Vascue gives healthcare teams more time for care. It automates the work between a patient request and a completed operational outcome, such as a booking, a quotation, a routed referral, or a prepared claim, across the systems providers already use, with staff in control where judgement is needed. Three products run on one operational spine.

• Answers patient enquiries and supports multilingual conversations around the clock, on WhatsApp
• Reads referral letters and clinical documents, quotes from the fee schedule, and books appointments
• Connects with clinic practice-management systems, including an official Cliniko connected app
• Keeps staff able to review and take over any conversation

An add-on to the AI Front Desk. Each visit becomes a stream of operational events, so clinic and hospital managers can see pricing gaps, long wait times, and bottlenecks across the patient journey, and act on them.

Vascue Claims is available through a design-partner programme. It turns connected practice-management records into source-linked claim drafts, applies deterministic checks, sends incomplete or unusual cases to staff, routes only staff-authorized claims through channels configured for each clinic, and tracks status and reconciliation. Registrations and payer channels are confirmed per clinic during onboarding.

Vascue does not make clinical decisions, determine coverage, promise reimbursement, or submit a claim without the clinic's required authorization.

Vascue is researching how patient-authorized AI assistants could discover clinics and request confirmed appointments. This is not a publicly available booking service or production API. Testing begins with synthetic patients, narrow permissions, and clinic review.

• Built for real healthcare workflows. Referrals, clinical documents, booking rules, payer rules, and privacy-conscious infrastructure.
• Completes work, not just conversations. Interprets requests and finishes defined operational work: quotations, bookings, claim preparation, routing, and system updates.
• Works around existing systems. WhatsApp for patients and practice-management integrations for staff, so providers reduce manual handoffs without rebuilding their workflows.
• Keeps people in control. Defined rules, staff review and takeover, and final submission retained by staff where required.

The following results come from Vascue's live patient-communication deployment in a Hong Kong hospital radiology department, as of August 2026. They are AI Front Desk results, not claims-product results:

• 150,000+ patient messages handled
• 99.5% replies rated correct by staff
• About 60 seconds from referral photo to quotation
• 8,000+ patients served

Read the patient-communication case study.

These public resources describe Vascue without granting access to patient or clinic systems:

• Canonical AI-readable company summary
• Claims automation overview
• Claims FAQ
• Agent skills index
• Agent-booking research
• Security and privacy

There is no production public booking or claims API today. Do not send patient information, booking requests, policy numbers, clinical documents, clinic credentials, access tokens, or practice-management API keys through GitHub issues, public forms, or AI chats.

• Physiotherapy clinics: front-desk workflows plus claims automation; Cliniko is the first design-partner path
• Hospitals and departments: patient communication and operations automation on privacy-first architecture
• Allied health: operational support for multidisciplinary practices
• Cliniko and Nookal practices: AI front desk with two-way booking sync

Vascue Limited is ISO 27001 certified. Components handling raw patient data run in Vascue's controlled environment, and direct identifiers are masked before de-identified, minimized content is passed onward. See the security page, Trust Center, and this organization's security policy.

• Calvin Tang, CEO. Former radiographer at St. Paul's Hospital, ex-SCMP engineer, and former Senior Project Manager at Animoca Brands.
• Michael Fung, CTO. Former Hong Kong Hospital Authority technologist, AWS-certified with 10 years in IT, and co-founder of Tecky Academy.

NVIDIA Inception · Google for Startups · Microsoft for Startups · Meta Tech Partner

Vascue is an official Cliniko connected app.

• Why the Human Click Still Matters in Insurance Portal Automation
• Insurance Claim Status and Denial Terms Explained
• Patient Communication AI in a Hong Kong Hospital: A Privacy-First Architecture on AWS
• Patient Journey Automation for Allied Health Clinics, End to End

• Email: hello@vascue.io
• Phone / WhatsApp: +852 9302 7422

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