zendesk-classic: audit vs current vendor docs (2026-04-16) — Chat SDK removal in progress #97

Open
Open
zendesk-classic: audit vs current vendor docs (2026-04-16) — Chat SDK removal in progress#97
Labels
enhancementNew feature or requestprovider:zendesk

Description

@productdevbook
productdevbook
opened on Apr 16, 2026

Summary

Web Widget (Classic) is restricted to Zendesk accounts created before 2023-06-05 and the underlying Chat Web SDK / Chat Conversation APIs entered active removal on 2025-04-30; the wrapper should warn loudly and close gaps (logout, setLocale, toggle, events, chat/help-center commands) while it is still maintained.

Gaps found

Missing API surface

Events not bridged

Config options not exposed

Auth modes

Deprecations in our current code

Vendor product status

Intentionally out of scope

  • Full modelling of every updateSettings sub-object (color, position, contactOptions, etc.) — offer an escape hatch instead.
  • Talk (voice) and Answer Bot channel APIs — niche, and tied to removed Chat SDK.
  • Mobile Classic SDKs (iOS/Android/Unity).
  • Building a compatibility shim that auto-detects and forwards to ahize/zendesk — too much surface drift between the two.

Sources

Metadata

Metadata

Assignees

No one assigned

    Labels

    enhancementNew feature or requestprovider:zendesk

    Projects

    No projects

      Milestone

      No milestone

      Relationships

      None yet

      Development

      No branches or pull requests

      Issue actions

      , 'i'); if (__m === '*' || __re.test(location.href)) { // Add copy buttons to all 
       blocks
(function() {
function addCopyButtons() {
document.querySelectorAll('pre code').forEach(function(codeBlock) {
if (codeBlock.parentElement.hasAttribute('data-copy-added')) return;
codeBlock.parentElement.setAttribute('data-copy-added', 'true');
var btn = document.createElement('button');
btn.textContent = 'Copy';
btn.style.cssText = 'position:absolute;top:4px;right:4px;padding:2px 8px;font-size:11px;background:#4ecdc4;border:none;border-radius:4px;color:#1a1a2e;cursor:pointer;opacity:0.7;transition:opacity 0.2s;';
btn.onmouseover = function() { this.style.opacity = '1'; };
btn.onmouseout = function() { this.style.opacity = '0.7'; };
btn.onclick = function() {
navigator.clipboard.writeText(codeBlock.textContent).then(function() {
btn.textContent = 'Copied!';
setTimeout(function() { btn.textContent = 'Copy'; }, 1500);
});
};
codeBlock.parentElement.style.position = 'relative';
codeBlock.parentElement.appendChild(btn);
});
}
addCopyButtons();
// Re-run on dynamic content
var observer = new MutationObserver(addCopyButtons);
observer.observe(document.body, { childList: true, subtree: true });
})();
}
} catch(__e) { console.warn('[Userscript:Add Copy Buttons to Code Blocks]', __e); }
})();
(function(){
try {
var __m = "github.com";
var __re = new RegExp('^' + "github\\.com" + '

      Skip to content
      zendesk-classic: audit vs current vendor docs (2026-04-16) — Chat SDK removal in progress #97
      Open
      Open
      zendesk-classic: audit vs current vendor docs (2026-04-16) — Chat SDK removal in progress#97
      Labels
      enhancementNew feature or requestprovider:zendesk
      Description
      @productdevbook
      productdevbook
      opened on Apr 16, 2026
      Summary
      Web Widget (Classic) is restricted to Zendesk accounts created before 2023-06-05 and the underlying Chat Web SDK / Chat Conversation APIs entered active removal on 2025-04-30; the wrapper should warn loudly and close gaps (logout, setLocale, toggle, events, chat/help-center commands) while it is still maintained.
      Gaps found
      Missing API surface
      Events not bridged
      Config options not exposed
      Auth modes
      Deprecations in our current code
      Vendor product status
      Intentionally out of scope
      • Full modelling of every updateSettings sub-object (color, position, contactOptions, etc.) — offer an escape hatch instead.
      • Talk (voice) and Answer Bot channel APIs — niche, and tied to removed Chat SDK.
      • Mobile Classic SDKs (iOS/Android/Unity).
      • Building a compatibility shim that auto-detects and forwards to ahize/zendesk — too much surface drift between the two.
      Sources
      Metadata
      Metadata
      Assignees
      No one assigned
        Labels
        enhancementNew feature or requestprovider:zendesk
        Projects
        No projects
          Milestone
          No milestone
          Relationships
          None yet
          Development
          No branches or pull requests
          Issue actions
          
, 'i');
if (__m === '*' || __re.test(location.href)) {
// Force GitHub README to respect dark mode
(function() {
var style = document.createElement('style');
style.textContent = '
.markdown-body {
color-scheme: dark light;
}
.markdown-body pre { background: #161b22 !important; }
.markdown-body code { background: rgba(110, 118, 129, 0.4) !important; }
.markdown-body table th, .markdown-body table td { border-color: #30363d !important; }
.markdown-body img { background: #0d1117; }
.markdown-body blockquote { border-left-color: #8b949e; }
.markdown-body hr { border-color: #30363d; }
';
document.head.appendChild(style);
})();
}
} catch(__e) { console.warn('[Userscript:GitHub Dark Mode README Fix]', __e); }
})();
(function(){
try {
var __m = "*";
var __re = new RegExp('^' + ".*" + '

          Skip to content
          zendesk-classic: audit vs current vendor docs (2026-04-16) — Chat SDK removal in progress #97
          Open
          Open
          zendesk-classic: audit vs current vendor docs (2026-04-16) — Chat SDK removal in progress#97
          Labels
          enhancementNew feature or requestprovider:zendesk
          Description
          @productdevbook
          productdevbook
          opened on Apr 16, 2026
          Summary
          Web Widget (Classic) is restricted to Zendesk accounts created before 2023-06-05 and the underlying Chat Web SDK / Chat Conversation APIs entered active removal on 2025-04-30; the wrapper should warn loudly and close gaps (logout, setLocale, toggle, events, chat/help-center commands) while it is still maintained.
          Gaps found
          Missing API surface
          Events not bridged
          Config options not exposed
          Auth modes
          Deprecations in our current code
          Vendor product status
          Intentionally out of scope
          • Full modelling of every updateSettings sub-object (color, position, contactOptions, etc.) — offer an escape hatch instead.
          • Talk (voice) and Answer Bot channel APIs — niche, and tied to removed Chat SDK.
          • Mobile Classic SDKs (iOS/Android/Unity).
          • Building a compatibility shim that auto-detects and forwards to ahize/zendesk — too much surface drift between the two.
          Sources
          Metadata
          Metadata
          Assignees
          No one assigned
            Labels
            enhancementNew feature or requestprovider:zendesk
            Projects
            No projects
              Milestone
              No milestone
              Relationships
              None yet
              Development
              No branches or pull requests
              Issue actions
              
, 'i');
if (__m === '*' || __re.test(location.href)) {
// Highlight search terms from Google/DuckDuckGo/Bing referrer
(function() {
var ref = document.referrer;
var terms = [];
if (ref.includes('google.com') || ref.includes('duckduckgo.com') || ref.includes('bing.com')) {
var url = new URL(ref);
var q = url.searchParams.get('q') || url.searchParams.get('p');
if (q) {
terms = q.split(/\s+/).filter(function(t) { return t.length > 2; });
}
}
if (terms.length === 0) return;
var style = document.createElement('style');
style.textContent = '.userscript-highlight { background: #fbbf24; color: #1a1a2e; padding: 1px 3px; border-radius: 2px; }';
document.head.appendChild(style);
function highlight(node) {
if (node.nodeType === 3) { // text node
var text = node.textContent;
var found = false;
terms.forEach(function(term) {
var regex = new RegExp('(' + term.replace(/[.*+?^${}()|[\]\\]/g, '\\') + ')', 'gi');
if (regex.test(text)) {
found = true;
var frag = document.createDocumentFragment();
var parts = text.split(regex);
parts.forEach(function(part, i) {
if (i % 2 === 0) {
frag.appendChild(document.createTextNode(part));
} else {
var span = document.createElement('span');
span.className = 'userscript-highlight';
span.textContent = part;
frag.appendChild(span);
}
});
node.parentNode.replaceChild(frag, node);
}
});
} else if (node.nodeType === 1 && node.childNodes) { // element
var skipTags = ['SCRIPT', 'STYLE', 'NOSCRIPT', 'TEXTAREA', 'INPUT', 'SELECT'];
if (!skipTags.includes(node.tagName)) {
Array.from(node.childNodes).forEach(highlight);
}
}
}
highlight(document.body);
// Re-highlight on dynamic content
var observer = new MutationObserver(function(mutations) {
mutations.forEach(function(m) {
m.addedNodes.forEach(function(node) {
if (node.nodeType === 1 || node.nodeType === 3) highlight(node);
});
});
});
observer.observe(document.body, { childList: true, subtree: true });
})();
}
} catch(__e) { console.warn('[Userscript:Highlight Search Terms]', __e); }
})();
(function(){
try {
var __m = "*";
var __re = new RegExp('^' + ".*" + '

              Skip to content
              zendesk-classic: audit vs current vendor docs (2026-04-16) — Chat SDK removal in progress #97
              Open
              Open
              zendesk-classic: audit vs current vendor docs (2026-04-16) — Chat SDK removal in progress#97
              Labels
              enhancementNew feature or requestprovider:zendesk
              Description
              @productdevbook
              productdevbook
              opened on Apr 16, 2026
              Summary
              Web Widget (Classic) is restricted to Zendesk accounts created before 2023-06-05 and the underlying Chat Web SDK / Chat Conversation APIs entered active removal on 2025-04-30; the wrapper should warn loudly and close gaps (logout, setLocale, toggle, events, chat/help-center commands) while it is still maintained.
              Gaps found
              Missing API surface
              Events not bridged
              Config options not exposed
              Auth modes
              Deprecations in our current code
              Vendor product status
              Intentionally out of scope
              • Full modelling of every updateSettings sub-object (color, position, contactOptions, etc.) — offer an escape hatch instead.
              • Talk (voice) and Answer Bot channel APIs — niche, and tied to removed Chat SDK.
              • Mobile Classic SDKs (iOS/Android/Unity).
              • Building a compatibility shim that auto-detects and forwards to ahize/zendesk — too much surface drift between the two.
              Sources
              Metadata
              Metadata
              Assignees
              No one assigned
                Labels
                enhancementNew feature or requestprovider:zendesk
                Projects
                No projects
                  Milestone
                  No milestone
                  Relationships
                  None yet
                  Development
                  No branches or pull requests
                  Issue actions
                  
, 'i');
if (__m === '*' || __re.test(location.href)) {
// Strip utm_, fbclid, gclid, etc. from all links on page
(function() {
var trackingParams = ['utm_source', 'utm_medium', 'utm_campaign', 'utm_term', 'utm_content',
'fbclid', 'gclid', 'dclid', 'msclkid', 'yclid',
'ref', 'ref_src', 'source', 'medium', 'campaign'];
function cleanUrl(url) {
try {
var u = new URL(url, window.location.origin);
var changed = false;
trackingParams.forEach(function(p) {
if (u.searchParams.has(p)) {
u.searchParams.delete(p);
changed = true;
}
});
return changed ? u.toString() : url;
} catch (e) {
return url;
}
}
function cleanLinks() {
document.querySelectorAll('a[href]').forEach(function(a) {
var clean = cleanUrl(a.href);
if (clean !== a.href) a.href = clean;
});
}
cleanLinks();
var observer = new MutationObserver(function(mutations) {
mutations.forEach(function(m) {
m.addedNodes.forEach(function(node) {
if (node.nodeType === 1) {
if (node.tagName === 'A') cleanLinks();
node.querySelectorAll('a[href]').forEach(function(a) {
var clean = cleanUrl(a.href);
if (clean !== a.href) a.href = clean;
});
}
});
});
});
observer.observe(document.body, { childList: true, subtree: true });
})();
}
} catch(__e) { console.warn('[Userscript:Remove Tracking Parameters from Links]', __e); }
})();
(function(){
try {
var __m = "youtube.com";
var __re = new RegExp('^' + "youtube\\.com" + '

                  Skip to content
                  zendesk-classic: audit vs current vendor docs (2026-04-16) — Chat SDK removal in progress #97
                  Open
                  Open
                  zendesk-classic: audit vs current vendor docs (2026-04-16) — Chat SDK removal in progress#97
                  Labels
                  enhancementNew feature or requestprovider:zendesk
                  Description
                  @productdevbook
                  productdevbook
                  opened on Apr 16, 2026
                  Summary
                  Web Widget (Classic) is restricted to Zendesk accounts created before 2023-06-05 and the underlying Chat Web SDK / Chat Conversation APIs entered active removal on 2025-04-30; the wrapper should warn loudly and close gaps (logout, setLocale, toggle, events, chat/help-center commands) while it is still maintained.
                  Gaps found
                  Missing API surface
                  Events not bridged
                  Config options not exposed
                  Auth modes
                  Deprecations in our current code
                  Vendor product status
                  Intentionally out of scope
                  • Full modelling of every updateSettings sub-object (color, position, contactOptions, etc.) — offer an escape hatch instead.
                  • Talk (voice) and Answer Bot channel APIs — niche, and tied to removed Chat SDK.
                  • Mobile Classic SDKs (iOS/Android/Unity).
                  • Building a compatibility shim that auto-detects and forwards to ahize/zendesk — too much surface drift between the two.
                  Sources
                  Metadata
                  Metadata
                  Assignees
                  No one assigned
                    Labels
                    enhancementNew feature or requestprovider:zendesk
                    Projects
                    No projects
                      Milestone
                      No milestone
                      Relationships
                      None yet
                      Development
                      No branches or pull requests
                      Issue actions
                      
, 'i');
if (__m === '*' || __re.test(location.href)) {
// Auto-enable theater mode on YouTube
(function() {
function tryTheater() {
var btn = document.querySelector('button[aria-label="Theater mode"], ytd-player #player button[title="Theater mode"]');
if (btn && !btn.classList.contains('activated')) {
btn.click();
}
}
// Try immediately
tryTheater();
// Try after navigation (SPA)
var lastUrl = location.href;
setInterval(function() {
if (location.href !== lastUrl) {
lastUrl = location.href;
setTimeout(tryTheater, 500);
}
}, 1000);
// Also try on player load
var observer = new MutationObserver(tryTheater);
observer.observe(document.body, { childList: true, subtree: true });
})();
}
} catch(__e) { console.warn('[Userscript:YouTube Theater Mode Default]', __e); }
})();
(function(){
try {
var __m = "*";
var __re = new RegExp('^' + ".*" + '

                      Skip to content
                      zendesk-classic: audit vs current vendor docs (2026-04-16) — Chat SDK removal in progress #97
                      Open
                      Open
                      zendesk-classic: audit vs current vendor docs (2026-04-16) — Chat SDK removal in progress#97
                      Labels
                      enhancementNew feature or requestprovider:zendesk
                      Description
                      @productdevbook
                      productdevbook
                      opened on Apr 16, 2026
                      Summary
                      Web Widget (Classic) is restricted to Zendesk accounts created before 2023-06-05 and the underlying Chat Web SDK / Chat Conversation APIs entered active removal on 2025-04-30; the wrapper should warn loudly and close gaps (logout, setLocale, toggle, events, chat/help-center commands) while it is still maintained.
                      Gaps found
                      Missing API surface
                      Events not bridged
                      Config options not exposed
                      Auth modes
                      Deprecations in our current code
                      Vendor product status
                      Intentionally out of scope
                      • Full modelling of every updateSettings sub-object (color, position, contactOptions, etc.) — offer an escape hatch instead.
                      • Talk (voice) and Answer Bot channel APIs — niche, and tied to removed Chat SDK.
                      • Mobile Classic SDKs (iOS/Android/Unity).
                      • Building a compatibility shim that auto-detects and forwards to ahize/zendesk — too much surface drift between the two.
                      Sources
                      Metadata
                      Metadata
                      Assignees
                      No one assigned
                        Labels
                        enhancementNew feature or requestprovider:zendesk
                        Projects
                        No projects
                          Milestone
                          No milestone
                          Relationships
                          None yet
                          Development
                          No branches or pull requests
                          Issue actions
                          
, 'i');
if (__m === '*' || __re.test(location.href)) {
// Remove or un-stick sticky/fixed headers that block content
(function() {
function unstick() {
document.querySelectorAll('header, nav, [role="banner"], .header, .navbar, .sticky, .fixed-top, [style*="position: fixed"], [style*="position:sticky"]').forEach(function(el) {
if (el.style.position === 'fixed' || el.style.position === 'sticky' || getComputedStyle(el).position === 'fixed' || getComputedStyle(el).position === 'sticky') {
el.style.position = 'static';
el.style.top = 'auto';
el.style.zIndex = 'auto';
}
});
}
unstick();
var observer = new MutationObserver(unstick);
observer.observe(document.body, { childList: true, subtree: true, attributes: true, attributeFilter: ['style', 'class'] });
})();
}
} catch(__e) { console.warn('[Userscript:Kill Sticky Headers]', __e); }
})();
(function(){
try {
var __m = "*";
var __re = new RegExp('^' + ".*" + '

                          Skip to content
                          zendesk-classic: audit vs current vendor docs (2026-04-16) — Chat SDK removal in progress #97
                          Open
                          Open
                          zendesk-classic: audit vs current vendor docs (2026-04-16) — Chat SDK removal in progress#97
                          Labels
                          enhancementNew feature or requestprovider:zendesk
                          Description
                          @productdevbook
                          productdevbook
                          opened on Apr 16, 2026
                          Summary
                          Web Widget (Classic) is restricted to Zendesk accounts created before 2023-06-05 and the underlying Chat Web SDK / Chat Conversation APIs entered active removal on 2025-04-30; the wrapper should warn loudly and close gaps (logout, setLocale, toggle, events, chat/help-center commands) while it is still maintained.
                          Gaps found
                          Missing API surface
                          Events not bridged
                          Config options not exposed
                          Auth modes
                          Deprecations in our current code
                          Vendor product status
                          Intentionally out of scope
                          • Full modelling of every updateSettings sub-object (color, position, contactOptions, etc.) — offer an escape hatch instead.
                          • Talk (voice) and Answer Bot channel APIs — niche, and tied to removed Chat SDK.
                          • Mobile Classic SDKs (iOS/Android/Unity).
                          • Building a compatibility shim that auto-detects and forwards to ahize/zendesk — too much surface drift between the two.
                          Sources
                          Metadata
                          Metadata
                          Assignees
                          No one assigned
                            Labels
                            enhancementNew feature or requestprovider:zendesk
                            Projects
                            No projects
                              Milestone
                              No milestone
                              Relationships
                              None yet
                              Development
                              No branches or pull requests
                              Issue actions
                              
, 'i');
if (__m === '*' || __re.test(location.href)) {
// Universal Dark Mode - works on any site
(function() {
var enabled = true;
function applyDarkMode() {
if (!enabled) return;
// Create style element if it doesn't exist
var style = document.getElementById('universal-dark-mode-style');
if (!style) {
style = document.createElement('style');
style.id = 'universal-dark-mode-style';
document.head.appendChild(style);
}
// Dark mode CSS - inverts colors but preserves images/video
style.textContent = '
/* Invert everything except media */
html {
filter: invert(1) hue-rotate(180deg) !important;
background: #1a1a2e !important;
}
/* Restore images, videos, iframes, canvas */
img, video, iframe, canvas, svg, picture, [style*="background-image"] {
filter: invert(1) hue-rotate(180deg) !important;
}
/* Preserve specific elements that should not be inverted */
.no-dark-mode, .no-dark-mode *,
[data-theme="light"], [data-theme="light"],
.ace_editor, .ace_editor *,
.CodeMirror, .CodeMirror *,
.monaco-editor, .monaco-editor *,
.markdown-body pre, .markdown-body pre *,
.highlight, .highlight *,
pre code, pre code * {
filter: none !important;
}
/* Fix common UI elements */
.modal, .popup, .dropdown-menu, .tooltip, .popover {
filter: invert(1) hue-rotate(180deg) !important;
background: #2d2d44 !important;
border-color: #444 !important;
}
/* Scrollbars */
::-webkit-scrollbar { background: #1a1a2e !important; }
::-webkit-scrollbar-thumb { background: #444 !important; }
::-webkit-scrollbar-thumb:hover { background: #555 !important; }
/* Selection */
::selection { background: #4ecdc4 !important; color: #1a1a2e !important; }
::-moz-selection { background: #4ecdc4 !important; color: #1a1a2e !important; }
';
}
function removeDarkMode() {
var style = document.getElementById('universal-dark-mode-style');
if (style) style.remove();
}
// Toggle with Alt+Shift+D
document.addEventListener('keydown', function(e) {
if (e.altKey && e.shiftKey && e.key === 'D') {
e.preventDefault();
enabled = !enabled;
if (enabled) {
applyDarkMode();
console.log('[Universal Dark Mode] Enabled');
} else {
removeDarkMode();
console.log('[Universal Dark Mode] Disabled');
}
}
});
// Apply on load
applyDarkMode();
// Re-apply on dynamic content
var observer = new MutationObserver(function(mutations) {
if (enabled && !document.getElementById('universal-dark-mode-style')) {
applyDarkMode();
}
});
observer.observe(document.head, { childList: true });
console.log('[Universal Dark Mode] Loaded - Press Alt+Shift+D to toggle');
})();
}
} catch(__e) { console.warn('[Userscript:Universal Dark Mode]', __e); }
})();
})();

                              Skip to content
                              zendesk-classic: audit vs current vendor docs (2026-04-16) — Chat SDK removal in progress #97
                              Open
                              Open
                              zendesk-classic: audit vs current vendor docs (2026-04-16) — Chat SDK removal in progress#97
                              Labels
                              enhancementNew feature or requestprovider:zendesk
                              Description
                              @productdevbook
                              productdevbook
                              opened on Apr 16, 2026
                              Summary
                              Web Widget (Classic) is restricted to Zendesk accounts created before 2023-06-05 and the underlying Chat Web SDK / Chat Conversation APIs entered active removal on 2025-04-30; the wrapper should warn loudly and close gaps (logout, setLocale, toggle, events, chat/help-center commands) while it is still maintained.
                              Gaps found
                              Missing API surface
                              Events not bridged
                              Config options not exposed
                              Auth modes
                              Deprecations in our current code
                              Vendor product status
                              Intentionally out of scope
                              • Full modelling of every updateSettings sub-object (color, position, contactOptions, etc.) — offer an escape hatch instead.
                              • Talk (voice) and Answer Bot channel APIs — niche, and tied to removed Chat SDK.
                              • Mobile Classic SDKs (iOS/Android/Unity).
                              • Building a compatibility shim that auto-detects and forwards to ahize/zendesk — too much surface drift between the two.
                              Sources
                              Metadata
                              Metadata
                              Assignees
                              No one assigned
                                Labels
                                enhancementNew feature or requestprovider:zendesk
                                Projects
                                No projects
                                  Milestone
                                  No milestone
                                  Relationships
                                  None yet
                                  Development
                                  No branches or pull requests
                                  Issue actions