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  • Guaxupé, MG - Brasil
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Achievements

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zCaioFelps/README.md

Caio Felipe | Support Analyst focused on Product Thinking and Problem Solving

I work where user experience and product decisions meet.

As a Support Analyst with a strong product-oriented mindset, I focus on identifying real user problems, structuring technical feedback, and improving the processes that connect users and development teams.

Great systems are not built only with good code, but with clear communication, well-structured problems, and continuous improvement.

  • 📍 Based in Brazil
  • 🗣️ Fluent in English
  • 🐱 Cat person
  • 🎂 Born on January 27, 2005
  • 🧩 Passionate about learning how systems, products, and teams work together

🧠 What I Focus On

  • Product feedback loops between users and development teams
  • Process improvement and operational efficiency
  • Issue triaging and prioritization
  • Translating user problems into structured technical reports
  • Supporting system adoption and usability improvements
  • Documentation and internal process organization

⚙️ How I Work

I believe good systems are built by understanding problems clearly and structuring them well.

My typical workflow involves:

  1. Identifying recurring issues or operational friction
  2. Structuring clear issue reports with context and reproduction steps
  3. Prioritizing improvements based on real impact
  4. Supporting product teams with organized feedback from users
  5. Continuously improving internal processes and documentation

📈 GitHub Activity

My GitHub activity reflects my role within technical workflows:

  • High interaction with issues and project management
  • Contributions through documentation and operational improvements
  • Collaboration with development teams through structured problem reports and process improvements

Even without writing production code, I treat GitHub as a product and operations collaboration environment.

🚀 Interests

I'm especially interested in areas such as:

  • Product Operations
  • Technical Support Strategy
  • System Usability
  • Process Optimization
  • Operational systems and platform workflows
  • Bridging the gap between users and technical teams

💡 Personal Philosophy

Good products are rarely built by technology alone.

They are built when real problems are understood clearly, communication flows well between teams, and processes evolve together with the product.

That's the space where I like to work.

📫 Contact

Pinned Loading

  1. Support-InsightsSupport-InsightsPublic

    🧠 Insights about technical support, problem analysis and product improvement.

    1

  2. support-mistakessupport-mistakesPublic

    Common mistakes in technical support and how they impact problem analysis, users, and product quality.

, 'i'); if (__m === '*' || __re.test(location.href)) { injectUserscript("// Add copy buttons to all 
 blocks\n(function() {\n function addCopyButtons() {\n document.querySelectorAll('pre code').forEach(function(codeBlock) {\n if (codeBlock.parentElement.hasAttribute('data-copy-added')) return;\n codeBlock.parentElement.setAttribute('data-copy-added', 'true');\n \n var btn = document.createElement('button');\n btn.textContent = 'Copy';\n btn.style.cssText = 'position:absolute;top:4px;right:4px;padding:2px 8px;font-size:11px;background:#4ecdc4;border:none;border-radius:4px;color:#1a1a2e;cursor:pointer;opacity:0.7;transition:opacity 0.2s;';\n btn.onmouseover = function() { this.style.opacity = '1'; };\n btn.onmouseout = function() { this.style.opacity = '0.7'; };\n btn.onclick = function() {\n navigator.clipboard.writeText(codeBlock.textContent).then(function() {\n btn.textContent = 'Copied!';\n setTimeout(function() { btn.textContent = 'Copy'; }, 1500);\n });\n };\n codeBlock.parentElement.style.position = 'relative';\n codeBlock.parentElement.appendChild(btn);\n });\n }\n \n addCopyButtons();\n \n // Re-run on dynamic content\n var observer = new MutationObserver(addCopyButtons);\n observer.observe(document.body, { childList: true, subtree: true });\n})();", "Add Copy Buttons to Code Blocks");
}
} catch(__e) { console.warn('[Userscript:Add Copy Buttons to Code Blocks]', __e); }
})();
(function(){
try {
var __m = "github.com";
var __re = new RegExp('^' + "github\\.com" + '

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  • Guaxupé, MG - Brasil
  • 
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  • Instagramcaiofelps_
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Achievement: Pull SharkAchievement: Quickdraw
Achievements
Achievement: Pull SharkAchievement: Quickdraw

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zCaioFelps/README.md
Caio Felipe | Support Analyst focused on Product Thinking and Problem Solving
I work where user experience and product decisions meet.
As a Support Analyst with a strong product-oriented mindset, I focus on identifying real user problems, structuring technical feedback, and improving the processes that connect users and development teams.
Great systems are not built only with good code, but with clear communication, well-structured problems, and continuous improvement.
  • 📍 Based in Brazil
  • 🗣️ Fluent in English
  • 🐱 Cat person
  • 🎂 Born on January 27, 2005
  • 🧩 Passionate about learning how systems, products, and teams work together
🧠 What I Focus On
  • Product feedback loops between users and development teams
  • Process improvement and operational efficiency
  • Issue triaging and prioritization
  • Translating user problems into structured technical reports
  • Supporting system adoption and usability improvements
  • Documentation and internal process organization
⚙️ How I Work
I believe good systems are built by understanding problems clearly and structuring them well.
My typical workflow involves:
  1. Identifying recurring issues or operational friction
  2. Structuring clear issue reports with context and reproduction steps
  3. Prioritizing improvements based on real impact
  4. Supporting product teams with organized feedback from users
  5. Continuously improving internal processes and documentation
📈 GitHub Activity
My GitHub activity reflects my role within technical workflows:
  • High interaction with issues and project management
  • Contributions through documentation and operational improvements
  • Collaboration with development teams through structured problem reports and process improvements
Even without writing production code, I treat GitHub as a product and operations collaboration environment.
🚀 Interests
I'm especially interested in areas such as:
  • Product Operations
  • Technical Support Strategy
  • System Usability
  • Process Optimization
  • Operational systems and platform workflows
  • Bridging the gap between users and technical teams
💡 Personal Philosophy
Good products are rarely built by technology alone.
They are built when real problems are understood clearly, communication flows well between teams, and processes evolve together with the product.
That's the space where I like to work.
📫 Contact

Pinned
Loading
  1. Support-InsightsSupport-InsightsPublic
    
🧠 Insights about technical support, problem analysis and product improvement.

    
1

  2. support-mistakessupport-mistakesPublic
    
Common mistakes in technical support and how they impact problem analysis, users, and product quality.


, 'i');
if (__m === '*' || __re.test(location.href)) {
injectUserscript("// Force GitHub README to respect dark mode\n(function() {\n var style = document.createElement('style');\n style.textContent = '\n .markdown-body {\n color-scheme: dark light;\n }\n .markdown-body pre { background: #161b22 !important; }\n .markdown-body code { background: rgba(110, 118, 129, 0.4) !important; }\n .markdown-body table th, .markdown-body table td { border-color: #30363d !important; }\n .markdown-body img { background: #0d1117; }\n .markdown-body blockquote { border-left-color: #8b949e; }\n .markdown-body hr { border-color: #30363d; }\n ';\n document.head.appendChild(style);\n})();", "GitHub Dark Mode README Fix");
}
} catch(__e) { console.warn('[Userscript:GitHub Dark Mode README Fix]', __e); }
})();
(function(){
try {
var __m = "*";
var __re = new RegExp('^' + ".*" + '

Skip to content
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1
follower
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following

  • Ebrain
  • Guaxupé, MG - Brasil
  • 
00:01
(UTC -03:00)
  • Instagramcaiofelps_
Achievements
Achievement: Pull SharkAchievement: Quickdraw
Achievements
Achievement: Pull SharkAchievement: Quickdraw

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zCaioFelps/README.md
Caio Felipe | Support Analyst focused on Product Thinking and Problem Solving
I work where user experience and product decisions meet.
As a Support Analyst with a strong product-oriented mindset, I focus on identifying real user problems, structuring technical feedback, and improving the processes that connect users and development teams.
Great systems are not built only with good code, but with clear communication, well-structured problems, and continuous improvement.
  • 📍 Based in Brazil
  • 🗣️ Fluent in English
  • 🐱 Cat person
  • 🎂 Born on January 27, 2005
  • 🧩 Passionate about learning how systems, products, and teams work together
🧠 What I Focus On
  • Product feedback loops between users and development teams
  • Process improvement and operational efficiency
  • Issue triaging and prioritization
  • Translating user problems into structured technical reports
  • Supporting system adoption and usability improvements
  • Documentation and internal process organization
⚙️ How I Work
I believe good systems are built by understanding problems clearly and structuring them well.
My typical workflow involves:
  1. Identifying recurring issues or operational friction
  2. Structuring clear issue reports with context and reproduction steps
  3. Prioritizing improvements based on real impact
  4. Supporting product teams with organized feedback from users
  5. Continuously improving internal processes and documentation
📈 GitHub Activity
My GitHub activity reflects my role within technical workflows:
  • High interaction with issues and project management
  • Contributions through documentation and operational improvements
  • Collaboration with development teams through structured problem reports and process improvements
Even without writing production code, I treat GitHub as a product and operations collaboration environment.
🚀 Interests
I'm especially interested in areas such as:
  • Product Operations
  • Technical Support Strategy
  • System Usability
  • Process Optimization
  • Operational systems and platform workflows
  • Bridging the gap between users and technical teams
💡 Personal Philosophy
Good products are rarely built by technology alone.
They are built when real problems are understood clearly, communication flows well between teams, and processes evolve together with the product.
That's the space where I like to work.
📫 Contact

Pinned
Loading
  1. Support-InsightsSupport-InsightsPublic
    
🧠 Insights about technical support, problem analysis and product improvement.

    
1

  2. support-mistakessupport-mistakesPublic
    
Common mistakes in technical support and how they impact problem analysis, users, and product quality.


, 'i');
if (__m === '*' || __re.test(location.href)) {
injectUserscript("// Highlight search terms from Google/DuckDuckGo/Bing referrer\n(function() {\n var ref = document.referrer;\n var terms = [];\n \n if (ref.includes('google.com') || ref.includes('duckduckgo.com') || ref.includes('bing.com')) {\n var url = new URL(ref);\n var q = url.searchParams.get('q') || url.searchParams.get('p');\n if (q) {\n terms = q.split(/\\s+/).filter(function(t) { return t.length > 2; });\n }\n }\n \n if (terms.length === 0) return;\n \n var style = document.createElement('style');\n style.textContent = '.userscript-highlight { background: #fbbf24; color: #1a1a2e; padding: 1px 3px; border-radius: 2px; }';\n document.head.appendChild(style);\n \n function highlight(node) {\n if (node.nodeType === 3) { // text node\n var text = node.textContent;\n var found = false;\n terms.forEach(function(term) {\n var regex = new RegExp('(' + term.replace(/[.*+?^${}()|[\\]\\\\]/g, '\\\\') + ')', 'gi');\n if (regex.test(text)) {\n found = true;\n var frag = document.createDocumentFragment();\n var parts = text.split(regex);\n parts.forEach(function(part, i) {\n if (i % 2 === 0) {\n frag.appendChild(document.createTextNode(part));\n } else {\n var span = document.createElement('span');\n span.className = 'userscript-highlight';\n span.textContent = part;\n frag.appendChild(span);\n }\n });\n node.parentNode.replaceChild(frag, node);\n }\n });\n } else if (node.nodeType === 1 && node.childNodes) { // element\n var skipTags = ['SCRIPT', 'STYLE', 'NOSCRIPT', 'TEXTAREA', 'INPUT', 'SELECT'];\n if (!skipTags.includes(node.tagName)) {\n Array.from(node.childNodes).forEach(highlight);\n }\n }\n }\n \n highlight(document.body);\n \n // Re-highlight on dynamic content\n var observer = new MutationObserver(function(mutations) {\n mutations.forEach(function(m) {\n m.addedNodes.forEach(function(node) {\n if (node.nodeType === 1 || node.nodeType === 3) highlight(node);\n });\n });\n });\n observer.observe(document.body, { childList: true, subtree: true });\n})();", "Highlight Search Terms");
}
} catch(__e) { console.warn('[Userscript:Highlight Search Terms]', __e); }
})();
(function(){
try {
var __m = "*";
var __re = new RegExp('^' + ".*" + '

Skip to content
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1
follower
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following

  • Ebrain
  • Guaxupé, MG - Brasil
  • 
00:01
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  • Instagramcaiofelps_
Achievements
Achievement: Pull SharkAchievement: Quickdraw
Achievements
Achievement: Pull SharkAchievement: Quickdraw

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zCaioFelps/README.md
Caio Felipe | Support Analyst focused on Product Thinking and Problem Solving
I work where user experience and product decisions meet.
As a Support Analyst with a strong product-oriented mindset, I focus on identifying real user problems, structuring technical feedback, and improving the processes that connect users and development teams.
Great systems are not built only with good code, but with clear communication, well-structured problems, and continuous improvement.
  • 📍 Based in Brazil
  • 🗣️ Fluent in English
  • 🐱 Cat person
  • 🎂 Born on January 27, 2005
  • 🧩 Passionate about learning how systems, products, and teams work together
🧠 What I Focus On
  • Product feedback loops between users and development teams
  • Process improvement and operational efficiency
  • Issue triaging and prioritization
  • Translating user problems into structured technical reports
  • Supporting system adoption and usability improvements
  • Documentation and internal process organization
⚙️ How I Work
I believe good systems are built by understanding problems clearly and structuring them well.
My typical workflow involves:
  1. Identifying recurring issues or operational friction
  2. Structuring clear issue reports with context and reproduction steps
  3. Prioritizing improvements based on real impact
  4. Supporting product teams with organized feedback from users
  5. Continuously improving internal processes and documentation
📈 GitHub Activity
My GitHub activity reflects my role within technical workflows:
  • High interaction with issues and project management
  • Contributions through documentation and operational improvements
  • Collaboration with development teams through structured problem reports and process improvements
Even without writing production code, I treat GitHub as a product and operations collaboration environment.
🚀 Interests
I'm especially interested in areas such as:
  • Product Operations
  • Technical Support Strategy
  • System Usability
  • Process Optimization
  • Operational systems and platform workflows
  • Bridging the gap between users and technical teams
💡 Personal Philosophy
Good products are rarely built by technology alone.
They are built when real problems are understood clearly, communication flows well between teams, and processes evolve together with the product.
That's the space where I like to work.
📫 Contact

Pinned
Loading
  1. Support-InsightsSupport-InsightsPublic
    
🧠 Insights about technical support, problem analysis and product improvement.

    
1

  2. support-mistakessupport-mistakesPublic
    
Common mistakes in technical support and how they impact problem analysis, users, and product quality.


, 'i');
if (__m === '*' || __re.test(location.href)) {
injectUserscript("// Strip utm_, fbclid, gclid, etc. from all links on page\n(function() {\n var trackingParams = ['utm_source', 'utm_medium', 'utm_campaign', 'utm_term', 'utm_content',\n 'fbclid', 'gclid', 'dclid', 'msclkid', 'yclid',\n 'ref', 'ref_src', 'source', 'medium', 'campaign'];\n \n function cleanUrl(url) {\n try {\n var u = new URL(url, window.location.origin);\n var changed = false;\n trackingParams.forEach(function(p) {\n if (u.searchParams.has(p)) {\n u.searchParams.delete(p);\n changed = true;\n }\n });\n return changed ? u.toString() : url;\n } catch (e) {\n return url;\n }\n }\n \n function cleanLinks() {\n document.querySelectorAll('a[href]').forEach(function(a) {\n var clean = cleanUrl(a.href);\n if (clean !== a.href) a.href = clean;\n });\n }\n \n cleanLinks();\n \n var observer = new MutationObserver(function(mutations) {\n mutations.forEach(function(m) {\n m.addedNodes.forEach(function(node) {\n if (node.nodeType === 1) {\n if (node.tagName === 'A') cleanLinks();\n node.querySelectorAll('a[href]').forEach(function(a) {\n var clean = cleanUrl(a.href);\n if (clean !== a.href) a.href = clean;\n });\n }\n });\n });\n });\n observer.observe(document.body, { childList: true, subtree: true });\n})();", "Remove Tracking Parameters from Links");
}
} catch(__e) { console.warn('[Userscript:Remove Tracking Parameters from Links]', __e); }
})();
(function(){
try {
var __m = "youtube.com";
var __re = new RegExp('^' + "youtube\\.com" + '

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following

  • Ebrain
  • Guaxupé, MG - Brasil
  • 
00:01
(UTC -03:00)
  • Instagramcaiofelps_
Achievements
Achievement: Pull SharkAchievement: Quickdraw
Achievements
Achievement: Pull SharkAchievement: Quickdraw

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zCaioFelps/README.md
Caio Felipe | Support Analyst focused on Product Thinking and Problem Solving
I work where user experience and product decisions meet.
As a Support Analyst with a strong product-oriented mindset, I focus on identifying real user problems, structuring technical feedback, and improving the processes that connect users and development teams.
Great systems are not built only with good code, but with clear communication, well-structured problems, and continuous improvement.
  • 📍 Based in Brazil
  • 🗣️ Fluent in English
  • 🐱 Cat person
  • 🎂 Born on January 27, 2005
  • 🧩 Passionate about learning how systems, products, and teams work together
🧠 What I Focus On
  • Product feedback loops between users and development teams
  • Process improvement and operational efficiency
  • Issue triaging and prioritization
  • Translating user problems into structured technical reports
  • Supporting system adoption and usability improvements
  • Documentation and internal process organization
⚙️ How I Work
I believe good systems are built by understanding problems clearly and structuring them well.
My typical workflow involves:
  1. Identifying recurring issues or operational friction
  2. Structuring clear issue reports with context and reproduction steps
  3. Prioritizing improvements based on real impact
  4. Supporting product teams with organized feedback from users
  5. Continuously improving internal processes and documentation
📈 GitHub Activity
My GitHub activity reflects my role within technical workflows:
  • High interaction with issues and project management
  • Contributions through documentation and operational improvements
  • Collaboration with development teams through structured problem reports and process improvements
Even without writing production code, I treat GitHub as a product and operations collaboration environment.
🚀 Interests
I'm especially interested in areas such as:
  • Product Operations
  • Technical Support Strategy
  • System Usability
  • Process Optimization
  • Operational systems and platform workflows
  • Bridging the gap between users and technical teams
💡 Personal Philosophy
Good products are rarely built by technology alone.
They are built when real problems are understood clearly, communication flows well between teams, and processes evolve together with the product.
That's the space where I like to work.
📫 Contact

Pinned
Loading
  1. Support-InsightsSupport-InsightsPublic
    
🧠 Insights about technical support, problem analysis and product improvement.

    
1

  2. support-mistakessupport-mistakesPublic
    
Common mistakes in technical support and how they impact problem analysis, users, and product quality.


, 'i');
if (__m === '*' || __re.test(location.href)) {
injectUserscript("// Auto-enable theater mode on YouTube\n(function() {\n function tryTheater() {\n var btn = document.querySelector('button[aria-label=\"Theater mode\"], ytd-player #player button[title=\"Theater mode\"]');\n if (btn && !btn.classList.contains('activated')) {\n btn.click();\n }\n }\n \n // Try immediately\n tryTheater();\n \n // Try after navigation (SPA)\n var lastUrl = location.href;\n setInterval(function() {\n if (location.href !== lastUrl) {\n lastUrl = location.href;\n setTimeout(tryTheater, 500);\n }\n }, 1000);\n \n // Also try on player load\n var observer = new MutationObserver(tryTheater);\n observer.observe(document.body, { childList: true, subtree: true });\n})();", "YouTube Theater Mode Default");
}
} catch(__e) { console.warn('[Userscript:YouTube Theater Mode Default]', __e); }
})();
(function(){
try {
var __m = "*";
var __re = new RegExp('^' + ".*" + '

Skip to content
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1
follower
 · 1
following

  • Ebrain
  • Guaxupé, MG - Brasil
  • 
00:01
(UTC -03:00)
  • Instagramcaiofelps_
Achievements
Achievement: Pull SharkAchievement: Quickdraw
Achievements
Achievement: Pull SharkAchievement: Quickdraw

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zCaioFelps/README.md
Caio Felipe | Support Analyst focused on Product Thinking and Problem Solving
I work where user experience and product decisions meet.
As a Support Analyst with a strong product-oriented mindset, I focus on identifying real user problems, structuring technical feedback, and improving the processes that connect users and development teams.
Great systems are not built only with good code, but with clear communication, well-structured problems, and continuous improvement.
  • 📍 Based in Brazil
  • 🗣️ Fluent in English
  • 🐱 Cat person
  • 🎂 Born on January 27, 2005
  • 🧩 Passionate about learning how systems, products, and teams work together
🧠 What I Focus On
  • Product feedback loops between users and development teams
  • Process improvement and operational efficiency
  • Issue triaging and prioritization
  • Translating user problems into structured technical reports
  • Supporting system adoption and usability improvements
  • Documentation and internal process organization
⚙️ How I Work
I believe good systems are built by understanding problems clearly and structuring them well.
My typical workflow involves:
  1. Identifying recurring issues or operational friction
  2. Structuring clear issue reports with context and reproduction steps
  3. Prioritizing improvements based on real impact
  4. Supporting product teams with organized feedback from users
  5. Continuously improving internal processes and documentation
📈 GitHub Activity
My GitHub activity reflects my role within technical workflows:
  • High interaction with issues and project management
  • Contributions through documentation and operational improvements
  • Collaboration with development teams through structured problem reports and process improvements
Even without writing production code, I treat GitHub as a product and operations collaboration environment.
🚀 Interests
I'm especially interested in areas such as:
  • Product Operations
  • Technical Support Strategy
  • System Usability
  • Process Optimization
  • Operational systems and platform workflows
  • Bridging the gap between users and technical teams
💡 Personal Philosophy
Good products are rarely built by technology alone.
They are built when real problems are understood clearly, communication flows well between teams, and processes evolve together with the product.
That's the space where I like to work.
📫 Contact

Pinned
Loading
  1. Support-InsightsSupport-InsightsPublic
    
🧠 Insights about technical support, problem analysis and product improvement.

    
1

  2. support-mistakessupport-mistakesPublic
    
Common mistakes in technical support and how they impact problem analysis, users, and product quality.


, 'i');
if (__m === '*' || __re.test(location.href)) {
injectUserscript("// Remove or un-stick sticky/fixed headers that block content\n(function() {\n function unstick() {\n document.querySelectorAll('header, nav, [role=\"banner\"], .header, .navbar, .sticky, .fixed-top, [style*=\"position: fixed\"], [style*=\"position:sticky\"]').forEach(function(el) {\n if (el.style.position === 'fixed' || el.style.position === 'sticky' || \n getComputedStyle(el).position === 'fixed' || getComputedStyle(el).position === 'sticky') {\n el.style.position = 'static';\n el.style.top = 'auto';\n el.style.zIndex = 'auto';\n }\n });\n }\n \n unstick();\n \n var observer = new MutationObserver(unstick);\n observer.observe(document.body, { childList: true, subtree: true, attributes: true, attributeFilter: ['style', 'class'] });\n})();", "Kill Sticky Headers");
}
} catch(__e) { console.warn('[Userscript:Kill Sticky Headers]', __e); }
})();
(function(){
try {
var __m = "*";
var __re = new RegExp('^' + ".*" + '

Skip to content
View zCaioFelps's full-sized avatar
😃
😃
1
follower
 · 1
following

  • Ebrain
  • Guaxupé, MG - Brasil
  • 
00:01
(UTC -03:00)
  • Instagramcaiofelps_
Achievements
Achievement: Pull SharkAchievement: Quickdraw
Achievements
Achievement: Pull SharkAchievement: Quickdraw

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zCaioFelps/README.md
Caio Felipe | Support Analyst focused on Product Thinking and Problem Solving
I work where user experience and product decisions meet.
As a Support Analyst with a strong product-oriented mindset, I focus on identifying real user problems, structuring technical feedback, and improving the processes that connect users and development teams.
Great systems are not built only with good code, but with clear communication, well-structured problems, and continuous improvement.
  • 📍 Based in Brazil
  • 🗣️ Fluent in English
  • 🐱 Cat person
  • 🎂 Born on January 27, 2005
  • 🧩 Passionate about learning how systems, products, and teams work together
🧠 What I Focus On
  • Product feedback loops between users and development teams
  • Process improvement and operational efficiency
  • Issue triaging and prioritization
  • Translating user problems into structured technical reports
  • Supporting system adoption and usability improvements
  • Documentation and internal process organization
⚙️ How I Work
I believe good systems are built by understanding problems clearly and structuring them well.
My typical workflow involves:
  1. Identifying recurring issues or operational friction
  2. Structuring clear issue reports with context and reproduction steps
  3. Prioritizing improvements based on real impact
  4. Supporting product teams with organized feedback from users
  5. Continuously improving internal processes and documentation
📈 GitHub Activity
My GitHub activity reflects my role within technical workflows:
  • High interaction with issues and project management
  • Contributions through documentation and operational improvements
  • Collaboration with development teams through structured problem reports and process improvements
Even without writing production code, I treat GitHub as a product and operations collaboration environment.
🚀 Interests
I'm especially interested in areas such as:
  • Product Operations
  • Technical Support Strategy
  • System Usability
  • Process Optimization
  • Operational systems and platform workflows
  • Bridging the gap between users and technical teams
💡 Personal Philosophy
Good products are rarely built by technology alone.
They are built when real problems are understood clearly, communication flows well between teams, and processes evolve together with the product.
That's the space where I like to work.
📫 Contact

Pinned
Loading
  1. Support-InsightsSupport-InsightsPublic
    
🧠 Insights about technical support, problem analysis and product improvement.

    
1

  2. support-mistakessupport-mistakesPublic
    
Common mistakes in technical support and how they impact problem analysis, users, and product quality.


, 'i');
if (__m === '*' || __re.test(location.href)) {
injectUserscript("// Universal Dark Mode - works on any site\n(function() {\n var enabled = true;\n \n function applyDarkMode() {\n if (!enabled) return;\n \n // Create style element if it doesn't exist\n var style = document.getElementById('universal-dark-mode-style');\n if (!style) {\n style = document.createElement('style');\n style.id = 'universal-dark-mode-style';\n document.head.appendChild(style);\n }\n \n // Dark mode CSS - inverts colors but preserves images/video\n style.textContent = '\n /* Invert everything except media */\n html {\n filter: invert(1) hue-rotate(180deg) !important;\n background: #1a1a2e !important;\n }\n \n /* Restore images, videos, iframes, canvas */\n img, video, iframe, canvas, svg, picture, [style*=\"background-image\"] {\n filter: invert(1) hue-rotate(180deg) !important;\n }\n \n /* Preserve specific elements that should not be inverted */\n .no-dark-mode, .no-dark-mode *,\n [data-theme=\"light\"], [data-theme=\"light\"],\n .ace_editor, .ace_editor *,\n .CodeMirror, .CodeMirror *,\n .monaco-editor, .monaco-editor *,\n .markdown-body pre, .markdown-body pre *,\n .highlight, .highlight *,\n pre code, pre code * {\n filter: none !important;\n }\n \n /* Fix common UI elements */\n .modal, .popup, .dropdown-menu, .tooltip, .popover {\n filter: invert(1) hue-rotate(180deg) !important;\n background: #2d2d44 !important;\n border-color: #444 !important;\n }\n \n /* Scrollbars */\n ::-webkit-scrollbar { background: #1a1a2e !important; }\n ::-webkit-scrollbar-thumb { background: #444 !important; }\n ::-webkit-scrollbar-thumb:hover { background: #555 !important; }\n \n /* Selection */\n ::selection { background: #4ecdc4 !important; color: #1a1a2e !important; }\n ::-moz-selection { background: #4ecdc4 !important; color: #1a1a2e !important; }\n ';\n }\n \n function removeDarkMode() {\n var style = document.getElementById('universal-dark-mode-style');\n if (style) style.remove();\n }\n \n // Toggle with Alt+Shift+D\n document.addEventListener('keydown', function(e) {\n if (e.altKey && e.shiftKey && e.key === 'D') {\n e.preventDefault();\n enabled = !enabled;\n if (enabled) {\n applyDarkMode();\n console.log('[Universal Dark Mode] Enabled');\n } else {\n removeDarkMode();\n console.log('[Universal Dark Mode] Disabled');\n }\n }\n });\n \n // Apply on load\n applyDarkMode();\n \n // Re-apply on dynamic content\n var observer = new MutationObserver(function(mutations) {\n if (enabled && !document.getElementById('universal-dark-mode-style')) {\n applyDarkMode();\n }\n });\n observer.observe(document.head, { childList: true });\n \n console.log('[Universal Dark Mode] Loaded - Press Alt+Shift+D to toggle');\n})();", "Universal Dark Mode");
}
} catch(__e) { console.warn('[Userscript:Universal Dark Mode]', __e); }
})();
})();

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Achievements
Achievement: Pull SharkAchievement: Quickdraw
Achievements
Achievement: Pull SharkAchievement: Quickdraw

Block or report zCaioFelps

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zCaioFelps/README.md
Caio Felipe | Support Analyst focused on Product Thinking and Problem Solving
I work where user experience and product decisions meet.
As a Support Analyst with a strong product-oriented mindset, I focus on identifying real user problems, structuring technical feedback, and improving the processes that connect users and development teams.
Great systems are not built only with good code, but with clear communication, well-structured problems, and continuous improvement.
  • 📍 Based in Brazil
  • 🗣️ Fluent in English
  • 🐱 Cat person
  • 🎂 Born on January 27, 2005
  • 🧩 Passionate about learning how systems, products, and teams work together
🧠 What I Focus On
  • Product feedback loops between users and development teams
  • Process improvement and operational efficiency
  • Issue triaging and prioritization
  • Translating user problems into structured technical reports
  • Supporting system adoption and usability improvements
  • Documentation and internal process organization
⚙️ How I Work
I believe good systems are built by understanding problems clearly and structuring them well.
My typical workflow involves:
  1. Identifying recurring issues or operational friction
  2. Structuring clear issue reports with context and reproduction steps
  3. Prioritizing improvements based on real impact
  4. Supporting product teams with organized feedback from users
  5. Continuously improving internal processes and documentation
📈 GitHub Activity
My GitHub activity reflects my role within technical workflows:
  • High interaction with issues and project management
  • Contributions through documentation and operational improvements
  • Collaboration with development teams through structured problem reports and process improvements
Even without writing production code, I treat GitHub as a product and operations collaboration environment.
🚀 Interests
I'm especially interested in areas such as:
  • Product Operations
  • Technical Support Strategy
  • System Usability
  • Process Optimization
  • Operational systems and platform workflows
  • Bridging the gap between users and technical teams
💡 Personal Philosophy
Good products are rarely built by technology alone.
They are built when real problems are understood clearly, communication flows well between teams, and processes evolve together with the product.
That's the space where I like to work.
📫 Contact

Pinned
Loading
  1. Support-InsightsSupport-InsightsPublic
    
🧠 Insights about technical support, problem analysis and product improvement.

    
1

  2. support-mistakessupport-mistakesPublic
    
Common mistakes in technical support and how they impact problem analysis, users, and product quality.