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Getting Support
Peter-Paul de Wolf edited this page May 15, 2020
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39 revisions
Your issue may already have been solved. Here are a few things you can do to make sure your issue is unique.
- Search to see if the issue has already been reported. You can add additional information to an existing report that may help to resolve the issue.
- Make sure you are using the latest version of our software as your issue may already have been resolved in a later update.
When reporting an issue, please provide the following information to get the issue resolved as quickly as possible:
- Name of SDC tool used
- Version of SDC tool used
- Other software installed
Please label your issue, using one of the following labels:
| Label name | Description | 🔎 sdcTools |
|---|---|---|
mu-Argus | mu-Argus related | search |
sdcMicro | sdcMicro related | search |
sdcMicroGUI | sdcMicroGUI related | search |
tau-Argus | tau-Argus related | search |
sdcTable | sdcTable related | search |
You can add one or more of the following labels for further specification:
| Label name | Description | 🔎 sdcTools |
|---|---|---|
enhancement | Feature requests (wish list) | search |
bug | Confirmed bugs or reports that are very likely to be bugs | search |
blocks-production | Bug that prevents production of statistics | search |
feature | Questions and remarks on the working of existing tool functionalities and tool features | search |
question | Questions more than bug reports or feature requests (e.g. how do I do X) | search |
Workaround | A workaround is known and given | search |
It is recommended to insert screenshots or (small) data files to clarify your issues. This can be done by dragging your picture file or data file and drop it at the right position in the text window.
The sdcTools core team might add one or more of the following labels:
| Label name | Description | 🔎 sdcTools |
|---|---|---|
duplicate | Issues which are duplicates of other issues, i.e. they have been reported before | search |
help-wanted | The sdcTools core team would appreciate help from the community in resolving these issues | search |
invalid | Issues which aren't valid (e.g. user errors) | search |
wontfix | The sdcTools core team has decided not to fix these issues for now, either because they're working as intended or for some other reason | search |
low-priority | The sdcTools core team considers the issues of lower priority than other reported issues | search |
medium-priority | The sdcTools core team considers the issues of medium importance compared to other reported issues | search |
high-priority | The sdcTools core team considers the issues of higher priority than other reported issues | search |
needs-discussion | These issues need discussion among members of the sdcTools core team before they can be fixed | search |