AI ticket triage classifier with an eval harness — severity/routing taxonomy for multifamily IoT support, scored against a labeled dataset with a confusion matrix and confusable-pattern audit.
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Jul 4, 2026 - Python
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support-ops
Here are 6 public repositories matching this topic...
Gmail issue tracker that fetches unread threads, classifies them into categories, summarizes conversations, and stores results in Supabase and Excel for easy tracking.
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Sep 11, 2025 - Python
A small, reusable eval framework for scoring AI classifiers: blind classification via Claude Code, confusion matrices, ordinal miss-direction, confusable-pattern trap audits.
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Jul 25, 2026 - Python
Your AI vendor reports 85% deflection. This audits what that number survives.
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Jul 25, 2026 - Python
Backend service for automated support ticket triage, confidence-based routing, and audit logging
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Apr 4, 2026 - Python
Read-only Salesforce case ops as MCP tools — auth delegated to the sf CLI, agent-composable support queries
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Aug 21, 2026 - Python
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