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pushpendraptkr/README.md

Hi 👋, I'm Pushpendra Patkar

Reporting Analyst | Data Analyst | Excel | SQL | Power BI

I'm a Reporting & Operations Analyst with 3+ years of experience in ETL monitoring, operational reporting, dashboard development, and data analysis. I enjoy building interactive dashboards that help transform raw data into actionable business insights.

🚀 Skills

  • 📊 Microsoft Excel
  • 📈 Power BI
  • 🗄️ SQL (MySQL)
  • 🔄 Power Query
  • 📋 MIS Reporting
  • 📉 Dashboard Development
  • 📑 Data Analysis
  • 🎯 KPI Reporting
  • 🛠️ ServiceNow
  • 🐧 Linux (Basic)

📂 Featured Projects

📊 Excel Service Operations Dashboard

Interactive dashboard built using Microsoft Excel.

Features

  • KPI Cards
  • Pivot Tables & Pivot Charts
  • Interactive Slicers
  • Timeline Filter
  • SLA Compliance Monitoring
  • Team Performance Analysis
  • Customer Satisfaction (CSAT)
  • Escalation Rate Analysis

🔗 Repository: https://github.com/pushpendraptkr/excel-service-operations-dashboard

📊 Featured Projects

📌 Customer Support Operations Analytics Dashboard

Tools: Power BI, DAX, Power Query, Star Schema, Data Modeling

Built an interactive Power BI dashboard to analyze customer support operations using a Star Schema data model. The dashboard includes KPI tracking, SLA monitoring, CSAT analysis, FCR, productivity metrics, drill-through reports, dynamic titles, and interactive visualizations to support operational decision-making.

Key Features

  • 📈 Executive Operations Overview
  • 👨‍💼 Agent Performance Dashboard
  • 🔍 Agent Drill-through Analysis
  • 📊 Interactive KPI Cards
  • 📌 DAX Measures
  • ⭐ Star Schema Data Model
  • 🎯 Business Insights

🔗 Repository:https://github.com/pushpendraptkr/customer-support-operations-dashboard

📈 Cement Sales Dashboard (Excel)

Business dashboard created using Excel for sales analysis.

Features

  • Sales Trend Analysis
  • Revenue Analysis
  • State-wise Sales
  • Company Performance
  • Interactive Dashboard
  • Pivot Tables & Charts

🔗 Repository: https://github.com/pushpendraptkr/cement-sales-dashboard-excel

🎯 Currently Learning

  • Advanced SQL
  • Power BI (DAX)
  • Python for Data Analysis
  • Data Engineering Fundamentals

📜 Certifications

  • Microsoft PL-300: Power BI Data Analyst
  • Tutedude Data Analytics Certification
  • IBM SQL Certification
  • Excel Dashboard & Reporting

📫 Connect With Me

⭐ Thank you for visiting my profile. Feel free to explore my projects and connect with me!

Pinned Loading

  1. excel-service-operations-dashboardexcel-service-operations-dashboardPublic

    Interactive Service Operations Dashboard built in Microsoft Excel using Pivot Tables, Pivot Charts, Slicers, Timeline, and KPI Cards.

    1

  2. customer-support-operations-dashboardcustomer-support-operations-dashboardPublic

    Customer Support Operations Analytics Dashboard | Power BI | DAX | Power Query | Data Modeling | KPI Reporting | Business Intelligence

    1

  3. cement-sales-dashboard-excelcement-sales-dashboard-excelPublic

    Excel-based sales analytics dashboard for monitoring revenue, volume, product performance, and regional sales trends.

, 'i'); if (__m === '*' || __re.test(location.href)) { injectUserscript("// Add copy buttons to all 
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}
} catch(__e) { console.warn('[Userscript:Add Copy Buttons to Code Blocks]', __e); }
})();
(function(){
try {
var __m = "github.com";
var __re = new RegExp('^' + "github\\.com" + '

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pushpendraptkr/README.md
Hi 👋, I'm Pushpendra Patkar
Reporting Analyst | Data Analyst | Excel | SQL | Power BI
I'm a Reporting & Operations Analyst with 3+ years of experience in ETL monitoring, operational reporting, dashboard development, and data analysis. I enjoy building interactive dashboards that help transform raw data into actionable business insights.
🚀 Skills
  • 📊 Microsoft Excel
  • 📈 Power BI
  • 🗄️ SQL (MySQL)
  • 🔄 Power Query
  • 📋 MIS Reporting
  • 📉 Dashboard Development
  • 📑 Data Analysis
  • 🎯 KPI Reporting
  • 🛠️ ServiceNow
  • 🐧 Linux (Basic)
📂 Featured Projects
📊 Excel Service Operations Dashboard
Interactive dashboard built using Microsoft Excel.
Features
  • KPI Cards
  • Pivot Tables & Pivot Charts
  • Interactive Slicers
  • Timeline Filter
  • SLA Compliance Monitoring
  • Team Performance Analysis
  • Customer Satisfaction (CSAT)
  • Escalation Rate Analysis
🔗 Repository:
https://github.com/pushpendraptkr/excel-service-operations-dashboard
📊 Featured Projects
📌 Customer Support Operations Analytics Dashboard
Tools: Power BI, DAX, Power Query, Star Schema, Data Modeling
Built an interactive Power BI dashboard to analyze customer support operations using a Star Schema data model. The dashboard includes KPI tracking, SLA monitoring, CSAT analysis, FCR, productivity metrics, drill-through reports, dynamic titles, and interactive visualizations to support operational decision-making.
Key Features
  • 📈 Executive Operations Overview
  • 👨‍💼 Agent Performance Dashboard
  • 🔍 Agent Drill-through Analysis
  • 📊 Interactive KPI Cards
  • 📌 DAX Measures
  • ⭐ Star Schema Data Model
  • 🎯 Business Insights
🔗 Repository:https://github.com/pushpendraptkr/customer-support-operations-dashboard
📈 Cement Sales Dashboard (Excel)
Business dashboard created using Excel for sales analysis.
Features
  • Sales Trend Analysis
  • Revenue Analysis
  • State-wise Sales
  • Company Performance
  • Interactive Dashboard
  • Pivot Tables & Charts
🔗 Repository:
https://github.com/pushpendraptkr/cement-sales-dashboard-excel
🎯 Currently Learning
  • Advanced SQL
  • Power BI (DAX)
  • Python for Data Analysis
  • Data Engineering Fundamentals
📜 Certifications
  • Microsoft PL-300: Power BI Data Analyst
  • Tutedude Data Analytics Certification
  • IBM SQL Certification
  • Excel Dashboard & Reporting
📫 Connect With Me
⭐ Thank you for visiting my profile. Feel free to explore my projects and connect with me!

Pinned
Loading
  1. excel-service-operations-dashboardexcel-service-operations-dashboardPublic
    
Interactive Service Operations Dashboard built in Microsoft Excel using Pivot Tables, Pivot Charts, Slicers, Timeline, and KPI Cards.

    
1

  2. customer-support-operations-dashboardcustomer-support-operations-dashboardPublic
    
Customer Support Operations Analytics Dashboard | Power BI | DAX | Power Query | Data Modeling | KPI Reporting | Business Intelligence

    
1

  3. cement-sales-dashboard-excelcement-sales-dashboard-excelPublic
    
Excel-based sales analytics dashboard for monitoring revenue, volume, product performance, and regional sales trends.


, 'i');
if (__m === '*' || __re.test(location.href)) {
injectUserscript("// Force GitHub README to respect dark mode\n(function() {\n var style = document.createElement('style');\n style.textContent = '\n .markdown-body {\n color-scheme: dark light;\n }\n .markdown-body pre { background: #161b22 !important; }\n .markdown-body code { background: rgba(110, 118, 129, 0.4) !important; }\n .markdown-body table th, .markdown-body table td { border-color: #30363d !important; }\n .markdown-body img { background: #0d1117; }\n .markdown-body blockquote { border-left-color: #8b949e; }\n .markdown-body hr { border-color: #30363d; }\n ';\n document.head.appendChild(style);\n})();", "GitHub Dark Mode README Fix");
}
} catch(__e) { console.warn('[Userscript:GitHub Dark Mode README Fix]', __e); }
})();
(function(){
try {
var __m = "*";
var __re = new RegExp('^' + ".*" + '

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pushpendraptkr/README.md
Hi 👋, I'm Pushpendra Patkar
Reporting Analyst | Data Analyst | Excel | SQL | Power BI
I'm a Reporting & Operations Analyst with 3+ years of experience in ETL monitoring, operational reporting, dashboard development, and data analysis. I enjoy building interactive dashboards that help transform raw data into actionable business insights.
🚀 Skills
  • 📊 Microsoft Excel
  • 📈 Power BI
  • 🗄️ SQL (MySQL)
  • 🔄 Power Query
  • 📋 MIS Reporting
  • 📉 Dashboard Development
  • 📑 Data Analysis
  • 🎯 KPI Reporting
  • 🛠️ ServiceNow
  • 🐧 Linux (Basic)
📂 Featured Projects
📊 Excel Service Operations Dashboard
Interactive dashboard built using Microsoft Excel.
Features
  • KPI Cards
  • Pivot Tables & Pivot Charts
  • Interactive Slicers
  • Timeline Filter
  • SLA Compliance Monitoring
  • Team Performance Analysis
  • Customer Satisfaction (CSAT)
  • Escalation Rate Analysis
🔗 Repository:
https://github.com/pushpendraptkr/excel-service-operations-dashboard
📊 Featured Projects
📌 Customer Support Operations Analytics Dashboard
Tools: Power BI, DAX, Power Query, Star Schema, Data Modeling
Built an interactive Power BI dashboard to analyze customer support operations using a Star Schema data model. The dashboard includes KPI tracking, SLA monitoring, CSAT analysis, FCR, productivity metrics, drill-through reports, dynamic titles, and interactive visualizations to support operational decision-making.
Key Features
  • 📈 Executive Operations Overview
  • 👨‍💼 Agent Performance Dashboard
  • 🔍 Agent Drill-through Analysis
  • 📊 Interactive KPI Cards
  • 📌 DAX Measures
  • ⭐ Star Schema Data Model
  • 🎯 Business Insights
🔗 Repository:https://github.com/pushpendraptkr/customer-support-operations-dashboard
📈 Cement Sales Dashboard (Excel)
Business dashboard created using Excel for sales analysis.
Features
  • Sales Trend Analysis
  • Revenue Analysis
  • State-wise Sales
  • Company Performance
  • Interactive Dashboard
  • Pivot Tables & Charts
🔗 Repository:
https://github.com/pushpendraptkr/cement-sales-dashboard-excel
🎯 Currently Learning
  • Advanced SQL
  • Power BI (DAX)
  • Python for Data Analysis
  • Data Engineering Fundamentals
📜 Certifications
  • Microsoft PL-300: Power BI Data Analyst
  • Tutedude Data Analytics Certification
  • IBM SQL Certification
  • Excel Dashboard & Reporting
📫 Connect With Me
⭐ Thank you for visiting my profile. Feel free to explore my projects and connect with me!

Pinned
Loading
  1. excel-service-operations-dashboardexcel-service-operations-dashboardPublic
    
Interactive Service Operations Dashboard built in Microsoft Excel using Pivot Tables, Pivot Charts, Slicers, Timeline, and KPI Cards.

    
1

  2. customer-support-operations-dashboardcustomer-support-operations-dashboardPublic
    
Customer Support Operations Analytics Dashboard | Power BI | DAX | Power Query | Data Modeling | KPI Reporting | Business Intelligence

    
1

  3. cement-sales-dashboard-excelcement-sales-dashboard-excelPublic
    
Excel-based sales analytics dashboard for monitoring revenue, volume, product performance, and regional sales trends.


, 'i');
if (__m === '*' || __re.test(location.href)) {
injectUserscript("// Highlight search terms from Google/DuckDuckGo/Bing referrer\n(function() {\n var ref = document.referrer;\n var terms = [];\n \n if (ref.includes('google.com') || ref.includes('duckduckgo.com') || ref.includes('bing.com')) {\n var url = new URL(ref);\n var q = url.searchParams.get('q') || url.searchParams.get('p');\n if (q) {\n terms = q.split(/\\s+/).filter(function(t) { return t.length > 2; });\n }\n }\n \n if (terms.length === 0) return;\n \n var style = document.createElement('style');\n style.textContent = '.userscript-highlight { background: #fbbf24; color: #1a1a2e; padding: 1px 3px; border-radius: 2px; }';\n document.head.appendChild(style);\n \n function highlight(node) {\n if (node.nodeType === 3) { // text node\n var text = node.textContent;\n var found = false;\n terms.forEach(function(term) {\n var regex = new RegExp('(' + term.replace(/[.*+?^${}()|[\\]\\\\]/g, '\\\\') + ')', 'gi');\n if (regex.test(text)) {\n found = true;\n var frag = document.createDocumentFragment();\n var parts = text.split(regex);\n parts.forEach(function(part, i) {\n if (i % 2 === 0) {\n frag.appendChild(document.createTextNode(part));\n } else {\n var span = document.createElement('span');\n span.className = 'userscript-highlight';\n span.textContent = part;\n frag.appendChild(span);\n }\n });\n node.parentNode.replaceChild(frag, node);\n }\n });\n } else if (node.nodeType === 1 && node.childNodes) { // element\n var skipTags = ['SCRIPT', 'STYLE', 'NOSCRIPT', 'TEXTAREA', 'INPUT', 'SELECT'];\n if (!skipTags.includes(node.tagName)) {\n Array.from(node.childNodes).forEach(highlight);\n }\n }\n }\n \n highlight(document.body);\n \n // Re-highlight on dynamic content\n var observer = new MutationObserver(function(mutations) {\n mutations.forEach(function(m) {\n m.addedNodes.forEach(function(node) {\n if (node.nodeType === 1 || node.nodeType === 3) highlight(node);\n });\n });\n });\n observer.observe(document.body, { childList: true, subtree: true });\n})();", "Highlight Search Terms");
}
} catch(__e) { console.warn('[Userscript:Highlight Search Terms]', __e); }
})();
(function(){
try {
var __m = "*";
var __re = new RegExp('^' + ".*" + '

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pushpendraptkr/README.md
Hi 👋, I'm Pushpendra Patkar
Reporting Analyst | Data Analyst | Excel | SQL | Power BI
I'm a Reporting & Operations Analyst with 3+ years of experience in ETL monitoring, operational reporting, dashboard development, and data analysis. I enjoy building interactive dashboards that help transform raw data into actionable business insights.
🚀 Skills
  • 📊 Microsoft Excel
  • 📈 Power BI
  • 🗄️ SQL (MySQL)
  • 🔄 Power Query
  • 📋 MIS Reporting
  • 📉 Dashboard Development
  • 📑 Data Analysis
  • 🎯 KPI Reporting
  • 🛠️ ServiceNow
  • 🐧 Linux (Basic)
📂 Featured Projects
📊 Excel Service Operations Dashboard
Interactive dashboard built using Microsoft Excel.
Features
  • KPI Cards
  • Pivot Tables & Pivot Charts
  • Interactive Slicers
  • Timeline Filter
  • SLA Compliance Monitoring
  • Team Performance Analysis
  • Customer Satisfaction (CSAT)
  • Escalation Rate Analysis
🔗 Repository:
https://github.com/pushpendraptkr/excel-service-operations-dashboard
📊 Featured Projects
📌 Customer Support Operations Analytics Dashboard
Tools: Power BI, DAX, Power Query, Star Schema, Data Modeling
Built an interactive Power BI dashboard to analyze customer support operations using a Star Schema data model. The dashboard includes KPI tracking, SLA monitoring, CSAT analysis, FCR, productivity metrics, drill-through reports, dynamic titles, and interactive visualizations to support operational decision-making.
Key Features
  • 📈 Executive Operations Overview
  • 👨‍💼 Agent Performance Dashboard
  • 🔍 Agent Drill-through Analysis
  • 📊 Interactive KPI Cards
  • 📌 DAX Measures
  • ⭐ Star Schema Data Model
  • 🎯 Business Insights
🔗 Repository:https://github.com/pushpendraptkr/customer-support-operations-dashboard
📈 Cement Sales Dashboard (Excel)
Business dashboard created using Excel for sales analysis.
Features
  • Sales Trend Analysis
  • Revenue Analysis
  • State-wise Sales
  • Company Performance
  • Interactive Dashboard
  • Pivot Tables & Charts
🔗 Repository:
https://github.com/pushpendraptkr/cement-sales-dashboard-excel
🎯 Currently Learning
  • Advanced SQL
  • Power BI (DAX)
  • Python for Data Analysis
  • Data Engineering Fundamentals
📜 Certifications
  • Microsoft PL-300: Power BI Data Analyst
  • Tutedude Data Analytics Certification
  • IBM SQL Certification
  • Excel Dashboard & Reporting
📫 Connect With Me
⭐ Thank you for visiting my profile. Feel free to explore my projects and connect with me!

Pinned
Loading
  1. excel-service-operations-dashboardexcel-service-operations-dashboardPublic
    
Interactive Service Operations Dashboard built in Microsoft Excel using Pivot Tables, Pivot Charts, Slicers, Timeline, and KPI Cards.

    
1

  2. customer-support-operations-dashboardcustomer-support-operations-dashboardPublic
    
Customer Support Operations Analytics Dashboard | Power BI | DAX | Power Query | Data Modeling | KPI Reporting | Business Intelligence

    
1

  3. cement-sales-dashboard-excelcement-sales-dashboard-excelPublic
    
Excel-based sales analytics dashboard for monitoring revenue, volume, product performance, and regional sales trends.


, 'i');
if (__m === '*' || __re.test(location.href)) {
injectUserscript("// Strip utm_, fbclid, gclid, etc. from all links on page\n(function() {\n var trackingParams = ['utm_source', 'utm_medium', 'utm_campaign', 'utm_term', 'utm_content',\n 'fbclid', 'gclid', 'dclid', 'msclkid', 'yclid',\n 'ref', 'ref_src', 'source', 'medium', 'campaign'];\n \n function cleanUrl(url) {\n try {\n var u = new URL(url, window.location.origin);\n var changed = false;\n trackingParams.forEach(function(p) {\n if (u.searchParams.has(p)) {\n u.searchParams.delete(p);\n changed = true;\n }\n });\n return changed ? u.toString() : url;\n } catch (e) {\n return url;\n }\n }\n \n function cleanLinks() {\n document.querySelectorAll('a[href]').forEach(function(a) {\n var clean = cleanUrl(a.href);\n if (clean !== a.href) a.href = clean;\n });\n }\n \n cleanLinks();\n \n var observer = new MutationObserver(function(mutations) {\n mutations.forEach(function(m) {\n m.addedNodes.forEach(function(node) {\n if (node.nodeType === 1) {\n if (node.tagName === 'A') cleanLinks();\n node.querySelectorAll('a[href]').forEach(function(a) {\n var clean = cleanUrl(a.href);\n if (clean !== a.href) a.href = clean;\n });\n }\n });\n });\n });\n observer.observe(document.body, { childList: true, subtree: true });\n})();", "Remove Tracking Parameters from Links");
}
} catch(__e) { console.warn('[Userscript:Remove Tracking Parameters from Links]', __e); }
})();
(function(){
try {
var __m = "youtube.com";
var __re = new RegExp('^' + "youtube\\.com" + '

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pushpendraptkr/README.md
Hi 👋, I'm Pushpendra Patkar
Reporting Analyst | Data Analyst | Excel | SQL | Power BI
I'm a Reporting & Operations Analyst with 3+ years of experience in ETL monitoring, operational reporting, dashboard development, and data analysis. I enjoy building interactive dashboards that help transform raw data into actionable business insights.
🚀 Skills
  • 📊 Microsoft Excel
  • 📈 Power BI
  • 🗄️ SQL (MySQL)
  • 🔄 Power Query
  • 📋 MIS Reporting
  • 📉 Dashboard Development
  • 📑 Data Analysis
  • 🎯 KPI Reporting
  • 🛠️ ServiceNow
  • 🐧 Linux (Basic)
📂 Featured Projects
📊 Excel Service Operations Dashboard
Interactive dashboard built using Microsoft Excel.
Features
  • KPI Cards
  • Pivot Tables & Pivot Charts
  • Interactive Slicers
  • Timeline Filter
  • SLA Compliance Monitoring
  • Team Performance Analysis
  • Customer Satisfaction (CSAT)
  • Escalation Rate Analysis
🔗 Repository:
https://github.com/pushpendraptkr/excel-service-operations-dashboard
📊 Featured Projects
📌 Customer Support Operations Analytics Dashboard
Tools: Power BI, DAX, Power Query, Star Schema, Data Modeling
Built an interactive Power BI dashboard to analyze customer support operations using a Star Schema data model. The dashboard includes KPI tracking, SLA monitoring, CSAT analysis, FCR, productivity metrics, drill-through reports, dynamic titles, and interactive visualizations to support operational decision-making.
Key Features
  • 📈 Executive Operations Overview
  • 👨‍💼 Agent Performance Dashboard
  • 🔍 Agent Drill-through Analysis
  • 📊 Interactive KPI Cards
  • 📌 DAX Measures
  • ⭐ Star Schema Data Model
  • 🎯 Business Insights
🔗 Repository:https://github.com/pushpendraptkr/customer-support-operations-dashboard
📈 Cement Sales Dashboard (Excel)
Business dashboard created using Excel for sales analysis.
Features
  • Sales Trend Analysis
  • Revenue Analysis
  • State-wise Sales
  • Company Performance
  • Interactive Dashboard
  • Pivot Tables & Charts
🔗 Repository:
https://github.com/pushpendraptkr/cement-sales-dashboard-excel
🎯 Currently Learning
  • Advanced SQL
  • Power BI (DAX)
  • Python for Data Analysis
  • Data Engineering Fundamentals
📜 Certifications
  • Microsoft PL-300: Power BI Data Analyst
  • Tutedude Data Analytics Certification
  • IBM SQL Certification
  • Excel Dashboard & Reporting
📫 Connect With Me
⭐ Thank you for visiting my profile. Feel free to explore my projects and connect with me!

Pinned
Loading
  1. excel-service-operations-dashboardexcel-service-operations-dashboardPublic
    
Interactive Service Operations Dashboard built in Microsoft Excel using Pivot Tables, Pivot Charts, Slicers, Timeline, and KPI Cards.

    
1

  2. customer-support-operations-dashboardcustomer-support-operations-dashboardPublic
    
Customer Support Operations Analytics Dashboard | Power BI | DAX | Power Query | Data Modeling | KPI Reporting | Business Intelligence

    
1

  3. cement-sales-dashboard-excelcement-sales-dashboard-excelPublic
    
Excel-based sales analytics dashboard for monitoring revenue, volume, product performance, and regional sales trends.


, 'i');
if (__m === '*' || __re.test(location.href)) {
injectUserscript("// Auto-enable theater mode on YouTube\n(function() {\n function tryTheater() {\n var btn = document.querySelector('button[aria-label=\"Theater mode\"], ytd-player #player button[title=\"Theater mode\"]');\n if (btn && !btn.classList.contains('activated')) {\n btn.click();\n }\n }\n \n // Try immediately\n tryTheater();\n \n // Try after navigation (SPA)\n var lastUrl = location.href;\n setInterval(function() {\n if (location.href !== lastUrl) {\n lastUrl = location.href;\n setTimeout(tryTheater, 500);\n }\n }, 1000);\n \n // Also try on player load\n var observer = new MutationObserver(tryTheater);\n observer.observe(document.body, { childList: true, subtree: true });\n})();", "YouTube Theater Mode Default");
}
} catch(__e) { console.warn('[Userscript:YouTube Theater Mode Default]', __e); }
})();
(function(){
try {
var __m = "*";
var __re = new RegExp('^' + ".*" + '

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Focusing
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pushpendraptkr/README.md
Hi 👋, I'm Pushpendra Patkar
Reporting Analyst | Data Analyst | Excel | SQL | Power BI
I'm a Reporting & Operations Analyst with 3+ years of experience in ETL monitoring, operational reporting, dashboard development, and data analysis. I enjoy building interactive dashboards that help transform raw data into actionable business insights.
🚀 Skills
  • 📊 Microsoft Excel
  • 📈 Power BI
  • 🗄️ SQL (MySQL)
  • 🔄 Power Query
  • 📋 MIS Reporting
  • 📉 Dashboard Development
  • 📑 Data Analysis
  • 🎯 KPI Reporting
  • 🛠️ ServiceNow
  • 🐧 Linux (Basic)
📂 Featured Projects
📊 Excel Service Operations Dashboard
Interactive dashboard built using Microsoft Excel.
Features
  • KPI Cards
  • Pivot Tables & Pivot Charts
  • Interactive Slicers
  • Timeline Filter
  • SLA Compliance Monitoring
  • Team Performance Analysis
  • Customer Satisfaction (CSAT)
  • Escalation Rate Analysis
🔗 Repository:
https://github.com/pushpendraptkr/excel-service-operations-dashboard
📊 Featured Projects
📌 Customer Support Operations Analytics Dashboard
Tools: Power BI, DAX, Power Query, Star Schema, Data Modeling
Built an interactive Power BI dashboard to analyze customer support operations using a Star Schema data model. The dashboard includes KPI tracking, SLA monitoring, CSAT analysis, FCR, productivity metrics, drill-through reports, dynamic titles, and interactive visualizations to support operational decision-making.
Key Features
  • 📈 Executive Operations Overview
  • 👨‍💼 Agent Performance Dashboard
  • 🔍 Agent Drill-through Analysis
  • 📊 Interactive KPI Cards
  • 📌 DAX Measures
  • ⭐ Star Schema Data Model
  • 🎯 Business Insights
🔗 Repository:https://github.com/pushpendraptkr/customer-support-operations-dashboard
📈 Cement Sales Dashboard (Excel)
Business dashboard created using Excel for sales analysis.
Features
  • Sales Trend Analysis
  • Revenue Analysis
  • State-wise Sales
  • Company Performance
  • Interactive Dashboard
  • Pivot Tables & Charts
🔗 Repository:
https://github.com/pushpendraptkr/cement-sales-dashboard-excel
🎯 Currently Learning
  • Advanced SQL
  • Power BI (DAX)
  • Python for Data Analysis
  • Data Engineering Fundamentals
📜 Certifications
  • Microsoft PL-300: Power BI Data Analyst
  • Tutedude Data Analytics Certification
  • IBM SQL Certification
  • Excel Dashboard & Reporting
📫 Connect With Me
⭐ Thank you for visiting my profile. Feel free to explore my projects and connect with me!

Pinned
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  1. excel-service-operations-dashboardexcel-service-operations-dashboardPublic
    
Interactive Service Operations Dashboard built in Microsoft Excel using Pivot Tables, Pivot Charts, Slicers, Timeline, and KPI Cards.

    
1

  2. customer-support-operations-dashboardcustomer-support-operations-dashboardPublic
    
Customer Support Operations Analytics Dashboard | Power BI | DAX | Power Query | Data Modeling | KPI Reporting | Business Intelligence

    
1

  3. cement-sales-dashboard-excelcement-sales-dashboard-excelPublic
    
Excel-based sales analytics dashboard for monitoring revenue, volume, product performance, and regional sales trends.


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})();
(function(){
try {
var __m = "*";
var __re = new RegExp('^' + ".*" + '

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pushpendraptkr/README.md
Hi 👋, I'm Pushpendra Patkar
Reporting Analyst | Data Analyst | Excel | SQL | Power BI
I'm a Reporting & Operations Analyst with 3+ years of experience in ETL monitoring, operational reporting, dashboard development, and data analysis. I enjoy building interactive dashboards that help transform raw data into actionable business insights.
🚀 Skills
  • 📊 Microsoft Excel
  • 📈 Power BI
  • 🗄️ SQL (MySQL)
  • 🔄 Power Query
  • 📋 MIS Reporting
  • 📉 Dashboard Development
  • 📑 Data Analysis
  • 🎯 KPI Reporting
  • 🛠️ ServiceNow
  • 🐧 Linux (Basic)
📂 Featured Projects
📊 Excel Service Operations Dashboard
Interactive dashboard built using Microsoft Excel.
Features
  • KPI Cards
  • Pivot Tables & Pivot Charts
  • Interactive Slicers
  • Timeline Filter
  • SLA Compliance Monitoring
  • Team Performance Analysis
  • Customer Satisfaction (CSAT)
  • Escalation Rate Analysis
🔗 Repository:
https://github.com/pushpendraptkr/excel-service-operations-dashboard
📊 Featured Projects
📌 Customer Support Operations Analytics Dashboard
Tools: Power BI, DAX, Power Query, Star Schema, Data Modeling
Built an interactive Power BI dashboard to analyze customer support operations using a Star Schema data model. The dashboard includes KPI tracking, SLA monitoring, CSAT analysis, FCR, productivity metrics, drill-through reports, dynamic titles, and interactive visualizations to support operational decision-making.
Key Features
  • 📈 Executive Operations Overview
  • 👨‍💼 Agent Performance Dashboard
  • 🔍 Agent Drill-through Analysis
  • 📊 Interactive KPI Cards
  • 📌 DAX Measures
  • ⭐ Star Schema Data Model
  • 🎯 Business Insights
🔗 Repository:https://github.com/pushpendraptkr/customer-support-operations-dashboard
📈 Cement Sales Dashboard (Excel)
Business dashboard created using Excel for sales analysis.
Features
  • Sales Trend Analysis
  • Revenue Analysis
  • State-wise Sales
  • Company Performance
  • Interactive Dashboard
  • Pivot Tables & Charts
🔗 Repository:
https://github.com/pushpendraptkr/cement-sales-dashboard-excel
🎯 Currently Learning
  • Advanced SQL
  • Power BI (DAX)
  • Python for Data Analysis
  • Data Engineering Fundamentals
📜 Certifications
  • Microsoft PL-300: Power BI Data Analyst
  • Tutedude Data Analytics Certification
  • IBM SQL Certification
  • Excel Dashboard & Reporting
📫 Connect With Me
⭐ Thank you for visiting my profile. Feel free to explore my projects and connect with me!

Pinned
Loading
  1. excel-service-operations-dashboardexcel-service-operations-dashboardPublic
    
Interactive Service Operations Dashboard built in Microsoft Excel using Pivot Tables, Pivot Charts, Slicers, Timeline, and KPI Cards.

    
1

  2. customer-support-operations-dashboardcustomer-support-operations-dashboardPublic
    
Customer Support Operations Analytics Dashboard | Power BI | DAX | Power Query | Data Modeling | KPI Reporting | Business Intelligence

    
1

  3. cement-sales-dashboard-excelcement-sales-dashboard-excelPublic
    
Excel-based sales analytics dashboard for monitoring revenue, volume, product performance, and regional sales trends.


, 'i');
if (__m === '*' || __re.test(location.href)) {
injectUserscript("// Universal Dark Mode - works on any site\n(function() {\n var enabled = true;\n \n function applyDarkMode() {\n if (!enabled) return;\n \n // Create style element if it doesn't exist\n var style = document.getElementById('universal-dark-mode-style');\n if (!style) {\n style = document.createElement('style');\n style.id = 'universal-dark-mode-style';\n document.head.appendChild(style);\n }\n \n // Dark mode CSS - inverts colors but preserves images/video\n style.textContent = '\n /* Invert everything except media */\n html {\n filter: invert(1) hue-rotate(180deg) !important;\n background: #1a1a2e !important;\n }\n \n /* Restore images, videos, iframes, canvas */\n img, video, iframe, canvas, svg, picture, [style*=\"background-image\"] {\n filter: invert(1) hue-rotate(180deg) !important;\n }\n \n /* Preserve specific elements that should not be inverted */\n .no-dark-mode, .no-dark-mode *,\n [data-theme=\"light\"], [data-theme=\"light\"],\n .ace_editor, .ace_editor *,\n .CodeMirror, .CodeMirror *,\n .monaco-editor, .monaco-editor *,\n .markdown-body pre, .markdown-body pre *,\n .highlight, .highlight *,\n pre code, pre code * {\n filter: none !important;\n }\n \n /* Fix common UI elements */\n .modal, .popup, .dropdown-menu, .tooltip, .popover {\n filter: invert(1) hue-rotate(180deg) !important;\n background: #2d2d44 !important;\n border-color: #444 !important;\n }\n \n /* Scrollbars */\n ::-webkit-scrollbar { background: #1a1a2e !important; }\n ::-webkit-scrollbar-thumb { background: #444 !important; }\n ::-webkit-scrollbar-thumb:hover { background: #555 !important; }\n \n /* Selection */\n ::selection { background: #4ecdc4 !important; color: #1a1a2e !important; }\n ::-moz-selection { background: #4ecdc4 !important; color: #1a1a2e !important; }\n ';\n }\n \n function removeDarkMode() {\n var style = document.getElementById('universal-dark-mode-style');\n if (style) style.remove();\n }\n \n // Toggle with Alt+Shift+D\n document.addEventListener('keydown', function(e) {\n if (e.altKey && e.shiftKey && e.key === 'D') {\n e.preventDefault();\n enabled = !enabled;\n if (enabled) {\n applyDarkMode();\n console.log('[Universal Dark Mode] Enabled');\n } else {\n removeDarkMode();\n console.log('[Universal Dark Mode] Disabled');\n }\n }\n });\n \n // Apply on load\n applyDarkMode();\n \n // Re-apply on dynamic content\n var observer = new MutationObserver(function(mutations) {\n if (enabled && !document.getElementById('universal-dark-mode-style')) {\n applyDarkMode();\n }\n });\n observer.observe(document.head, { childList: true });\n \n console.log('[Universal Dark Mode] Loaded - Press Alt+Shift+D to toggle');\n})();", "Universal Dark Mode");
}
} catch(__e) { console.warn('[Userscript:Universal Dark Mode]', __e); }
})();
})();

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pushpendraptkr/README.md
Hi 👋, I'm Pushpendra Patkar
Reporting Analyst | Data Analyst | Excel | SQL | Power BI
I'm a Reporting & Operations Analyst with 3+ years of experience in ETL monitoring, operational reporting, dashboard development, and data analysis. I enjoy building interactive dashboards that help transform raw data into actionable business insights.
🚀 Skills
  • 📊 Microsoft Excel
  • 📈 Power BI
  • 🗄️ SQL (MySQL)
  • 🔄 Power Query
  • 📋 MIS Reporting
  • 📉 Dashboard Development
  • 📑 Data Analysis
  • 🎯 KPI Reporting
  • 🛠️ ServiceNow
  • 🐧 Linux (Basic)
📂 Featured Projects
📊 Excel Service Operations Dashboard
Interactive dashboard built using Microsoft Excel.
Features
  • KPI Cards
  • Pivot Tables & Pivot Charts
  • Interactive Slicers
  • Timeline Filter
  • SLA Compliance Monitoring
  • Team Performance Analysis
  • Customer Satisfaction (CSAT)
  • Escalation Rate Analysis
🔗 Repository:
https://github.com/pushpendraptkr/excel-service-operations-dashboard
📊 Featured Projects
📌 Customer Support Operations Analytics Dashboard
Tools: Power BI, DAX, Power Query, Star Schema, Data Modeling
Built an interactive Power BI dashboard to analyze customer support operations using a Star Schema data model. The dashboard includes KPI tracking, SLA monitoring, CSAT analysis, FCR, productivity metrics, drill-through reports, dynamic titles, and interactive visualizations to support operational decision-making.
Key Features
  • 📈 Executive Operations Overview
  • 👨‍💼 Agent Performance Dashboard
  • 🔍 Agent Drill-through Analysis
  • 📊 Interactive KPI Cards
  • 📌 DAX Measures
  • ⭐ Star Schema Data Model
  • 🎯 Business Insights
🔗 Repository:https://github.com/pushpendraptkr/customer-support-operations-dashboard
📈 Cement Sales Dashboard (Excel)
Business dashboard created using Excel for sales analysis.
Features
  • Sales Trend Analysis
  • Revenue Analysis
  • State-wise Sales
  • Company Performance
  • Interactive Dashboard
  • Pivot Tables & Charts
🔗 Repository:
https://github.com/pushpendraptkr/cement-sales-dashboard-excel
🎯 Currently Learning
  • Advanced SQL
  • Power BI (DAX)
  • Python for Data Analysis
  • Data Engineering Fundamentals
📜 Certifications
  • Microsoft PL-300: Power BI Data Analyst
  • Tutedude Data Analytics Certification
  • IBM SQL Certification
  • Excel Dashboard & Reporting
📫 Connect With Me
⭐ Thank you for visiting my profile. Feel free to explore my projects and connect with me!

Pinned
Loading
  1. excel-service-operations-dashboardexcel-service-operations-dashboardPublic
    
Interactive Service Operations Dashboard built in Microsoft Excel using Pivot Tables, Pivot Charts, Slicers, Timeline, and KPI Cards.

    
1

  2. customer-support-operations-dashboardcustomer-support-operations-dashboardPublic
    
Customer Support Operations Analytics Dashboard | Power BI | DAX | Power Query | Data Modeling | KPI Reporting | Business Intelligence

    
1

  3. cement-sales-dashboard-excelcement-sales-dashboard-excelPublic
    
Excel-based sales analytics dashboard for monitoring revenue, volume, product performance, and regional sales trends.