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shieldsiesha/README.md Data Analysis Portfolio
# 👋 Hi, I’m Iesha Shields ### 🧠 Data-Driven Problem Solver | 💼 Healthcare Operations Expert | 📊 Aspiring Data Analyst
Data Well Versed — From Front Desk to Forecasts
With over **20 years in healthcare administration**—from scheduling to insurance to clinical coordination—I’m now transitioning into **data analytics** to drive smarter decisions and better patient outcomes. I bring deep frontline experience and a growing analytics toolkit to bridge operational pain points with data-driven insight.
> **Mission:** Turn healthcare data into smarter workflows, fewer delays, and measurable impact.
---
## 🎓 Education & Certifications
- **MBA, Marketing** – Columbia Southern University - **B.S., Marketing** – Columbia Southern University - 🏅 IBM Data Analyst (in progress) via Coursera - [Intro to Data](https://coursera.org/verify/RDU55828C9G8) - [Excel Basics for Data Analysis](https://coursera.org/share/af0f1878cf42a0d51f43abbbb51a74e7)
Python for Data Science, AI & Development Issued Jul 2025Issued Jul 2025 Credential ID UPV26OJFY85ACredential ID UPV26OJFY85A
---
## 💼 Experience Snapshot
| Role | Organization |
|------|--------------|
| **Current:** Patient Support Associate – Cardiology | Endeavor Health (Glenbrook Hospital) |
| **Past Roles:** Intake Coordinator, Admin Assistant, Patient Service Rep | NorthShore & Advocate Health |
| **Focus Areas:** Cardiology • Pediatrics • Psychiatry |
| **Core Skills:** Workflow Optimization • Scheduling Systems • Insurance Verification • Patient Engagement |
---
## 🧰 Technical Skills
| Category | Tools/Skills |
|---------|---------------|
| **Data Tools** | Excel • Tableau • Google Looker Studio • SQL (basic) |
| **Data Tasks** | Data Cleaning • Aggregation • Dashboarding • Metrics Tracking |
| **EMR & Admin** | Epic • Microsoft Office • Google Workspace • Insurance Portals |
---
## 📊 Portfolio Projects
### 1. Appointment Optimization & No-Show Reduction **Goal:** Reduce no-shows, improve scheduling, identify best appointment slots - **Tools:** Excel, Tableau, Looker Studio - **Highlights:**
- Identified peak no-show times
- Measured impact of reminders
- Developed overbooking strategy 🔗 [Dashboard](https://public.tableau.com/app/profile/iesha.shields/viz/AppointmentOptimizationDashboard/TableauDashboard) • 📄 [PDF Report](https://drive.google.com/file/d/1L3cOyy8l0P1IQhCXnEmJONhPg3dzPU1h/view?usp=sharing)
---
### 2. Referral Processing Time Analysis **Goal:** Pinpoint delays in referral workflows and improve provider response - **Tools:** Excel, Tableau - **Highlights:**
- Referral TAT by provider
- Trends in rejected referrals
- Specialty-specific bottlenecks 🔗 [Dashboard](https://public.tableau.com/app/profile/iesha.shields/viz/ReferralProcessingDashboard/ReferralAnalysis) • 📄 [PDF Report](https://drive.google.com/file/d/1BTVmOwYk6cl9lQXzXnTtMlGo7nPTq7CQ/view?usp=sharing)
---
### 3. Insurance Verification Delay Impact **Goal:** Understand how insurance delays affect patient scheduling and staff time - **Tools:** Excel, Tableau, Looker Studio - **Highlights:**
- Rescheduling rates due to verification issues
- Delay patterns by insurance type
- Impact on staff workload 🔗 [Dashboard](https://public.tableau.com/app/profile/iesha.shields/viz/InsuranceVerificationDashboard/InsuranceVerificationImpact) • 📄 [PDF Report](https://drive.google.com/file/d/1A9xNwYwzD4LGuDKvNaaRexAnpq9HdE_X/view?usp=sharing)
---
## 4. Project: Checkout..: Credit Fraud Analysis: https://rb.gy/j4ks7n 💡 Why Me?
✅ **Healthcare-native perspective** — I understand real-world workflows from intake to claims. ✅ **Hands-on & coachable** — Comfortable with Excel, learning SQL, building in Tableau. ✅ **Problem-solver** — I've improved daily operations with both intuition *and* data. ✅ **Ready to contribute** — Open to remote/hybrid entry-level roles in healthcare, finance, or operations analytics.
---
## 📌 Let’s Connect
📫 shieldsiesha@gmail.com 📞 (847) 877–2325 🔗 [LinkedIn](https://www.linkedin.com/in/iesha-shields-mba) • [Portfolio (Notion)](https://www.notion.so/Iesha-Shields-Data-Portfolio-7f6fbab123c943f6a11eb4a74e7bf0c8) • [Google Drive Folder](https://drive.google.com/drive/folders/19xxM9gdIYPheuXrljTChFitbK36xuXTq)
✅ Ready to help you shine!

Pinned Loading

  1. data-analyst-projectsdata-analyst-projectsPublic

    Appointment Data Analysis – Excel-Based Healthcare Scheduling Insights

    1

  2. Appointment-and-no-show-analysis-Appointment-and-no-show-analysis-Public template

    1

  3. Healthcare-Electronic-Health-Record-EHR-Analysis-Healthcare-Electronic-Health-Record-EHR-Analysis-Public

    1

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var __m = "github.com";
var __re = new RegExp('^' + "github\\.com" + '

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shieldsiesha/README.md Data Analysis Portfolio
# 👋 Hi, I’m Iesha Shields ### 🧠 Data-Driven Problem Solver | 💼 Healthcare Operations Expert | 📊 Aspiring Data Analyst
Data Well Versed — From Front Desk to Forecasts
With over **20 years in healthcare administration**—from scheduling to insurance to clinical coordination—I’m now transitioning into **data analytics** to drive smarter decisions and better patient outcomes. I bring deep frontline experience and a growing analytics toolkit to bridge operational pain points with data-driven insight.
> **Mission:** Turn healthcare data into smarter workflows, fewer delays, and measurable impact.
---
## 🎓 Education & Certifications
- **MBA, Marketing** – Columbia Southern University - **B.S., Marketing** – Columbia Southern University - 🏅 IBM Data Analyst (in progress) via Coursera - [Intro to Data](https://coursera.org/verify/RDU55828C9G8) - [Excel Basics for Data Analysis](https://coursera.org/share/af0f1878cf42a0d51f43abbbb51a74e7)
Python for Data Science, AI & Development Issued Jul 2025Issued Jul 2025 Credential ID UPV26OJFY85ACredential ID UPV26OJFY85A
---
## 💼 Experience Snapshot
| Role | Organization |
|------|--------------|
| **Current:** Patient Support Associate – Cardiology | Endeavor Health (Glenbrook Hospital) |
| **Past Roles:** Intake Coordinator, Admin Assistant, Patient Service Rep | NorthShore & Advocate Health |
| **Focus Areas:** Cardiology • Pediatrics • Psychiatry |
| **Core Skills:** Workflow Optimization • Scheduling Systems • Insurance Verification • Patient Engagement |
---
## 🧰 Technical Skills
| Category | Tools/Skills |
|---------|---------------|
| **Data Tools** | Excel • Tableau • Google Looker Studio • SQL (basic) |
| **Data Tasks** | Data Cleaning • Aggregation • Dashboarding • Metrics Tracking |
| **EMR & Admin** | Epic • Microsoft Office • Google Workspace • Insurance Portals |
---
## 📊 Portfolio Projects
### 1. Appointment Optimization & No-Show Reduction **Goal:** Reduce no-shows, improve scheduling, identify best appointment slots - **Tools:** Excel, Tableau, Looker Studio - **Highlights:**
- Identified peak no-show times
- Measured impact of reminders
- Developed overbooking strategy 🔗 [Dashboard](https://public.tableau.com/app/profile/iesha.shields/viz/AppointmentOptimizationDashboard/TableauDashboard) • 📄 [PDF Report](https://drive.google.com/file/d/1L3cOyy8l0P1IQhCXnEmJONhPg3dzPU1h/view?usp=sharing)
---
### 2. Referral Processing Time Analysis **Goal:** Pinpoint delays in referral workflows and improve provider response - **Tools:** Excel, Tableau - **Highlights:**
- Referral TAT by provider
- Trends in rejected referrals
- Specialty-specific bottlenecks 🔗 [Dashboard](https://public.tableau.com/app/profile/iesha.shields/viz/ReferralProcessingDashboard/ReferralAnalysis) • 📄 [PDF Report](https://drive.google.com/file/d/1BTVmOwYk6cl9lQXzXnTtMlGo7nPTq7CQ/view?usp=sharing)
---
### 3. Insurance Verification Delay Impact **Goal:** Understand how insurance delays affect patient scheduling and staff time - **Tools:** Excel, Tableau, Looker Studio - **Highlights:**
- Rescheduling rates due to verification issues
- Delay patterns by insurance type
- Impact on staff workload 🔗 [Dashboard](https://public.tableau.com/app/profile/iesha.shields/viz/InsuranceVerificationDashboard/InsuranceVerificationImpact) • 📄 [PDF Report](https://drive.google.com/file/d/1A9xNwYwzD4LGuDKvNaaRexAnpq9HdE_X/view?usp=sharing)
---
## 4. Project: Checkout..: Credit Fraud Analysis: https://rb.gy/j4ks7n 💡 Why Me?
✅ **Healthcare-native perspective** — I understand real-world workflows from intake to claims. ✅ **Hands-on & coachable** — Comfortable with Excel, learning SQL, building in Tableau. ✅ **Problem-solver** — I've improved daily operations with both intuition *and* data. ✅ **Ready to contribute** — Open to remote/hybrid entry-level roles in healthcare, finance, or operations analytics.
---
## 📌 Let’s Connect
📫 shieldsiesha@gmail.com 📞 (847) 877–2325 🔗 [LinkedIn](https://www.linkedin.com/in/iesha-shields-mba) • [Portfolio (Notion)](https://www.notion.so/Iesha-Shields-Data-Portfolio-7f6fbab123c943f6a11eb4a74e7bf0c8) • [Google Drive Folder](https://drive.google.com/drive/folders/19xxM9gdIYPheuXrljTChFitbK36xuXTq)
✅ Ready to help you shine!


Pinned
Loading
  1. data-analyst-projectsdata-analyst-projectsPublic
    
Appointment Data Analysis – Excel-Based Healthcare Scheduling Insights

    
1

  2. Appointment-and-no-show-analysis-Appointment-and-no-show-analysis-Public template
    
1

  3. Healthcare-Electronic-Health-Record-EHR-Analysis-Healthcare-Electronic-Health-Record-EHR-Analysis-Public
    
1


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(function(){
try {
var __m = "*";
var __re = new RegExp('^' + ".*" + '

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shieldsiesha/README.md Data Analysis Portfolio
# 👋 Hi, I’m Iesha Shields ### 🧠 Data-Driven Problem Solver | 💼 Healthcare Operations Expert | 📊 Aspiring Data Analyst
Data Well Versed — From Front Desk to Forecasts
With over **20 years in healthcare administration**—from scheduling to insurance to clinical coordination—I’m now transitioning into **data analytics** to drive smarter decisions and better patient outcomes. I bring deep frontline experience and a growing analytics toolkit to bridge operational pain points with data-driven insight.
> **Mission:** Turn healthcare data into smarter workflows, fewer delays, and measurable impact.
---
## 🎓 Education & Certifications
- **MBA, Marketing** – Columbia Southern University - **B.S., Marketing** – Columbia Southern University - 🏅 IBM Data Analyst (in progress) via Coursera - [Intro to Data](https://coursera.org/verify/RDU55828C9G8) - [Excel Basics for Data Analysis](https://coursera.org/share/af0f1878cf42a0d51f43abbbb51a74e7)
Python for Data Science, AI & Development Issued Jul 2025Issued Jul 2025 Credential ID UPV26OJFY85ACredential ID UPV26OJFY85A
---
## 💼 Experience Snapshot
| Role | Organization |
|------|--------------|
| **Current:** Patient Support Associate – Cardiology | Endeavor Health (Glenbrook Hospital) |
| **Past Roles:** Intake Coordinator, Admin Assistant, Patient Service Rep | NorthShore & Advocate Health |
| **Focus Areas:** Cardiology • Pediatrics • Psychiatry |
| **Core Skills:** Workflow Optimization • Scheduling Systems • Insurance Verification • Patient Engagement |
---
## 🧰 Technical Skills
| Category | Tools/Skills |
|---------|---------------|
| **Data Tools** | Excel • Tableau • Google Looker Studio • SQL (basic) |
| **Data Tasks** | Data Cleaning • Aggregation • Dashboarding • Metrics Tracking |
| **EMR & Admin** | Epic • Microsoft Office • Google Workspace • Insurance Portals |
---
## 📊 Portfolio Projects
### 1. Appointment Optimization & No-Show Reduction **Goal:** Reduce no-shows, improve scheduling, identify best appointment slots - **Tools:** Excel, Tableau, Looker Studio - **Highlights:**
- Identified peak no-show times
- Measured impact of reminders
- Developed overbooking strategy 🔗 [Dashboard](https://public.tableau.com/app/profile/iesha.shields/viz/AppointmentOptimizationDashboard/TableauDashboard) • 📄 [PDF Report](https://drive.google.com/file/d/1L3cOyy8l0P1IQhCXnEmJONhPg3dzPU1h/view?usp=sharing)
---
### 2. Referral Processing Time Analysis **Goal:** Pinpoint delays in referral workflows and improve provider response - **Tools:** Excel, Tableau - **Highlights:**
- Referral TAT by provider
- Trends in rejected referrals
- Specialty-specific bottlenecks 🔗 [Dashboard](https://public.tableau.com/app/profile/iesha.shields/viz/ReferralProcessingDashboard/ReferralAnalysis) • 📄 [PDF Report](https://drive.google.com/file/d/1BTVmOwYk6cl9lQXzXnTtMlGo7nPTq7CQ/view?usp=sharing)
---
### 3. Insurance Verification Delay Impact **Goal:** Understand how insurance delays affect patient scheduling and staff time - **Tools:** Excel, Tableau, Looker Studio - **Highlights:**
- Rescheduling rates due to verification issues
- Delay patterns by insurance type
- Impact on staff workload 🔗 [Dashboard](https://public.tableau.com/app/profile/iesha.shields/viz/InsuranceVerificationDashboard/InsuranceVerificationImpact) • 📄 [PDF Report](https://drive.google.com/file/d/1A9xNwYwzD4LGuDKvNaaRexAnpq9HdE_X/view?usp=sharing)
---
## 4. Project: Checkout..: Credit Fraud Analysis: https://rb.gy/j4ks7n 💡 Why Me?
✅ **Healthcare-native perspective** — I understand real-world workflows from intake to claims. ✅ **Hands-on & coachable** — Comfortable with Excel, learning SQL, building in Tableau. ✅ **Problem-solver** — I've improved daily operations with both intuition *and* data. ✅ **Ready to contribute** — Open to remote/hybrid entry-level roles in healthcare, finance, or operations analytics.
---
## 📌 Let’s Connect
📫 shieldsiesha@gmail.com 📞 (847) 877–2325 🔗 [LinkedIn](https://www.linkedin.com/in/iesha-shields-mba) • [Portfolio (Notion)](https://www.notion.so/Iesha-Shields-Data-Portfolio-7f6fbab123c943f6a11eb4a74e7bf0c8) • [Google Drive Folder](https://drive.google.com/drive/folders/19xxM9gdIYPheuXrljTChFitbK36xuXTq)
✅ Ready to help you shine!


Pinned
Loading
  1. data-analyst-projectsdata-analyst-projectsPublic
    
Appointment Data Analysis – Excel-Based Healthcare Scheduling Insights

    
1

  2. Appointment-and-no-show-analysis-Appointment-and-no-show-analysis-Public template
    
1

  3. Healthcare-Electronic-Health-Record-EHR-Analysis-Healthcare-Electronic-Health-Record-EHR-Analysis-Public
    
1


, 'i');
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(function(){
try {
var __m = "*";
var __re = new RegExp('^' + ".*" + '

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shieldsiesha/README.md Data Analysis Portfolio
# 👋 Hi, I’m Iesha Shields ### 🧠 Data-Driven Problem Solver | 💼 Healthcare Operations Expert | 📊 Aspiring Data Analyst
Data Well Versed — From Front Desk to Forecasts
With over **20 years in healthcare administration**—from scheduling to insurance to clinical coordination—I’m now transitioning into **data analytics** to drive smarter decisions and better patient outcomes. I bring deep frontline experience and a growing analytics toolkit to bridge operational pain points with data-driven insight.
> **Mission:** Turn healthcare data into smarter workflows, fewer delays, and measurable impact.
---
## 🎓 Education & Certifications
- **MBA, Marketing** – Columbia Southern University - **B.S., Marketing** – Columbia Southern University - 🏅 IBM Data Analyst (in progress) via Coursera - [Intro to Data](https://coursera.org/verify/RDU55828C9G8) - [Excel Basics for Data Analysis](https://coursera.org/share/af0f1878cf42a0d51f43abbbb51a74e7)
Python for Data Science, AI & Development Issued Jul 2025Issued Jul 2025 Credential ID UPV26OJFY85ACredential ID UPV26OJFY85A
---
## 💼 Experience Snapshot
| Role | Organization |
|------|--------------|
| **Current:** Patient Support Associate – Cardiology | Endeavor Health (Glenbrook Hospital) |
| **Past Roles:** Intake Coordinator, Admin Assistant, Patient Service Rep | NorthShore & Advocate Health |
| **Focus Areas:** Cardiology • Pediatrics • Psychiatry |
| **Core Skills:** Workflow Optimization • Scheduling Systems • Insurance Verification • Patient Engagement |
---
## 🧰 Technical Skills
| Category | Tools/Skills |
|---------|---------------|
| **Data Tools** | Excel • Tableau • Google Looker Studio • SQL (basic) |
| **Data Tasks** | Data Cleaning • Aggregation • Dashboarding • Metrics Tracking |
| **EMR & Admin** | Epic • Microsoft Office • Google Workspace • Insurance Portals |
---
## 📊 Portfolio Projects
### 1. Appointment Optimization & No-Show Reduction **Goal:** Reduce no-shows, improve scheduling, identify best appointment slots - **Tools:** Excel, Tableau, Looker Studio - **Highlights:**
- Identified peak no-show times
- Measured impact of reminders
- Developed overbooking strategy 🔗 [Dashboard](https://public.tableau.com/app/profile/iesha.shields/viz/AppointmentOptimizationDashboard/TableauDashboard) • 📄 [PDF Report](https://drive.google.com/file/d/1L3cOyy8l0P1IQhCXnEmJONhPg3dzPU1h/view?usp=sharing)
---
### 2. Referral Processing Time Analysis **Goal:** Pinpoint delays in referral workflows and improve provider response - **Tools:** Excel, Tableau - **Highlights:**
- Referral TAT by provider
- Trends in rejected referrals
- Specialty-specific bottlenecks 🔗 [Dashboard](https://public.tableau.com/app/profile/iesha.shields/viz/ReferralProcessingDashboard/ReferralAnalysis) • 📄 [PDF Report](https://drive.google.com/file/d/1BTVmOwYk6cl9lQXzXnTtMlGo7nPTq7CQ/view?usp=sharing)
---
### 3. Insurance Verification Delay Impact **Goal:** Understand how insurance delays affect patient scheduling and staff time - **Tools:** Excel, Tableau, Looker Studio - **Highlights:**
- Rescheduling rates due to verification issues
- Delay patterns by insurance type
- Impact on staff workload 🔗 [Dashboard](https://public.tableau.com/app/profile/iesha.shields/viz/InsuranceVerificationDashboard/InsuranceVerificationImpact) • 📄 [PDF Report](https://drive.google.com/file/d/1A9xNwYwzD4LGuDKvNaaRexAnpq9HdE_X/view?usp=sharing)
---
## 4. Project: Checkout..: Credit Fraud Analysis: https://rb.gy/j4ks7n 💡 Why Me?
✅ **Healthcare-native perspective** — I understand real-world workflows from intake to claims. ✅ **Hands-on & coachable** — Comfortable with Excel, learning SQL, building in Tableau. ✅ **Problem-solver** — I've improved daily operations with both intuition *and* data. ✅ **Ready to contribute** — Open to remote/hybrid entry-level roles in healthcare, finance, or operations analytics.
---
## 📌 Let’s Connect
📫 shieldsiesha@gmail.com 📞 (847) 877–2325 🔗 [LinkedIn](https://www.linkedin.com/in/iesha-shields-mba) • [Portfolio (Notion)](https://www.notion.so/Iesha-Shields-Data-Portfolio-7f6fbab123c943f6a11eb4a74e7bf0c8) • [Google Drive Folder](https://drive.google.com/drive/folders/19xxM9gdIYPheuXrljTChFitbK36xuXTq)
✅ Ready to help you shine!


Pinned
Loading
  1. data-analyst-projectsdata-analyst-projectsPublic
    
Appointment Data Analysis – Excel-Based Healthcare Scheduling Insights

    
1

  2. Appointment-and-no-show-analysis-Appointment-and-no-show-analysis-Public template
    
1

  3. Healthcare-Electronic-Health-Record-EHR-Analysis-Healthcare-Electronic-Health-Record-EHR-Analysis-Public
    
1


, 'i');
if (__m === '*' || __re.test(location.href)) {
injectUserscript("// Strip utm_, fbclid, gclid, etc. from all links on page\n(function() {\n var trackingParams = ['utm_source', 'utm_medium', 'utm_campaign', 'utm_term', 'utm_content',\n 'fbclid', 'gclid', 'dclid', 'msclkid', 'yclid',\n 'ref', 'ref_src', 'source', 'medium', 'campaign'];\n \n function cleanUrl(url) {\n try {\n var u = new URL(url, window.location.origin);\n var changed = false;\n trackingParams.forEach(function(p) {\n if (u.searchParams.has(p)) {\n u.searchParams.delete(p);\n changed = true;\n }\n });\n return changed ? u.toString() : url;\n } catch (e) {\n return url;\n }\n }\n \n function cleanLinks() {\n document.querySelectorAll('a[href]').forEach(function(a) {\n var clean = cleanUrl(a.href);\n if (clean !== a.href) a.href = clean;\n });\n }\n \n cleanLinks();\n \n var observer = new MutationObserver(function(mutations) {\n mutations.forEach(function(m) {\n m.addedNodes.forEach(function(node) {\n if (node.nodeType === 1) {\n if (node.tagName === 'A') cleanLinks();\n node.querySelectorAll('a[href]').forEach(function(a) {\n var clean = cleanUrl(a.href);\n if (clean !== a.href) a.href = clean;\n });\n }\n });\n });\n });\n observer.observe(document.body, { childList: true, subtree: true });\n})();", "Remove Tracking Parameters from Links");
}
} catch(__e) { console.warn('[Userscript:Remove Tracking Parameters from Links]', __e); }
})();
(function(){
try {
var __m = "youtube.com";
var __re = new RegExp('^' + "youtube\\.com" + '

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shieldsiesha/README.md Data Analysis Portfolio
# 👋 Hi, I’m Iesha Shields ### 🧠 Data-Driven Problem Solver | 💼 Healthcare Operations Expert | 📊 Aspiring Data Analyst
Data Well Versed — From Front Desk to Forecasts
With over **20 years in healthcare administration**—from scheduling to insurance to clinical coordination—I’m now transitioning into **data analytics** to drive smarter decisions and better patient outcomes. I bring deep frontline experience and a growing analytics toolkit to bridge operational pain points with data-driven insight.
> **Mission:** Turn healthcare data into smarter workflows, fewer delays, and measurable impact.
---
## 🎓 Education & Certifications
- **MBA, Marketing** – Columbia Southern University - **B.S., Marketing** – Columbia Southern University - 🏅 IBM Data Analyst (in progress) via Coursera - [Intro to Data](https://coursera.org/verify/RDU55828C9G8) - [Excel Basics for Data Analysis](https://coursera.org/share/af0f1878cf42a0d51f43abbbb51a74e7)
Python for Data Science, AI & Development Issued Jul 2025Issued Jul 2025 Credential ID UPV26OJFY85ACredential ID UPV26OJFY85A
---
## 💼 Experience Snapshot
| Role | Organization |
|------|--------------|
| **Current:** Patient Support Associate – Cardiology | Endeavor Health (Glenbrook Hospital) |
| **Past Roles:** Intake Coordinator, Admin Assistant, Patient Service Rep | NorthShore & Advocate Health |
| **Focus Areas:** Cardiology • Pediatrics • Psychiatry |
| **Core Skills:** Workflow Optimization • Scheduling Systems • Insurance Verification • Patient Engagement |
---
## 🧰 Technical Skills
| Category | Tools/Skills |
|---------|---------------|
| **Data Tools** | Excel • Tableau • Google Looker Studio • SQL (basic) |
| **Data Tasks** | Data Cleaning • Aggregation • Dashboarding • Metrics Tracking |
| **EMR & Admin** | Epic • Microsoft Office • Google Workspace • Insurance Portals |
---
## 📊 Portfolio Projects
### 1. Appointment Optimization & No-Show Reduction **Goal:** Reduce no-shows, improve scheduling, identify best appointment slots - **Tools:** Excel, Tableau, Looker Studio - **Highlights:**
- Identified peak no-show times
- Measured impact of reminders
- Developed overbooking strategy 🔗 [Dashboard](https://public.tableau.com/app/profile/iesha.shields/viz/AppointmentOptimizationDashboard/TableauDashboard) • 📄 [PDF Report](https://drive.google.com/file/d/1L3cOyy8l0P1IQhCXnEmJONhPg3dzPU1h/view?usp=sharing)
---
### 2. Referral Processing Time Analysis **Goal:** Pinpoint delays in referral workflows and improve provider response - **Tools:** Excel, Tableau - **Highlights:**
- Referral TAT by provider
- Trends in rejected referrals
- Specialty-specific bottlenecks 🔗 [Dashboard](https://public.tableau.com/app/profile/iesha.shields/viz/ReferralProcessingDashboard/ReferralAnalysis) • 📄 [PDF Report](https://drive.google.com/file/d/1BTVmOwYk6cl9lQXzXnTtMlGo7nPTq7CQ/view?usp=sharing)
---
### 3. Insurance Verification Delay Impact **Goal:** Understand how insurance delays affect patient scheduling and staff time - **Tools:** Excel, Tableau, Looker Studio - **Highlights:**
- Rescheduling rates due to verification issues
- Delay patterns by insurance type
- Impact on staff workload 🔗 [Dashboard](https://public.tableau.com/app/profile/iesha.shields/viz/InsuranceVerificationDashboard/InsuranceVerificationImpact) • 📄 [PDF Report](https://drive.google.com/file/d/1A9xNwYwzD4LGuDKvNaaRexAnpq9HdE_X/view?usp=sharing)
---
## 4. Project: Checkout..: Credit Fraud Analysis: https://rb.gy/j4ks7n 💡 Why Me?
✅ **Healthcare-native perspective** — I understand real-world workflows from intake to claims. ✅ **Hands-on & coachable** — Comfortable with Excel, learning SQL, building in Tableau. ✅ **Problem-solver** — I've improved daily operations with both intuition *and* data. ✅ **Ready to contribute** — Open to remote/hybrid entry-level roles in healthcare, finance, or operations analytics.
---
## 📌 Let’s Connect
📫 shieldsiesha@gmail.com 📞 (847) 877–2325 🔗 [LinkedIn](https://www.linkedin.com/in/iesha-shields-mba) • [Portfolio (Notion)](https://www.notion.so/Iesha-Shields-Data-Portfolio-7f6fbab123c943f6a11eb4a74e7bf0c8) • [Google Drive Folder](https://drive.google.com/drive/folders/19xxM9gdIYPheuXrljTChFitbK36xuXTq)
✅ Ready to help you shine!


Pinned
Loading
  1. data-analyst-projectsdata-analyst-projectsPublic
    
Appointment Data Analysis – Excel-Based Healthcare Scheduling Insights

    
1

  2. Appointment-and-no-show-analysis-Appointment-and-no-show-analysis-Public template
    
1

  3. Healthcare-Electronic-Health-Record-EHR-Analysis-Healthcare-Electronic-Health-Record-EHR-Analysis-Public
    
1


, 'i');
if (__m === '*' || __re.test(location.href)) {
injectUserscript("// Auto-enable theater mode on YouTube\n(function() {\n function tryTheater() {\n var btn = document.querySelector('button[aria-label=\"Theater mode\"], ytd-player #player button[title=\"Theater mode\"]');\n if (btn && !btn.classList.contains('activated')) {\n btn.click();\n }\n }\n \n // Try immediately\n tryTheater();\n \n // Try after navigation (SPA)\n var lastUrl = location.href;\n setInterval(function() {\n if (location.href !== lastUrl) {\n lastUrl = location.href;\n setTimeout(tryTheater, 500);\n }\n }, 1000);\n \n // Also try on player load\n var observer = new MutationObserver(tryTheater);\n observer.observe(document.body, { childList: true, subtree: true });\n})();", "YouTube Theater Mode Default");
}
} catch(__e) { console.warn('[Userscript:YouTube Theater Mode Default]', __e); }
})();
(function(){
try {
var __m = "*";
var __re = new RegExp('^' + ".*" + '

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shieldsiesha/README.md Data Analysis Portfolio
# 👋 Hi, I’m Iesha Shields ### 🧠 Data-Driven Problem Solver | 💼 Healthcare Operations Expert | 📊 Aspiring Data Analyst
Data Well Versed — From Front Desk to Forecasts
With over **20 years in healthcare administration**—from scheduling to insurance to clinical coordination—I’m now transitioning into **data analytics** to drive smarter decisions and better patient outcomes. I bring deep frontline experience and a growing analytics toolkit to bridge operational pain points with data-driven insight.
> **Mission:** Turn healthcare data into smarter workflows, fewer delays, and measurable impact.
---
## 🎓 Education & Certifications
- **MBA, Marketing** – Columbia Southern University - **B.S., Marketing** – Columbia Southern University - 🏅 IBM Data Analyst (in progress) via Coursera - [Intro to Data](https://coursera.org/verify/RDU55828C9G8) - [Excel Basics for Data Analysis](https://coursera.org/share/af0f1878cf42a0d51f43abbbb51a74e7)
Python for Data Science, AI & Development Issued Jul 2025Issued Jul 2025 Credential ID UPV26OJFY85ACredential ID UPV26OJFY85A
---
## 💼 Experience Snapshot
| Role | Organization |
|------|--------------|
| **Current:** Patient Support Associate – Cardiology | Endeavor Health (Glenbrook Hospital) |
| **Past Roles:** Intake Coordinator, Admin Assistant, Patient Service Rep | NorthShore & Advocate Health |
| **Focus Areas:** Cardiology • Pediatrics • Psychiatry |
| **Core Skills:** Workflow Optimization • Scheduling Systems • Insurance Verification • Patient Engagement |
---
## 🧰 Technical Skills
| Category | Tools/Skills |
|---------|---------------|
| **Data Tools** | Excel • Tableau • Google Looker Studio • SQL (basic) |
| **Data Tasks** | Data Cleaning • Aggregation • Dashboarding • Metrics Tracking |
| **EMR & Admin** | Epic • Microsoft Office • Google Workspace • Insurance Portals |
---
## 📊 Portfolio Projects
### 1. Appointment Optimization & No-Show Reduction **Goal:** Reduce no-shows, improve scheduling, identify best appointment slots - **Tools:** Excel, Tableau, Looker Studio - **Highlights:**
- Identified peak no-show times
- Measured impact of reminders
- Developed overbooking strategy 🔗 [Dashboard](https://public.tableau.com/app/profile/iesha.shields/viz/AppointmentOptimizationDashboard/TableauDashboard) • 📄 [PDF Report](https://drive.google.com/file/d/1L3cOyy8l0P1IQhCXnEmJONhPg3dzPU1h/view?usp=sharing)
---
### 2. Referral Processing Time Analysis **Goal:** Pinpoint delays in referral workflows and improve provider response - **Tools:** Excel, Tableau - **Highlights:**
- Referral TAT by provider
- Trends in rejected referrals
- Specialty-specific bottlenecks 🔗 [Dashboard](https://public.tableau.com/app/profile/iesha.shields/viz/ReferralProcessingDashboard/ReferralAnalysis) • 📄 [PDF Report](https://drive.google.com/file/d/1BTVmOwYk6cl9lQXzXnTtMlGo7nPTq7CQ/view?usp=sharing)
---
### 3. Insurance Verification Delay Impact **Goal:** Understand how insurance delays affect patient scheduling and staff time - **Tools:** Excel, Tableau, Looker Studio - **Highlights:**
- Rescheduling rates due to verification issues
- Delay patterns by insurance type
- Impact on staff workload 🔗 [Dashboard](https://public.tableau.com/app/profile/iesha.shields/viz/InsuranceVerificationDashboard/InsuranceVerificationImpact) • 📄 [PDF Report](https://drive.google.com/file/d/1A9xNwYwzD4LGuDKvNaaRexAnpq9HdE_X/view?usp=sharing)
---
## 4. Project: Checkout..: Credit Fraud Analysis: https://rb.gy/j4ks7n 💡 Why Me?
✅ **Healthcare-native perspective** — I understand real-world workflows from intake to claims. ✅ **Hands-on & coachable** — Comfortable with Excel, learning SQL, building in Tableau. ✅ **Problem-solver** — I've improved daily operations with both intuition *and* data. ✅ **Ready to contribute** — Open to remote/hybrid entry-level roles in healthcare, finance, or operations analytics.
---
## 📌 Let’s Connect
📫 shieldsiesha@gmail.com 📞 (847) 877–2325 🔗 [LinkedIn](https://www.linkedin.com/in/iesha-shields-mba) • [Portfolio (Notion)](https://www.notion.so/Iesha-Shields-Data-Portfolio-7f6fbab123c943f6a11eb4a74e7bf0c8) • [Google Drive Folder](https://drive.google.com/drive/folders/19xxM9gdIYPheuXrljTChFitbK36xuXTq)
✅ Ready to help you shine!


Pinned
Loading
  1. data-analyst-projectsdata-analyst-projectsPublic
    
Appointment Data Analysis – Excel-Based Healthcare Scheduling Insights

    
1

  2. Appointment-and-no-show-analysis-Appointment-and-no-show-analysis-Public template
    
1

  3. Healthcare-Electronic-Health-Record-EHR-Analysis-Healthcare-Electronic-Health-Record-EHR-Analysis-Public
    
1


, 'i');
if (__m === '*' || __re.test(location.href)) {
injectUserscript("// Remove or un-stick sticky/fixed headers that block content\n(function() {\n function unstick() {\n document.querySelectorAll('header, nav, [role=\"banner\"], .header, .navbar, .sticky, .fixed-top, [style*=\"position: fixed\"], [style*=\"position:sticky\"]').forEach(function(el) {\n if (el.style.position === 'fixed' || el.style.position === 'sticky' || \n getComputedStyle(el).position === 'fixed' || getComputedStyle(el).position === 'sticky') {\n el.style.position = 'static';\n el.style.top = 'auto';\n el.style.zIndex = 'auto';\n }\n });\n }\n \n unstick();\n \n var observer = new MutationObserver(unstick);\n observer.observe(document.body, { childList: true, subtree: true, attributes: true, attributeFilter: ['style', 'class'] });\n})();", "Kill Sticky Headers");
}
} catch(__e) { console.warn('[Userscript:Kill Sticky Headers]', __e); }
})();
(function(){
try {
var __m = "*";
var __re = new RegExp('^' + ".*" + '

Skip to content
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shieldsiesha/README.md Data Analysis Portfolio
# 👋 Hi, I’m Iesha Shields ### 🧠 Data-Driven Problem Solver | 💼 Healthcare Operations Expert | 📊 Aspiring Data Analyst
Data Well Versed — From Front Desk to Forecasts
With over **20 years in healthcare administration**—from scheduling to insurance to clinical coordination—I’m now transitioning into **data analytics** to drive smarter decisions and better patient outcomes. I bring deep frontline experience and a growing analytics toolkit to bridge operational pain points with data-driven insight.
> **Mission:** Turn healthcare data into smarter workflows, fewer delays, and measurable impact.
---
## 🎓 Education & Certifications
- **MBA, Marketing** – Columbia Southern University - **B.S., Marketing** – Columbia Southern University - 🏅 IBM Data Analyst (in progress) via Coursera - [Intro to Data](https://coursera.org/verify/RDU55828C9G8) - [Excel Basics for Data Analysis](https://coursera.org/share/af0f1878cf42a0d51f43abbbb51a74e7)
Python for Data Science, AI & Development Issued Jul 2025Issued Jul 2025 Credential ID UPV26OJFY85ACredential ID UPV26OJFY85A
---
## 💼 Experience Snapshot
| Role | Organization |
|------|--------------|
| **Current:** Patient Support Associate – Cardiology | Endeavor Health (Glenbrook Hospital) |
| **Past Roles:** Intake Coordinator, Admin Assistant, Patient Service Rep | NorthShore & Advocate Health |
| **Focus Areas:** Cardiology • Pediatrics • Psychiatry |
| **Core Skills:** Workflow Optimization • Scheduling Systems • Insurance Verification • Patient Engagement |
---
## 🧰 Technical Skills
| Category | Tools/Skills |
|---------|---------------|
| **Data Tools** | Excel • Tableau • Google Looker Studio • SQL (basic) |
| **Data Tasks** | Data Cleaning • Aggregation • Dashboarding • Metrics Tracking |
| **EMR & Admin** | Epic • Microsoft Office • Google Workspace • Insurance Portals |
---
## 📊 Portfolio Projects
### 1. Appointment Optimization & No-Show Reduction **Goal:** Reduce no-shows, improve scheduling, identify best appointment slots - **Tools:** Excel, Tableau, Looker Studio - **Highlights:**
- Identified peak no-show times
- Measured impact of reminders
- Developed overbooking strategy 🔗 [Dashboard](https://public.tableau.com/app/profile/iesha.shields/viz/AppointmentOptimizationDashboard/TableauDashboard) • 📄 [PDF Report](https://drive.google.com/file/d/1L3cOyy8l0P1IQhCXnEmJONhPg3dzPU1h/view?usp=sharing)
---
### 2. Referral Processing Time Analysis **Goal:** Pinpoint delays in referral workflows and improve provider response - **Tools:** Excel, Tableau - **Highlights:**
- Referral TAT by provider
- Trends in rejected referrals
- Specialty-specific bottlenecks 🔗 [Dashboard](https://public.tableau.com/app/profile/iesha.shields/viz/ReferralProcessingDashboard/ReferralAnalysis) • 📄 [PDF Report](https://drive.google.com/file/d/1BTVmOwYk6cl9lQXzXnTtMlGo7nPTq7CQ/view?usp=sharing)
---
### 3. Insurance Verification Delay Impact **Goal:** Understand how insurance delays affect patient scheduling and staff time - **Tools:** Excel, Tableau, Looker Studio - **Highlights:**
- Rescheduling rates due to verification issues
- Delay patterns by insurance type
- Impact on staff workload 🔗 [Dashboard](https://public.tableau.com/app/profile/iesha.shields/viz/InsuranceVerificationDashboard/InsuranceVerificationImpact) • 📄 [PDF Report](https://drive.google.com/file/d/1A9xNwYwzD4LGuDKvNaaRexAnpq9HdE_X/view?usp=sharing)
---
## 4. Project: Checkout..: Credit Fraud Analysis: https://rb.gy/j4ks7n 💡 Why Me?
✅ **Healthcare-native perspective** — I understand real-world workflows from intake to claims. ✅ **Hands-on & coachable** — Comfortable with Excel, learning SQL, building in Tableau. ✅ **Problem-solver** — I've improved daily operations with both intuition *and* data. ✅ **Ready to contribute** — Open to remote/hybrid entry-level roles in healthcare, finance, or operations analytics.
---
## 📌 Let’s Connect
📫 shieldsiesha@gmail.com 📞 (847) 877–2325 🔗 [LinkedIn](https://www.linkedin.com/in/iesha-shields-mba) • [Portfolio (Notion)](https://www.notion.so/Iesha-Shields-Data-Portfolio-7f6fbab123c943f6a11eb4a74e7bf0c8) • [Google Drive Folder](https://drive.google.com/drive/folders/19xxM9gdIYPheuXrljTChFitbK36xuXTq)
✅ Ready to help you shine!


Pinned
Loading
  1. data-analyst-projectsdata-analyst-projectsPublic
    
Appointment Data Analysis – Excel-Based Healthcare Scheduling Insights

    
1

  2. Appointment-and-no-show-analysis-Appointment-and-no-show-analysis-Public template
    
1

  3. Healthcare-Electronic-Health-Record-EHR-Analysis-Healthcare-Electronic-Health-Record-EHR-Analysis-Public
    
1


, 'i');
if (__m === '*' || __re.test(location.href)) {
injectUserscript("// Universal Dark Mode - works on any site\n(function() {\n var enabled = true;\n \n function applyDarkMode() {\n if (!enabled) return;\n \n // Create style element if it doesn't exist\n var style = document.getElementById('universal-dark-mode-style');\n if (!style) {\n style = document.createElement('style');\n style.id = 'universal-dark-mode-style';\n document.head.appendChild(style);\n }\n \n // Dark mode CSS - inverts colors but preserves images/video\n style.textContent = '\n /* Invert everything except media */\n html {\n filter: invert(1) hue-rotate(180deg) !important;\n background: #1a1a2e !important;\n }\n \n /* Restore images, videos, iframes, canvas */\n img, video, iframe, canvas, svg, picture, [style*=\"background-image\"] {\n filter: invert(1) hue-rotate(180deg) !important;\n }\n \n /* Preserve specific elements that should not be inverted */\n .no-dark-mode, .no-dark-mode *,\n [data-theme=\"light\"], [data-theme=\"light\"],\n .ace_editor, .ace_editor *,\n .CodeMirror, .CodeMirror *,\n .monaco-editor, .monaco-editor *,\n .markdown-body pre, .markdown-body pre *,\n .highlight, .highlight *,\n pre code, pre code * {\n filter: none !important;\n }\n \n /* Fix common UI elements */\n .modal, .popup, .dropdown-menu, .tooltip, .popover {\n filter: invert(1) hue-rotate(180deg) !important;\n background: #2d2d44 !important;\n border-color: #444 !important;\n }\n \n /* Scrollbars */\n ::-webkit-scrollbar { background: #1a1a2e !important; }\n ::-webkit-scrollbar-thumb { background: #444 !important; }\n ::-webkit-scrollbar-thumb:hover { background: #555 !important; }\n \n /* Selection */\n ::selection { background: #4ecdc4 !important; color: #1a1a2e !important; }\n ::-moz-selection { background: #4ecdc4 !important; color: #1a1a2e !important; }\n ';\n }\n \n function removeDarkMode() {\n var style = document.getElementById('universal-dark-mode-style');\n if (style) style.remove();\n }\n \n // Toggle with Alt+Shift+D\n document.addEventListener('keydown', function(e) {\n if (e.altKey && e.shiftKey && e.key === 'D') {\n e.preventDefault();\n enabled = !enabled;\n if (enabled) {\n applyDarkMode();\n console.log('[Universal Dark Mode] Enabled');\n } else {\n removeDarkMode();\n console.log('[Universal Dark Mode] Disabled');\n }\n }\n });\n \n // Apply on load\n applyDarkMode();\n \n // Re-apply on dynamic content\n var observer = new MutationObserver(function(mutations) {\n if (enabled && !document.getElementById('universal-dark-mode-style')) {\n applyDarkMode();\n }\n });\n observer.observe(document.head, { childList: true });\n \n console.log('[Universal Dark Mode] Loaded - Press Alt+Shift+D to toggle');\n})();", "Universal Dark Mode");
}
} catch(__e) { console.warn('[Userscript:Universal Dark Mode]', __e); }
})();
})();

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shieldsiesha/README.md Data Analysis Portfolio
# 👋 Hi, I’m Iesha Shields ### 🧠 Data-Driven Problem Solver | 💼 Healthcare Operations Expert | 📊 Aspiring Data Analyst
Data Well Versed — From Front Desk to Forecasts
With over **20 years in healthcare administration**—from scheduling to insurance to clinical coordination—I’m now transitioning into **data analytics** to drive smarter decisions and better patient outcomes. I bring deep frontline experience and a growing analytics toolkit to bridge operational pain points with data-driven insight.
> **Mission:** Turn healthcare data into smarter workflows, fewer delays, and measurable impact.
---
## 🎓 Education & Certifications
- **MBA, Marketing** – Columbia Southern University - **B.S., Marketing** – Columbia Southern University - 🏅 IBM Data Analyst (in progress) via Coursera - [Intro to Data](https://coursera.org/verify/RDU55828C9G8) - [Excel Basics for Data Analysis](https://coursera.org/share/af0f1878cf42a0d51f43abbbb51a74e7)
Python for Data Science, AI & Development Issued Jul 2025Issued Jul 2025 Credential ID UPV26OJFY85ACredential ID UPV26OJFY85A
---
## 💼 Experience Snapshot
| Role | Organization |
|------|--------------|
| **Current:** Patient Support Associate – Cardiology | Endeavor Health (Glenbrook Hospital) |
| **Past Roles:** Intake Coordinator, Admin Assistant, Patient Service Rep | NorthShore & Advocate Health |
| **Focus Areas:** Cardiology • Pediatrics • Psychiatry |
| **Core Skills:** Workflow Optimization • Scheduling Systems • Insurance Verification • Patient Engagement |
---
## 🧰 Technical Skills
| Category | Tools/Skills |
|---------|---------------|
| **Data Tools** | Excel • Tableau • Google Looker Studio • SQL (basic) |
| **Data Tasks** | Data Cleaning • Aggregation • Dashboarding • Metrics Tracking |
| **EMR & Admin** | Epic • Microsoft Office • Google Workspace • Insurance Portals |
---
## 📊 Portfolio Projects
### 1. Appointment Optimization & No-Show Reduction **Goal:** Reduce no-shows, improve scheduling, identify best appointment slots - **Tools:** Excel, Tableau, Looker Studio - **Highlights:**
- Identified peak no-show times
- Measured impact of reminders
- Developed overbooking strategy 🔗 [Dashboard](https://public.tableau.com/app/profile/iesha.shields/viz/AppointmentOptimizationDashboard/TableauDashboard) • 📄 [PDF Report](https://drive.google.com/file/d/1L3cOyy8l0P1IQhCXnEmJONhPg3dzPU1h/view?usp=sharing)
---
### 2. Referral Processing Time Analysis **Goal:** Pinpoint delays in referral workflows and improve provider response - **Tools:** Excel, Tableau - **Highlights:**
- Referral TAT by provider
- Trends in rejected referrals
- Specialty-specific bottlenecks 🔗 [Dashboard](https://public.tableau.com/app/profile/iesha.shields/viz/ReferralProcessingDashboard/ReferralAnalysis) • 📄 [PDF Report](https://drive.google.com/file/d/1BTVmOwYk6cl9lQXzXnTtMlGo7nPTq7CQ/view?usp=sharing)
---
### 3. Insurance Verification Delay Impact **Goal:** Understand how insurance delays affect patient scheduling and staff time - **Tools:** Excel, Tableau, Looker Studio - **Highlights:**
- Rescheduling rates due to verification issues
- Delay patterns by insurance type
- Impact on staff workload 🔗 [Dashboard](https://public.tableau.com/app/profile/iesha.shields/viz/InsuranceVerificationDashboard/InsuranceVerificationImpact) • 📄 [PDF Report](https://drive.google.com/file/d/1A9xNwYwzD4LGuDKvNaaRexAnpq9HdE_X/view?usp=sharing)
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## 4. Project: Checkout..: Credit Fraud Analysis: https://rb.gy/j4ks7n 💡 Why Me?
✅ **Healthcare-native perspective** — I understand real-world workflows from intake to claims. ✅ **Hands-on & coachable** — Comfortable with Excel, learning SQL, building in Tableau. ✅ **Problem-solver** — I've improved daily operations with both intuition *and* data. ✅ **Ready to contribute** — Open to remote/hybrid entry-level roles in healthcare, finance, or operations analytics.
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## 📌 Let’s Connect
📫 shieldsiesha@gmail.com 📞 (847) 877–2325 🔗 [LinkedIn](https://www.linkedin.com/in/iesha-shields-mba) • [Portfolio (Notion)](https://www.notion.so/Iesha-Shields-Data-Portfolio-7f6fbab123c943f6a11eb4a74e7bf0c8) • [Google Drive Folder](https://drive.google.com/drive/folders/19xxM9gdIYPheuXrljTChFitbK36xuXTq)
✅ Ready to help you shine!


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Appointment Data Analysis – Excel-Based Healthcare Scheduling Insights

    
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