support-ops

AI-powered support ticket operations platform with role-based dashboards, async AI analysis, SLA tracking, and agent assistance.

AI ticket triage classifier with an eval harness — severity/routing taxonomy for multifamily IoT support, scored against a labeled dataset with a confusion matrix and confusable-pattern audit.

A real-time, AI-native support operations platform featuring automated ticket triage, intelligent response drafting via Google Gemini, and a live-updating workspace built with Next.js and Convex.

Frontend support operations dashboard with AI triage and SLA workflow UI

Human-in-the-loop AI support triage workflow with staged execution, approval gates, markdown export, Slack dry-run/live dispatch, Supabase persistence, and real/fallback inference.

AI-powered customer service workstation for queue triage, reply recommendation, risk detection, and human handoff

Gmail issue tracker that fetches unread threads, classifies them into categories, summarizes conversations, and stores results in Supabase and Excel for easy tracking.

Interactive evidence-first mispick verification workflow demo — 6 root causes, reactive spec-compare engine, decision tree, confidence meter, v1/v2 outputs. Portfolio demo using anonymized mock data.

A small, reusable eval framework for scoring AI classifiers: blind classification via Claude Code, confusion matrices, ordinal miss-direction, confusable-pattern trap audits.

Your AI vendor reports 85% deflection. This audits what that number survives.

Interactive, rule-based portfolio demo of an AI-assisted call-note drafting workflow for customer support operations.

Backend service for automated support ticket triage, confidence-based routing, and audit logging

Read-only Salesforce case ops as MCP tools — auth delegated to the sf CLI, agent-composable support queries