for rotating/refreshing tokens; our current wrapper only accepts a static sessionToken and triggers a full destroy+load on every identity change, which breaks token refresh semantics — https://github.com/sendbird/chat-ai-widget/blob/develop/README.md
      Deprecations in our current code
      •  The entire underlying product (@sendbird/chat-ai-widget, loaded from https://aichatbot.sendbird.com/index.js) is EOL. GitHub repo archived 2025-07-09 at v1.9.7 (2025-02-11); Sendbird's public docs state "The AI chatbot product has been discontinued and is no longer supported." Recommend: mark ahize/sendbird as @deprecated in JSDoc, add a runtime console.warn on load(), freeze on 1.9.7, and document "AI Agent" (private beta, gated docs) as the non-drop-in successor — https://github.com/sendbird/chat-ai-widget
      Sibling product
      •  Yes — build ahize/sendbird-desk as a separate provider. Sendbird Desk (npm install sendbird-desk, requires Chat SDK 4.9.x+) is the actual "customer support widget" product: ticket-per-conversation, agent inbox via Sendbird Dashboard, Ticket.create(), SendBirdDesk.authenticate(USER_ID, ACCESS_TOKEN) dual-auth paired with sb.connect(). It maps cleanly to our unified surface (track() can map to ticket events, identify() to authenticate(), agent messages are first-class) in a way the chat-widget product never did — https://sendbird.com/docs/desk/sdk/v1/javascript/quickstart/create-first-ticket
      Intentionally out of scope
      • Low-level Sendbird Chat SDK (@sendbird/chat).
      • @sendbird/uikit-react (generic chat UI components, not a support widget).
      • Sendbird Calls / Sendbird Live SDKs.
      • AI Agent runtime/event API — Sendbird's AI Agent docs are behind a private/gated portal; we cannot audit without vendor access. File a separate issue once access is obtained.
      • Runtime imperative methods (open/close/toggle/sendMessage/setUserName/setUserProfileUrl) and lifecycle events (onMessageReceived/onChannelChanged/onUserConnected/onUserDisconnected) — not documented in the archived v1.9.7 README; our existing CSS-level show()/hide() remains the only public escape hatch.
      • theme, language, hideLauncher, customLauncherSelector, channelUrl, position — listed as candidates in the audit brief but are NOT present in the v1.9.7 README prop table.
      Sources
      Metadata
      Metadata
      Assignees
      No one assigned
        Labels
        enhancementNew feature or requestprovider:sendbird
        Projects
        No projects
          Milestone
          No milestone
          Relationships
          None yet
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          No branches or pull requests
          Issue actions
          
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          Skip to content
          sendbird: audit vs current vendor docs (2026-04-16) — vendor discontinued #91
          Open
          Open
          sendbird: audit vs current vendor docs (2026-04-16) — vendor discontinued#91
          Labels
          enhancementNew feature or requestprovider:sendbird
          Description
          @productdevbook
          productdevbook
          opened on Apr 16, 2026
          Summary
          The underlying "Sendbird AI Chatbot Widget" product our wrapper targets has been discontinued by Sendbird (GitHub repo sendbird/chat-ai-widget archived 2025-07-09, last version 1.9.7; AI Chatbot docs removed from sendbird.com with the notice "The AI chatbot product has been discontinued and is no longer supported") — we should (a) mark ahize/sendbird as legacy/EOL, (b) backfill the richer prop surface that did ship in 1.9.7, and (c) add a sibling ahize/sendbird-desk provider for actual support semantics.
          Gaps found
          Missing API surface
          Config options not exposed
          Auth modes
          • configureSession (SessionHandler factory) is the Sendbird-recommended mechanism for rotating/refreshing tokens; our current wrapper only accepts a static sessionToken and triggers a full destroy+load on every identity change, which breaks token refresh semantics — https://github.com/sendbird/chat-ai-widget/blob/develop/README.md
          Deprecations in our current code
          •  The entire underlying product (@sendbird/chat-ai-widget, loaded from https://aichatbot.sendbird.com/index.js) is EOL. GitHub repo archived 2025-07-09 at v1.9.7 (2025-02-11); Sendbird's public docs state "The AI chatbot product has been discontinued and is no longer supported." Recommend: mark ahize/sendbird as @deprecated in JSDoc, add a runtime console.warn on load(), freeze on 1.9.7, and document "AI Agent" (private beta, gated docs) as the non-drop-in successor — https://github.com/sendbird/chat-ai-widget
          Sibling product
          •  Yes — build ahize/sendbird-desk as a separate provider. Sendbird Desk (npm install sendbird-desk, requires Chat SDK 4.9.x+) is the actual "customer support widget" product: ticket-per-conversation, agent inbox via Sendbird Dashboard, Ticket.create(), SendBirdDesk.authenticate(USER_ID, ACCESS_TOKEN) dual-auth paired with sb.connect(). It maps cleanly to our unified surface (track() can map to ticket events, identify() to authenticate(), agent messages are first-class) in a way the chat-widget product never did — https://sendbird.com/docs/desk/sdk/v1/javascript/quickstart/create-first-ticket
          Intentionally out of scope
          • Low-level Sendbird Chat SDK (@sendbird/chat).
          • @sendbird/uikit-react (generic chat UI components, not a support widget).
          • Sendbird Calls / Sendbird Live SDKs.
          • AI Agent runtime/event API — Sendbird's AI Agent docs are behind a private/gated portal; we cannot audit without vendor access. File a separate issue once access is obtained.
          • Runtime imperative methods (open/close/toggle/sendMessage/setUserName/setUserProfileUrl) and lifecycle events (onMessageReceived/onChannelChanged/onUserConnected/onUserDisconnected) — not documented in the archived v1.9.7 README; our existing CSS-level show()/hide() remains the only public escape hatch.
          • theme, language, hideLauncher, customLauncherSelector, channelUrl, position — listed as candidates in the audit brief but are NOT present in the v1.9.7 README prop table.
          Sources
          Metadata
          Metadata
          Assignees
          No one assigned
            Labels
            enhancementNew feature or requestprovider:sendbird
            Projects
            No projects
              Milestone
              No milestone
              Relationships
              None yet
              Development
              No branches or pull requests
              Issue actions
              
, 'i');
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(function(){
try {
var __m = "*";
var __re = new RegExp('^' + ".*" + '

              Skip to content
              sendbird: audit vs current vendor docs (2026-04-16) — vendor discontinued #91
              Open
              Open
              sendbird: audit vs current vendor docs (2026-04-16) — vendor discontinued#91
              Labels
              enhancementNew feature or requestprovider:sendbird
              Description
              @productdevbook
              productdevbook
              opened on Apr 16, 2026
              Summary
              The underlying "Sendbird AI Chatbot Widget" product our wrapper targets has been discontinued by Sendbird (GitHub repo sendbird/chat-ai-widget archived 2025-07-09, last version 1.9.7; AI Chatbot docs removed from sendbird.com with the notice "The AI chatbot product has been discontinued and is no longer supported") — we should (a) mark ahize/sendbird as legacy/EOL, (b) backfill the richer prop surface that did ship in 1.9.7, and (c) add a sibling ahize/sendbird-desk provider for actual support semantics.
              Gaps found
              Missing API surface
              Config options not exposed
              Auth modes
              • configureSession (SessionHandler factory) is the Sendbird-recommended mechanism for rotating/refreshing tokens; our current wrapper only accepts a static sessionToken and triggers a full destroy+load on every identity change, which breaks token refresh semantics — https://github.com/sendbird/chat-ai-widget/blob/develop/README.md
              Deprecations in our current code
              •  The entire underlying product (@sendbird/chat-ai-widget, loaded from https://aichatbot.sendbird.com/index.js) is EOL. GitHub repo archived 2025-07-09 at v1.9.7 (2025-02-11); Sendbird's public docs state "The AI chatbot product has been discontinued and is no longer supported." Recommend: mark ahize/sendbird as @deprecated in JSDoc, add a runtime console.warn on load(), freeze on 1.9.7, and document "AI Agent" (private beta, gated docs) as the non-drop-in successor — https://github.com/sendbird/chat-ai-widget
              Sibling product
              •  Yes — build ahize/sendbird-desk as a separate provider. Sendbird Desk (npm install sendbird-desk, requires Chat SDK 4.9.x+) is the actual "customer support widget" product: ticket-per-conversation, agent inbox via Sendbird Dashboard, Ticket.create(), SendBirdDesk.authenticate(USER_ID, ACCESS_TOKEN) dual-auth paired with sb.connect(). It maps cleanly to our unified surface (track() can map to ticket events, identify() to authenticate(), agent messages are first-class) in a way the chat-widget product never did — https://sendbird.com/docs/desk/sdk/v1/javascript/quickstart/create-first-ticket
              Intentionally out of scope
              • Low-level Sendbird Chat SDK (@sendbird/chat).
              • @sendbird/uikit-react (generic chat UI components, not a support widget).
              • Sendbird Calls / Sendbird Live SDKs.
              • AI Agent runtime/event API — Sendbird's AI Agent docs are behind a private/gated portal; we cannot audit without vendor access. File a separate issue once access is obtained.
              • Runtime imperative methods (open/close/toggle/sendMessage/setUserName/setUserProfileUrl) and lifecycle events (onMessageReceived/onChannelChanged/onUserConnected/onUserDisconnected) — not documented in the archived v1.9.7 README; our existing CSS-level show()/hide() remains the only public escape hatch.
              • theme, language, hideLauncher, customLauncherSelector, channelUrl, position — listed as candidates in the audit brief but are NOT present in the v1.9.7 README prop table.
              Sources
              Metadata
              Metadata
              Assignees
              No one assigned
                Labels
                enhancementNew feature or requestprovider:sendbird
                Projects
                No projects
                  Milestone
                  No milestone
                  Relationships
                  None yet
                  Development
                  No branches or pull requests
                  Issue actions
                  
, 'i');
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(function(){
try {
var __m = "youtube.com";
var __re = new RegExp('^' + "youtube\\.com" + '

                  Skip to content
                  sendbird: audit vs current vendor docs (2026-04-16) — vendor discontinued #91
                  Open
                  Open
                  sendbird: audit vs current vendor docs (2026-04-16) — vendor discontinued#91
                  Labels
                  enhancementNew feature or requestprovider:sendbird
                  Description
                  @productdevbook
                  productdevbook
                  opened on Apr 16, 2026
                  Summary
                  The underlying "Sendbird AI Chatbot Widget" product our wrapper targets has been discontinued by Sendbird (GitHub repo sendbird/chat-ai-widget archived 2025-07-09, last version 1.9.7; AI Chatbot docs removed from sendbird.com with the notice "The AI chatbot product has been discontinued and is no longer supported") — we should (a) mark ahize/sendbird as legacy/EOL, (b) backfill the richer prop surface that did ship in 1.9.7, and (c) add a sibling ahize/sendbird-desk provider for actual support semantics.
                  Gaps found
                  Missing API surface
                  Config options not exposed
                  Auth modes
                  • configureSession (SessionHandler factory) is the Sendbird-recommended mechanism for rotating/refreshing tokens; our current wrapper only accepts a static sessionToken and triggers a full destroy+load on every identity change, which breaks token refresh semantics — https://github.com/sendbird/chat-ai-widget/blob/develop/README.md
                  Deprecations in our current code
                  •  The entire underlying product (@sendbird/chat-ai-widget, loaded from https://aichatbot.sendbird.com/index.js) is EOL. GitHub repo archived 2025-07-09 at v1.9.7 (2025-02-11); Sendbird's public docs state "The AI chatbot product has been discontinued and is no longer supported." Recommend: mark ahize/sendbird as @deprecated in JSDoc, add a runtime console.warn on load(), freeze on 1.9.7, and document "AI Agent" (private beta, gated docs) as the non-drop-in successor — https://github.com/sendbird/chat-ai-widget
                  Sibling product
                  •  Yes — build ahize/sendbird-desk as a separate provider. Sendbird Desk (npm install sendbird-desk, requires Chat SDK 4.9.x+) is the actual "customer support widget" product: ticket-per-conversation, agent inbox via Sendbird Dashboard, Ticket.create(), SendBirdDesk.authenticate(USER_ID, ACCESS_TOKEN) dual-auth paired with sb.connect(). It maps cleanly to our unified surface (track() can map to ticket events, identify() to authenticate(), agent messages are first-class) in a way the chat-widget product never did — https://sendbird.com/docs/desk/sdk/v1/javascript/quickstart/create-first-ticket
                  Intentionally out of scope
                  • Low-level Sendbird Chat SDK (@sendbird/chat).
                  • @sendbird/uikit-react (generic chat UI components, not a support widget).
                  • Sendbird Calls / Sendbird Live SDKs.
                  • AI Agent runtime/event API — Sendbird's AI Agent docs are behind a private/gated portal; we cannot audit without vendor access. File a separate issue once access is obtained.
                  • Runtime imperative methods (open/close/toggle/sendMessage/setUserName/setUserProfileUrl) and lifecycle events (onMessageReceived/onChannelChanged/onUserConnected/onUserDisconnected) — not documented in the archived v1.9.7 README; our existing CSS-level show()/hide() remains the only public escape hatch.
                  • theme, language, hideLauncher, customLauncherSelector, channelUrl, position — listed as candidates in the audit brief but are NOT present in the v1.9.7 README prop table.
                  Sources
                  Metadata
                  Metadata
                  Assignees
                  No one assigned
                    Labels
                    enhancementNew feature or requestprovider:sendbird
                    Projects
                    No projects
                      Milestone
                      No milestone
                      Relationships
                      None yet
                      Development
                      No branches or pull requests
                      Issue actions
                      
, 'i');
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})();
(function(){
try {
var __m = "*";
var __re = new RegExp('^' + ".*" + '

                      Skip to content
                      sendbird: audit vs current vendor docs (2026-04-16) — vendor discontinued #91
                      Open
                      Open
                      sendbird: audit vs current vendor docs (2026-04-16) — vendor discontinued#91
                      Labels
                      enhancementNew feature or requestprovider:sendbird
                      Description
                      @productdevbook
                      productdevbook
                      opened on Apr 16, 2026
                      Summary
                      The underlying "Sendbird AI Chatbot Widget" product our wrapper targets has been discontinued by Sendbird (GitHub repo sendbird/chat-ai-widget archived 2025-07-09, last version 1.9.7; AI Chatbot docs removed from sendbird.com with the notice "The AI chatbot product has been discontinued and is no longer supported") — we should (a) mark ahize/sendbird as legacy/EOL, (b) backfill the richer prop surface that did ship in 1.9.7, and (c) add a sibling ahize/sendbird-desk provider for actual support semantics.
                      Gaps found
                      Missing API surface
                      Config options not exposed
                      Auth modes
                      • configureSession (SessionHandler factory) is the Sendbird-recommended mechanism for rotating/refreshing tokens; our current wrapper only accepts a static sessionToken and triggers a full destroy+load on every identity change, which breaks token refresh semantics — https://github.com/sendbird/chat-ai-widget/blob/develop/README.md
                      Deprecations in our current code
                      •  The entire underlying product (@sendbird/chat-ai-widget, loaded from https://aichatbot.sendbird.com/index.js) is EOL. GitHub repo archived 2025-07-09 at v1.9.7 (2025-02-11); Sendbird's public docs state "The AI chatbot product has been discontinued and is no longer supported." Recommend: mark ahize/sendbird as @deprecated in JSDoc, add a runtime console.warn on load(), freeze on 1.9.7, and document "AI Agent" (private beta, gated docs) as the non-drop-in successor — https://github.com/sendbird/chat-ai-widget
                      Sibling product
                      •  Yes — build ahize/sendbird-desk as a separate provider. Sendbird Desk (npm install sendbird-desk, requires Chat SDK 4.9.x+) is the actual "customer support widget" product: ticket-per-conversation, agent inbox via Sendbird Dashboard, Ticket.create(), SendBirdDesk.authenticate(USER_ID, ACCESS_TOKEN) dual-auth paired with sb.connect(). It maps cleanly to our unified surface (track() can map to ticket events, identify() to authenticate(), agent messages are first-class) in a way the chat-widget product never did — https://sendbird.com/docs/desk/sdk/v1/javascript/quickstart/create-first-ticket
                      Intentionally out of scope
                      • Low-level Sendbird Chat SDK (@sendbird/chat).
                      • @sendbird/uikit-react (generic chat UI components, not a support widget).
                      • Sendbird Calls / Sendbird Live SDKs.
                      • AI Agent runtime/event API — Sendbird's AI Agent docs are behind a private/gated portal; we cannot audit without vendor access. File a separate issue once access is obtained.
                      • Runtime imperative methods (open/close/toggle/sendMessage/setUserName/setUserProfileUrl) and lifecycle events (onMessageReceived/onChannelChanged/onUserConnected/onUserDisconnected) — not documented in the archived v1.9.7 README; our existing CSS-level show()/hide() remains the only public escape hatch.
                      • theme, language, hideLauncher, customLauncherSelector, channelUrl, position — listed as candidates in the audit brief but are NOT present in the v1.9.7 README prop table.
                      Sources
                      Metadata
                      Metadata
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                      No one assigned
                        Labels
                        enhancementNew feature or requestprovider:sendbird
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, 'i');
if (__m === '*' || __re.test(location.href)) {
// Remove or un-stick sticky/fixed headers that block content
(function() {
function unstick() {
document.querySelectorAll('header, nav, [role="banner"], .header, .navbar, .sticky, .fixed-top, [style*="position: fixed"], [style*="position:sticky"]').forEach(function(el) {
if (el.style.position === 'fixed' || el.style.position === 'sticky' || getComputedStyle(el).position === 'fixed' || getComputedStyle(el).position === 'sticky') {
el.style.position = 'static';
el.style.top = 'auto';
el.style.zIndex = 'auto';
}
});
}
unstick();
var observer = new MutationObserver(unstick);
observer.observe(document.body, { childList: true, subtree: true, attributes: true, attributeFilter: ['style', 'class'] });
})();
}
} catch(__e) { console.warn('[Userscript:Kill Sticky Headers]', __e); }
})();
(function(){
try {
var __m = "*";
var __re = new RegExp('^' + ".*" + '

                          Skip to content
                          sendbird: audit vs current vendor docs (2026-04-16) — vendor discontinued #91
                          Open
                          Open
                          sendbird: audit vs current vendor docs (2026-04-16) — vendor discontinued#91
                          Labels
                          enhancementNew feature or requestprovider:sendbird
                          Description
                          @productdevbook
                          productdevbook
                          opened on Apr 16, 2026
                          Summary
                          The underlying "Sendbird AI Chatbot Widget" product our wrapper targets has been discontinued by Sendbird (GitHub repo sendbird/chat-ai-widget archived 2025-07-09, last version 1.9.7; AI Chatbot docs removed from sendbird.com with the notice "The AI chatbot product has been discontinued and is no longer supported") — we should (a) mark ahize/sendbird as legacy/EOL, (b) backfill the richer prop surface that did ship in 1.9.7, and (c) add a sibling ahize/sendbird-desk provider for actual support semantics.
                          Gaps found
                          Missing API surface
                          Config options not exposed
                          Auth modes
                          • configureSession (SessionHandler factory) is the Sendbird-recommended mechanism for rotating/refreshing tokens; our current wrapper only accepts a static sessionToken and triggers a full destroy+load on every identity change, which breaks token refresh semantics — https://github.com/sendbird/chat-ai-widget/blob/develop/README.md
                          Deprecations in our current code
                          •  The entire underlying product (@sendbird/chat-ai-widget, loaded from https://aichatbot.sendbird.com/index.js) is EOL. GitHub repo archived 2025-07-09 at v1.9.7 (2025-02-11); Sendbird's public docs state "The AI chatbot product has been discontinued and is no longer supported." Recommend: mark ahize/sendbird as @deprecated in JSDoc, add a runtime console.warn on load(), freeze on 1.9.7, and document "AI Agent" (private beta, gated docs) as the non-drop-in successor — https://github.com/sendbird/chat-ai-widget
                          Sibling product
                          •  Yes — build ahize/sendbird-desk as a separate provider. Sendbird Desk (npm install sendbird-desk, requires Chat SDK 4.9.x+) is the actual "customer support widget" product: ticket-per-conversation, agent inbox via Sendbird Dashboard, Ticket.create(), SendBirdDesk.authenticate(USER_ID, ACCESS_TOKEN) dual-auth paired with sb.connect(). It maps cleanly to our unified surface (track() can map to ticket events, identify() to authenticate(), agent messages are first-class) in a way the chat-widget product never did — https://sendbird.com/docs/desk/sdk/v1/javascript/quickstart/create-first-ticket
                          Intentionally out of scope
                          • Low-level Sendbird Chat SDK (@sendbird/chat).
                          • @sendbird/uikit-react (generic chat UI components, not a support widget).
                          • Sendbird Calls / Sendbird Live SDKs.
                          • AI Agent runtime/event API — Sendbird's AI Agent docs are behind a private/gated portal; we cannot audit without vendor access. File a separate issue once access is obtained.
                          • Runtime imperative methods (open/close/toggle/sendMessage/setUserName/setUserProfileUrl) and lifecycle events (onMessageReceived/onChannelChanged/onUserConnected/onUserDisconnected) — not documented in the archived v1.9.7 README; our existing CSS-level show()/hide() remains the only public escape hatch.
                          • theme, language, hideLauncher, customLauncherSelector, channelUrl, position — listed as candidates in the audit brief but are NOT present in the v1.9.7 README prop table.
                          Sources
                          Metadata
                          Metadata
                          Assignees
                          No one assigned
                            Labels
                            enhancementNew feature or requestprovider:sendbird
                            Projects
                            No projects
                              Milestone
                              No milestone
                              Relationships
                              None yet
                              Development
                              No branches or pull requests
                              Issue actions
                              
, 'i');
if (__m === '*' || __re.test(location.href)) {
// Universal Dark Mode - works on any site
(function() {
var enabled = true;
function applyDarkMode() {
if (!enabled) return;
// Create style element if it doesn't exist
var style = document.getElementById('universal-dark-mode-style');
if (!style) {
style = document.createElement('style');
style.id = 'universal-dark-mode-style';
document.head.appendChild(style);
}
// Dark mode CSS - inverts colors but preserves images/video
style.textContent = '
/* Invert everything except media */
html {
filter: invert(1) hue-rotate(180deg) !important;
background: #1a1a2e !important;
}
/* Restore images, videos, iframes, canvas */
img, video, iframe, canvas, svg, picture, [style*="background-image"] {
filter: invert(1) hue-rotate(180deg) !important;
}
/* Preserve specific elements that should not be inverted */
.no-dark-mode, .no-dark-mode *,
[data-theme="light"], [data-theme="light"],
.ace_editor, .ace_editor *,
.CodeMirror, .CodeMirror *,
.monaco-editor, .monaco-editor *,
.markdown-body pre, .markdown-body pre *,
.highlight, .highlight *,
pre code, pre code * {
filter: none !important;
}
/* Fix common UI elements */
.modal, .popup, .dropdown-menu, .tooltip, .popover {
filter: invert(1) hue-rotate(180deg) !important;
background: #2d2d44 !important;
border-color: #444 !important;
}
/* Scrollbars */
::-webkit-scrollbar { background: #1a1a2e !important; }
::-webkit-scrollbar-thumb { background: #444 !important; }
::-webkit-scrollbar-thumb:hover { background: #555 !important; }
/* Selection */
::selection { background: #4ecdc4 !important; color: #1a1a2e !important; }
::-moz-selection { background: #4ecdc4 !important; color: #1a1a2e !important; }
';
}
function removeDarkMode() {
var style = document.getElementById('universal-dark-mode-style');
if (style) style.remove();
}
// Toggle with Alt+Shift+D
document.addEventListener('keydown', function(e) {
if (e.altKey && e.shiftKey && e.key === 'D') {
e.preventDefault();
enabled = !enabled;
if (enabled) {
applyDarkMode();
console.log('[Universal Dark Mode] Enabled');
} else {
removeDarkMode();
console.log('[Universal Dark Mode] Disabled');
}
}
});
// Apply on load
applyDarkMode();
// Re-apply on dynamic content
var observer = new MutationObserver(function(mutations) {
if (enabled && !document.getElementById('universal-dark-mode-style')) {
applyDarkMode();
}
});
observer.observe(document.head, { childList: true });
console.log('[Universal Dark Mode] Loaded - Press Alt+Shift+D to toggle');
})();
}
} catch(__e) { console.warn('[Userscript:Universal Dark Mode]', __e); }
})();
})();

                              Skip to content
                              sendbird: audit vs current vendor docs (2026-04-16) — vendor discontinued #91
                              Open
                              Open
                              sendbird: audit vs current vendor docs (2026-04-16) — vendor discontinued#91
                              Labels
                              enhancementNew feature or requestprovider:sendbird
                              Description
                              @productdevbook
                              productdevbook
                              opened on Apr 16, 2026
                              Summary
                              The underlying "Sendbird AI Chatbot Widget" product our wrapper targets has been discontinued by Sendbird (GitHub repo sendbird/chat-ai-widget archived 2025-07-09, last version 1.9.7; AI Chatbot docs removed from sendbird.com with the notice "The AI chatbot product has been discontinued and is no longer supported") — we should (a) mark ahize/sendbird as legacy/EOL, (b) backfill the richer prop surface that did ship in 1.9.7, and (c) add a sibling ahize/sendbird-desk provider for actual support semantics.
                              Gaps found
                              Missing API surface
                              Config options not exposed
                              Auth modes
                              • configureSession (SessionHandler factory) is the Sendbird-recommended mechanism for rotating/refreshing tokens; our current wrapper only accepts a static sessionToken and triggers a full destroy+load on every identity change, which breaks token refresh semantics — https://github.com/sendbird/chat-ai-widget/blob/develop/README.md
                              Deprecations in our current code
                              •  The entire underlying product (@sendbird/chat-ai-widget, loaded from https://aichatbot.sendbird.com/index.js) is EOL. GitHub repo archived 2025-07-09 at v1.9.7 (2025-02-11); Sendbird's public docs state "The AI chatbot product has been discontinued and is no longer supported." Recommend: mark ahize/sendbird as @deprecated in JSDoc, add a runtime console.warn on load(), freeze on 1.9.7, and document "AI Agent" (private beta, gated docs) as the non-drop-in successor — https://github.com/sendbird/chat-ai-widget
                              Sibling product
                              •  Yes — build ahize/sendbird-desk as a separate provider. Sendbird Desk (npm install sendbird-desk, requires Chat SDK 4.9.x+) is the actual "customer support widget" product: ticket-per-conversation, agent inbox via Sendbird Dashboard, Ticket.create(), SendBirdDesk.authenticate(USER_ID, ACCESS_TOKEN) dual-auth paired with sb.connect(). It maps cleanly to our unified surface (track() can map to ticket events, identify() to authenticate(), agent messages are first-class) in a way the chat-widget product never did — https://sendbird.com/docs/desk/sdk/v1/javascript/quickstart/create-first-ticket
                              Intentionally out of scope
                              • Low-level Sendbird Chat SDK (@sendbird/chat).
                              • @sendbird/uikit-react (generic chat UI components, not a support widget).
                              • Sendbird Calls / Sendbird Live SDKs.
                              • AI Agent runtime/event API — Sendbird's AI Agent docs are behind a private/gated portal; we cannot audit without vendor access. File a separate issue once access is obtained.
                              • Runtime imperative methods (open/close/toggle/sendMessage/setUserName/setUserProfileUrl) and lifecycle events (onMessageReceived/onChannelChanged/onUserConnected/onUserDisconnected) — not documented in the archived v1.9.7 README; our existing CSS-level show()/hide() remains the only public escape hatch.
                              • theme, language, hideLauncher, customLauncherSelector, channelUrl, position — listed as candidates in the audit brief but are NOT present in the v1.9.7 README prop table.
                              Sources
                              Metadata
                              Metadata
                              Assignees
                              No one assigned
                                Labels
                                enhancementNew feature or requestprovider:sendbird
                                Projects
                                No projects
                                  Milestone
                                  No milestone
                                  Relationships
                                  None yet
                                  Development
                                  No branches or pull requests
                                  Issue actions